The pool was a bit crowded with children, and one part was dedicated to members only. Lines for breakfast was very long, which we understand could be due to covid restrictions- but it could still have been done more efficient.

Nice hotel with good breakfast, and practical indoor access to the COEX with shopping mall, lots of restaurants, movie theatre, aquarium, and the Starfield library.

Stayed in February 2022

the design of the hotel is a little outdated but it was well maintained so didn’t bother me that much.

It was a very clean and well maintained hotel. The staffs were very kind and polite, and responded promptly. Breakfast was really good too. i stayed here for 7 days and didn’t really have any issues during my stay. The hotel price was pretty reasonable as well compared to other 5 star hotels.

Stayed in December 2021

It was very disappointing that the breakfast was not complimentary for the amount I paid!!

Stayed in November 2021

Excellent breakfast & nice place

Stayed in December 2021

Location is great if you have to stay in Gangnam. Close to metro too if you want to avoid the crazy traffic.

Stayed in December 2021

We asked the accommodation to provide 2 beds where it ended up with 3 beds (including one extra bed even though we didn't ask for it) so there was limits to fully utilise the whole spaces

Good Customer service Quick check in Great Breakfast Great Location

Stayed in October 2021

Friendly staff. Great location.

Stayed in August 2021

Nothing

Room & Breakfast Buffet

Stayed in September 2021

The location was great. However, cab drivers seem to get confused with the other intercontinental on the other side. Right under the hotel is the Coex mall which had lots of places to go on a rainy day.

Stayed in August 2021

Split elevators for room and parking

The bed was very comfortable

Stayed in June 2021

I asked them for 2 night additional , but the rooms were full, and I did not find cooperation from the staff

I asked them for 2 night additional , but the rooms were full, and I did not find cooperation from the staff

Stayed in May 2024

The property is OLD, surprised to see it as a 5 star hotel. The AC doesnt get colder than 22°, and was quite noisy (the AC).

The staff, if not for the wonderful staff working and helping us, I would have given this hotel a 5 or 6. Amazing and friendly staff.

Stayed in May 2024

Bit outdated. The bathrooms were old and the green carpet felt uncomfortable.

Location

Stayed in May 2024

Although pool is included, swimming caps are not included and should be purchased separately. I think in 5 stars can be included too. The room was a bit dusty. Faucets in the bathroom are noisy, so you basically hear people taking shower the room next to you, even with the door closed. It's the first time I ever heard that reception cannot amend guest information during check out.

The hotel is situated right at COEX exhibition and shopping mall that is accessible by an elevator. The breakfast offers a variety of cuisine, fresh juices, delicious sweets and fruits. Concierge service are very hospitable and provided all necessary information and reservations.

Stayed in May 2024

Location

Room was too old

Stayed in February 2024

The room was disappointing, we were “upgraded” on arrival but away from the Temple view we had chosen. We also hadn’t been made aware that the swimming pool doesn’t allow children under 6.

The location was great for exploring Gangnam

Stayed in April 2024

The facility is outdated, and the interior materials are inexpensive. Without renovations, the 5-star hotel's pricing is undoubtedly too high, with a quality level one or two notches below Intercon Parnas.

Location

Stayed in January 2024

Staff should be more supportive

Good

Stayed in January 2024

Kids who are smaller than 100cm were not allowed to access the pool, and the gym. Laundry for toddler's clothes were just half the price of adults... which is still nonsense to wash baby's wet socks and pants due to diaper leaks... the hotel was more for business travelers Also the hotel was extremely hectic due to too many people and too many banquets and events....

Toddler crib was great, best ever. Staffs were nice and friendly.

Stayed in December 2023

The hotel is old, and not recommended for Tourist, the guest service wasn’t 5 stars.

Hotel location and gym.

Stayed in October 2023

The rooms felt dated, a bit tired, and poor value, and for some reason the room was very expensive the night I booked for what I actually got (30 Aug) to stay. Overall, after having stayed at the Grand Intercontinental down the street a week earlier (which is much much better) and staying here, I was pretty meh on the property overall.

The chef at breakfast was fantastic and actually tried to find me grapefruit when I was wandering around the crazily busy Sunday breakie time. It is very very close to the Aquarium. =]

Stayed in August 2023

First room had 2 smaller beds. Had originally requested a king bed when making the booking on booking.com - possibly would have not been an issue if I’d booked direct with the hotel as the check staff reported that sometime these requests aren’t communicated when booked with an external company. They were able to facilitate a room with a king bed as originally requested on the bottom floor. Very comfortable and clean, average view

Location was superb

Stayed in July 2023

The price of room was higher than what was written on booking.com.online was 200 US $ and I was charged 300 US $ per night . That was inconvenient experience.

all were ok

Stayed in July 2023

Busy convention hotel with large, highly trafficked loud lobby. Not a luxury hotel. Rooms are outfitted (towels, linens, accouterments) in a standard convention hotel manner.

Generally clean, location

Stayed in July 2023

Old n outdated . Air con is noisy. Minimal sound proof. Can hear neighbours or people talking outside room

Location is great.

Stayed in July 2023