wifi connection, windows

location and cleaning

Stayed in August 2021

Too much noise i can hear the next room neighbor’s music and too much talking early in the morning. The shower did have a curtain we kept getting the same bed sheets and pillow i don’t think they were washed at least once in those 7 days.

Close to restaurants,stores,bars,bus stops

Stayed in August 2021

The hot water was a little dodgy, but we didn't feel that we truly needed this luxury with the hot weather.

Location is perfect. Away from the expensive Cancun touristy areas, but close to real food, real prices, real people. The staff is always friendly and even went out of their way to help us in whatever we needed i.e. recommendations, ordering food and all.

Stayed in July 2021

The aspect of the reception doesn't represent well the hotel.

Very good location for central cancún, the cleanliness and the size and comfort of the rooms

Stayed in June 2021

I didn’t like the staff of the hotel they were very dead and were not helpful except one guy with the tattoos. He was quiet good and helped a lot. But over all the hotel staffs were not good. No one new English and it was very hard to explain then in Spanish. There was no laundry in the hotel for laundry you have to give your clothes to reception and they will charge too much for laundry. For breakfast you have go to other restaurant which is few minutes walking but the food was not good it was just okay. There was once issue with the water as there was no water in the hotel and the staff didn’t bother to bring one. The pool was small but it was clean and nice. The staff were careless and not enthusiastic. WiFi was also not really good if was very slow. I recommend if anyone is coming for long stay then is the not the good hotel I lived for 15 days and was not quiet happy. If you are coming for small stay then you can stay.

So the best thing I and my friends like was the cleanness of the hotel and the rooms. The hotel was very clean and neat and everyday maid comes to clean our rooms. It was near to lot of places and restaurants so you can have good lunch and dinner.

Stayed in June 2021

Did not like the window location in room 110; too high to look out of and it opened into the common area, so it was dark in the room and I could hear people in the hallway. The garbage cans were right outside the door to the room.

Close to ADO and restaurants.

Stayed in June 2021

The air condition is not good enough

They don’t have parking lot!!!

Stayed in May 2024

Because the hotel; have towel dirty no internet; place super dirty.

No internet ; place dirty; employees have bad actitud

Stayed in April 2024

Nothing

Breakfast was unavailable

Stayed in March 2024

Everything else at this property is worst. Including the receptionist.

Its location is better

Stayed in March 2024

The address is innacurate, we didn't find the address.

I need you refund my money We never find the hotel.

Stayed in January 2024

Staff were friendly and welcoming

Stayed in March 2024

The hotel could use some updating, it's a little run-down. I think we were given the worst room - main floor near the pool. It was musty, there is mold in the bathroom. The upper-floor rooms are probably nicer ?

Good location. Nice central court with a fountain, spot to sit outside in front

Stayed in February 2024

Friendly staff service with a smile

Nice clean place,nice shower with running hot water

Stayed in February 2024

Our first visit 3 weeks prior to returning was better.. tho noise from night club on both nights lasted till 5 am.. our return room was 2 flights up, despite having asked for ground floor because of mobility problems, bathroom with broken tiles and very hard bed, no bath mat so floor was treacherous.

Location, central courtyard,

Stayed in February 2024

No

Value for money is excellent. Very convenient location. Bus station and shopping centers nearby. I thank all reception staff for a good job. Special thanks to Bernabe, who is always ready to help.

Stayed in February 2024

There is not enough air in the room, there is a musty smell.

-The location is ideal, close to the bus stop.

Stayed in January 2024

Taxi driver could not find the hotel though we were at the correct address. We stayed in another hotel....

Stayed in December 2023

Very dated, not very clean, the room smelled horrible of toilet products, very noisy, just across the street from a disco, very small room.

Good location next to the bus station. It could look very nice if they would care about it.

Stayed in December 2023

Not worth the price, hotel is not well maintained, the smell in the room was not nice (humidity), it is in a loud area at night, shower door didn’t work, carpet was old and smelly, etc

Staff is very polite

Stayed in December 2023

Filthy. Inoperable a/c. Mold.

Nothing. Total slum.

Stayed in December 2023

Nothing it was all great.

The bed was extremely comfortable and the breakfast was excellent and filling. Great that they give you different options for it too. Wifi was fast too, and the staff was helpful and kind. The area seems quite safe but don't try to walk it from the center area of the city or you will go threw a rough area.

Stayed in December 2023

The room smelt like stagnate water/sewage. It was FULL of mosquitoes and most of the night was spent trying to block out the incredible amount of noise for a non party hotel. Finally when I left the room at 5am for my flight there was silence. No hot water. Would never stay here again!!

Stayed in October 2023

no second room key allowed . poorly maintained . supremely loud guests all morning and night refused us blankets . crap wifi ! never again . blankets are pictured but we had to go buy some .

Stayed in October 2023

The staff was rude and non accommodating. WiFi was absolutely zero and I had to be in the lobby all the time to get the Internet. Come on Internet is basic requirement

Stayed in September 2023