Duty Free Area, 4th floor, Gate 11, 271, Gonghang-ro, Jung-gu, Jung-gu, 22382 Incheon, South Korea
#49 of 88 hotels in Incheon
Guests' ChoiceBased on 608 hotel reviews
7.5Cleanliness
8.1
Comfort
8.1
Location
8.9
Facilities
7.5
Staff
8.3
Value for money
6.8
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 8 April 2024
Ching-yen
CanadaA bit hard to find.
So convenient. Clean and bright.
Stayed in March 2024
Reviewed: 5 April 2024
Ann
PhilippinesNo toothbrush and toothpaste. Need to pay for it.
Staff was very friendly, helpful and polite. Room was spacious for the price.
Stayed in March 2024
Reviewed: 1 April 2024
Edward
CanadaNothing
Everything
Stayed in March 2024
Reviewed: 21 March 2024
Geoff
United StatesNothing!
Walking out in the morning and actually being inside the airport is a great bonus. (not having to go through security)
Stayed in February 2024
Reviewed: 27 February 2024
Siggi
CanadaN?A
Clean, Feather Blankets, excellent mattress, great location
Stayed in February 2024
Reviewed: 13 February 2024
Jia
ChinaThe rooms are very small, and most of them have no windows.
The hotel is located in the terminal building, which is very convenient for connecting flights.
Stayed in February 2024
Reviewed: 11 February 2024
Julie
United KingdomIt was very hard to find the hotel. It was very poorly signposted in the transit area and then in the terminal. There was some noise from other guests going to and from their rooms during the night
Very clean, comfortable room. Fine quality bed linen. Check in was easy and efficient
Stayed in January 2024
Reviewed: 28 January 2024
Liz
AustraliaA little hard to find and a little expensive for small room.
Quick easy check in and check out. Clean comfortable rooms.
Stayed in January 2024
Reviewed: 23 January 2024
Cindy
CanadaLack of other facilities
convenient for transfer
Stayed in January 2024
Reviewed: 17 January 2024
Maria
United StatesDo not expect luxury. Room is very tight and basic. As other have mentioned, there are small annoying green lights in the ceiling blinking in the dark all night, so you will have to look the other way or bring eye covers.
Very convenient. No need to leave terminal. In order to find the hotel it is important not to go through immigration on level two but to follow green signs for Transfer. Do not waste time asking staff because nobody speaks English or knows anything about the hotel. You will have to clear luggage security checks and go upstairs to reenter the busy departure section of terminal on level three. Look for the hotel signs across gate eleven. Hotel is on level four and you can get there by elevator or escalator. Room is clean and beds are comfortable.
Stayed in January 2024
Reviewed: 14 January 2024
Georgina
AustraliaCould hear others in the corridor, didn't affect our sleep though.
What a convenient location for an overnight stay, super comfy bed, very clean room and modern bathroom, soap, shampoo etc in the shower. Whisper quiet, no plane noise. USB charging in room.
Stayed in January 2024
Reviewed: 6 January 2024
James
IrelandIt was all good
Hotel was in the airport transit area so we were in same terminal as our departing flight
Stayed in January 2024
Reviewed: 4 January 2024
Wiles
AustraliaOnly complaint would be the fire alarm on the ceiling was constantly flashing light which was disruptive while I was trying to fall asleep.
Location was great, staff very helpful in offering a discounted meal voucher for the restaurant next door.
Stayed in December 2023
Reviewed: 3 January 2024
Craig
AustraliaGood bed and friendly staff. Gym is a bonus if you are motivated enough, it's actually pretty good. Lots of food places of course.
Stayed in January 2024
Reviewed: 26 December 2023
Traveler
United KingdomNoisy, big gap under door and no toiletries
Convenient position, comfortable beds, decent shower
Stayed in December 2023
Reviewed: 22 December 2023
Stephen
United Statesair conditioning or heater has loud clicking sounds when turned on
Stayed in December 2023
Reviewed: 7 December 2023
Melanie
AustraliaIt was a little difficult to find within the terminal. Needs to be more clearly signposted as how to get there.
Convenient for a 15hr stop over. Very clean and modern.
Stayed in December 2023
Reviewed: 3 December 2023
Vris
Costa RicaNeeds bidet in toilet. Need more rooms since it's difficult to book room especially at Terminal 2.
Clean, smells good, excellent female staff very helpful. Close to my gate and next to Matina.
Stayed in December 2023
Reviewed: 30 November 2023
Pauline
CanadaSmall and airless.
Location and clean.
Stayed in November 2023
Reviewed: 10 November 2023
Kalev
AustraliaNot really to do with the hotel, but a warning to those transiting Incheon Airport with carry on luggage. I purchased duty free liquor from Sydney and packed inside my carry on bag. Upon arrival at ICN airport, even though I was connecting to a flight to JFK the next morning, my duty free was confiscated by security at ICN. Needless to say I was very upset by this.
Stayed in October 2023
Reviewed: 6 November 2023
Hisako
United KingdomClean and well designed. Very good space to feel relaxed and safe.
Stayed in November 2023
Reviewed: 4 November 2023
Edwardo
ThailandPerfect for transit
Stayed in October 2023
Reviewed: 1 November 2023
Callahan
United Statesroom was very clean and comfortable. Easy access in the terminal and no issues with having to clear security. It's a great stay for someone wanting a comfortable place to relax/shower during a long layover.
Stayed in October 2023
Reviewed: 30 October 2023
Hiroshi
United KingdomNothing.
Location is very convenient inside Teminal 1. Room was very clean and enough space for just sleeping. All necessary amenities are prepared.
Stayed in October 2023
Dunedin, New Zealand
Sousse, Tunisia
Boulogne-Billancourt, France
Cudillero, Spain
Río Gallegos, Argentina
Austin, USA
Bogotá, Colombia
Ouirgane, Morocco
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content