N/A

The hot spring at the top was way too refreshing after a long flight in the middle of the night.

Stayed in May 2024

The Onsen was a very welcome facility after 3 weeks of travelling.

Stayed in June 2024

Pillows were awful.

Location is perfect. Direct communication from terminal 3. Has a lovely rooftop onsen but that is 2000 yen extra .

Stayed in June 2024

A slightly larger room would have been great, but can't knock the hotel for this as they offer a top-tier experience for a small space.

Extremely comfortable, convenient, with tons of amenities and easy monorail access to Tokyo. Though the room was small, it was replete with upgraded features like a steam closet, and deep soaking tub. Being able to monitor laundry from the television and free shuttle to mall and Disney were a big plus. The included breakfast buffet was comprehensive and well organized.

Stayed in May 2024

Restaurants in Haneda Garden opened later than my jet lag mind, so couldn’t explore the shops the next morning before going to Tokyo.

Hotel location was perfectly close to walk to after exiting customs and super exhausted after a 12 hour flight. Trying to figure out the train system at 21:00 at night and finding our hotel that late and in an exhausted state would not be ideal. Relaxing in the hotel onsen was extra relaxing after a good sleep lying flat on a bed. Plus I was adjusting to the time zone change and could sleep in past 4:30 Tokyo time. Food choices in terminal 3 was plenty to find something you want to eat.

Stayed in June 2024

It’s not so much about what we didn’t like, it’s the fact our schedule would not allow us to stay longer.

This is just the most beautiful hotels that we’ve stayed. Check in is always a breeze.

Stayed in June 2024

Nothing

Hotel has a laundry room which you can actually check the availability with the room’s TV. (Where you can find info about other facilities at the hotel) Landry room was the best feature so you do not need to wash much clothes when you get home. Restaurants and shops on that side of the airport (airport garden) is not busy at all so no queues, more selections at the shops so I will defo book this hotel again next time. Highly recommended. Also my package was with the ticket to use the hot spring, you should go before it gets dark like around the sunset or in the morning so that view is better:

Stayed in June 2024

Room a little cramped. Bed not that comfortable. Fairly expensive to get train into city.

Very convenient in the airport terminal as we had a late arriving flight one evening and an early morning flight two days later. The Onsen access was great, and we were sorry not to have been able to use it more. Despite being a large property, there was rarely a wait for the lifts and the internet access was fantastic.

Stayed in June 2024

Expensive buffet food in hotel restaurant and very expensive bar

Perfect location for Haneda Terminal 3. Comfortable room with great shower. It was good to get discounts at outside restaurants and bars with room key

Stayed in June 2024

A bit expensive

Location. Onsen. Restaurant

Stayed in April 2024

Nothing.

Friendly and helpful staff. Exceptional location

Stayed in June 2024

All good

Loved the spa- which was included in our price. Having said that, I would not have paid for it as we did not spend very long there.

Stayed in June 2024

The room could be bigger, but if you are staying a couple nights it should be good.

Located at the Haneda Airport less than 5 min walk from the departure and easy access to the train and monorail. Staff is friendly and amazing check-in/out process. Good restaurant and plenty of food options, but be mindful that it can be busy at times as it is a large hotel.

Stayed in June 2024

Fast automated check on, location at airport mall with many restaurants

Stayed in June 2024

Nil

Location. It in the midst of shops and restaurants

Stayed in June 2024

Really clean, friendly staff, kids amenities. Room was well equipped with a great bathroom, comfy pillows, USB ports by the bed and a charger provided. Smart TV was great with kids! Rooftop onsen is a huge perk and such a great way to relax and have one last Japanese experience before a long flight.

Stayed in June 2024

the buffet was exvellent

Stayed in June 2024

It is very large and always busy. We didn’t have breakfast there but the in-room display warned of 30 minute waits at 0730! It’s impersonal as you would expect from a hotel that most people are staying in for one night.

Its convenience to the airport is its main selling point. The rooms and bathroom are bigger than usual in Japan and there are lots of restaurants and a convenience store on the doorstep.

Stayed in June 2024

At the airport and best location if you have an early flight.

Stayed in June 2024

Would stay again, no complaints

This hotel is an easy walk from the airport terminal and all undercover. Our luggage was booked through to London so we only had hand luggage. Easy to check in with machines but help offered by reception staff.The room was immaculate, good quality toiletries, help your self to tea , coffee , milk etc as you approach the elevator on ground floor as they are not in your room . Try the Japanese Onsen in the hotel. Yes, it can be a bit daunting for a western person to strip naked and bathe with others but after 10 mins of adjusting, it’s a new normal. Another life experience ticked off !! Gin and tonics in bar very reasonable.

Stayed in June 2024

Nothing! It was perfect

Fantastic hotel in Haneda airport. Perfect place to rest before getting a plane. Will be booking next time. The spa and onsen were amazing.

Stayed in June 2024

Clean, friendly and helpful staff. Hotel close to everything. Disconunt at the spa

Stayed in June 2024

Would be good if there is mixed gender onsen / poll area with swimsuits.

On the airport, although no visible signs to reach it easily. On Haneda airport got Suica!

Stayed in May 2024

Air conditioning unit was noisy and location of bed direct underneath window resulted in early morning brightness and a disturbed sleep.

The hotel is an excellent choice for early morning flights being located in the 'Garden Village' area of Terminal 3 at Haneda International Airport. The bedroom was of a good size with a comfortable bed, TV and good bathroom facilities. Bottled water was provided in the room and additional beverage and bathroom products were readily available near reception. Breakfast was buffet style served in the main restaurant, providing an extensive choice of food and drinks. The Onsen facilities were excellent and maintained to a high standard.

Stayed in June 2024