The included meals were mediocre. I had breakfast included and I was not impressed, the food was often cold or completely out. The one time I paid for a dinner and a drink and the bill was 62 us dollars ! I recommend buying food at the market and cooking in the room, or eating at the Resort were the food was a better quality.

Location, shuttle service and size of the room. The location was great, close to shopping and restaurants.Especially liked the shuttle service to and from the Bay Gardens Resort (on the beach). The room size was good, quite large.

Stayed in May 2024

We ordered a transfer from the airport to the hotel but the hotel didn't send me a final confimation. They didn't answer my messages and were sending me a lot of spam instead. Finally there was nobody waiting for us so we had to organise the transfer by ourselves at the airport after arrival. We didn't have a lock in a safe box in the room and it took few days to get it. The staff at the reception was not always efficent, sometimes we had to ask few times for something to get it done. The shuttle bus service is not always on time, it happend that we had to wait 30 or 40 minutes. Concierge was not helpful at all even with the trips and services offered by the hotel. We took a boat from the beach to Pigeon Island (service offered by the company cooperating with the hotel) and the price was higher than the staff at the hotel told us.

Great breakfest, everyday something different and there are many local specialities as well so you have a chance to try it. Big and clean room. Big comfy beds. Very friendly and good cleaning team and maintenance team. Nice pools, not so crowded. Very close to shops and restaurants. Although the hotel is big the buildings are spread out so it was quite nice and quiet in our room. Ice machines available at the corridors. Beach towels provided. Nice resort beach with sunbeds, umbrellas and free wifi (although sometimes it was too crowded and not enough sunbeds and umbrellas for everyone).

Stayed in February 2024

the location is superb. It is close to the beach, a mall, and two grocery stores. The staff were friendly, welcoming, and accommodating. The breakfast was excellent--a mix of local and Euro/American styled options, so everyone could eat something!

Stayed in May 2024

Really enjoyed my stay.

Breakfast was really good, variety and tasty. Located was perfect.

Stayed in April 2024

The booking site didnt make it clear that there are 3 locations under the Bay Gardens Tag. We paid a lot of money so we thought we were in the larger of the 3 near the beach. However, it wasn't too bad although the apartment could have benefited from a maintenance check. The balcony door was stuck. My husband adjusted it so it could open but there was a gap all the way round anyway. The toilet seat was also loose and kept sliding and the safe in the cupboard didn't have a lock so was pointless...but none of this stopped us from enjoying our holiday (Reason - a family wedding) or falling in love with the island.

Air conditioning was great. The cleaning staff were incredible. The reception staff were lovely and very friendly. There was a good selection of food in the buffet. The pools were ok for a refreshing dip. The grounds were very well maintained. Perfectly placed within easy walking distance for dining out in local restaurants and shopping sprees. The transit bus between hotels was very efficient. Drivers always friendly and willing to help. Taxi rank and a very efficient local bus service just outside the hotel will get you anywhere you want to explore.

Stayed in February 2024

All pretty good

Location and shuttle

Stayed in March 2024

No entertainment

Close to the port

Stayed in February 2024

I didn’t like that we have to wear those wrist bands all the time. Can’t take them off to sleep, show, swim. Have to go everywhere with and uncomfortable thing around my wrist.

Quiet, clean, location.

Stayed in February 2024

Our stay cost around 20% more than the listed price on Booking.com. This was down to various taxes you have to pay on arrival. Please be aware as this stay ended up costing us an extra £100! Also, there were no plug sockets next to mirrors. This made drying and styling my hair very diffuclt.

Rooms were clean and beds were super comfy. Plenty of pools to choose from and nice hotel restaurant which we had drinks at in the evening (beware the rum punch is VERY strong). The shuttle service takes you for free to their beach front resort where you can use the facilities. The pool there is much nicer and larger, lovely restaurant on the beach front (although very slow service) and can use sun loungers for free. Towels were provided by the hotel which was a plus.

Stayed in February 2024

I enjoyed all aspects

Good I enjoyed the food and the various options enjoyed all

Stayed in March 2024

A bit noisy with the road noise. The pools were small.

Comfortable room and enjoyed the excellent complimentary breakfasts. Lovely staff. Great shuttle to the beach.

Stayed in March 2024

That a cot was not able to be provided for my child of 1. That you had to go across the pool and food area in order to exit. The breakfast choices were not very wide

How close our room was to the entrance/exit

Stayed in February 2024

The bar payment arrangement was dire as no till or print out for signing to your room at the bar. It was in an office nearby for some reason, often took a while to sign for drinks which was annoying. Bar staff great though

Friendly staff and good location with use of other 3 hotels in the group close by

Stayed in February 2024

Very long waiting for food in the restaurant. Breakfast arrangements poor. Every guest and staff touching handle to enter food area. Difficult to open exit door with the back of your body, carrying plates and glass in each hand. Breakfast staff always asking if coffee or tea but often forgetting to deliver. Ill-fitting plastic lids covering food containers,s but nowhere to put them when taking food. Key and lock to room safe said to be available from reception, but on request not available. Informed that it should be delivered after other guests checking out, but that did not happen, not even after several requests with reception staff noting my room number each time.

Shuttle to/from beach.

Stayed in February 2024

The only thing that we thought let it down was the bathroom. However they are in the process of improving rooms.

It was very in keeping with the St Lucia. It was clean and the pools and gardens are well kept. We visited when the site is having an upgrade.

Stayed in February 2024

The bathroom needed updating

This hotel is small and quiet. The shuttle bus transports you every 30 mins to the much plusher beach resort. Lovely beach with lots of sun beds. No complaints

Stayed in January 2024

Property was fine

Stayed in January 2024

Nice room with balcony and good shower. Good Wi-Fi.

Stayed in December 2023

The smoking area is just outside the rooms and smoke may permeate back into the rooms. The room linen had a few random stains and the pizzas were delivered almost burnt. Wasn't encouraged to try other dishes from their restaurant after that.

Breakfast was provided with a variety of options which varied from day to day. The pool may be a bit small but there is ample space to sunbathe on the pool chairs provided or you have access to free transfers over to Reduit Beach via Bay Gardens Beach Resort which is great. The hotel is just on the roadside which is a corner's walk from many duty free shopping and restaurants in Rodney Bay.

Stayed in January 2024

Room by the main pool was noisy some nights

It was very friendly. Nice pools. Liked the link with the Beach Resort

Stayed in December 2023

The food was mostly very good, but a couple of nights, less good than others. We wondered if there was a different chef on those nights.

That most of the staff were incredibly welcoming and friendly. The rooms were cool, clean and well appointed. We were in a quiet room but our kids room was pretty noisy. Taxis were available right outside the front entrance. A few of the staff went above and beyond in terms of friendliness. We loved them!

Stayed in December 2023

I was disappointed the hotel was not closer to the beach initially but soon discovered The Bay Gardens Spa Resort was on the beach and we could use their facilities, via the shuttle service to and from the hotels. The room we were in the furniture was very dated . The bathroom can do with an upgrade. The safe in the room had no lock, so I could not use it.

I liked the location, being it was walking distance to the shops and restaurants. The grounds of the hotel were kept clean and beautiful. All the staff was very friendly and the food was lovely with a great selection. Housekeeping was fantastic. The room was cleaned every day with a change of towels and bed linen.

Stayed in December 2023

All staff was very pleasant and welcoming. We had a lovely room that overlooked the pool. Room was very clean with a comfortable bed and good A/C. Breakfast was delicious with lots of variety. Location was ideal to Rodney Bay and with good parking. Definitely stay again!

Stayed in November 2023

My bed dipped in the middle and therefore uncomfortable.. I think the restaurant prices are not competitive and therefore too high.

The hotel is In a very good location Close to all eminities. The hotel itself is well presented welcoming and staff were very friendly and helpful.

Stayed in November 2023