I wish the staff can be more conversant in English and if there is a city map provided to guide tourists. Lighting a bit old and not bright enough.

The location of hotel is excellent, in an alley between the Basilica Of Lady Guanajuato and the University Guanajuato. The staff, even as they could not speak English well tried hard to help with the queries. Water dispenser outside the room and accessible to all is a great idea.

Stayed in April 2024

Everybody super friendly

I was very clean

Stayed in April 2024

Its central location means you are exposed to very loud and very long partying in the streets. Both nights Mexican bands played loudly till 2:30am. No ear plugs could block out the sound of endless drumming.

Right in the beautiful town center in a lovely old hotel. Nice breakfast arrangement with hotel across the square.

Stayed in April 2024

The room was a little small, and there were no english tv channels.

Staff were very friendly and helpful.We were able to get a late check out.

Stayed in April 2024

Location is excellent. View from the room is also awesome.

Stayed in March 2024

They didn’t allow us to get to the terrace during the procession since we came for Holy Friday. It was close when all the terraces around the area were open

Location and staff

Stayed in March 2024

This isn't something not to like, just be aware the main entry is on the side. It's off of a walkway, and the entry is not visible from the street. Not an issue once you find it.

Very clean, and comfortable. Great staff. Very centrally located, but not next to noisy restaurants or bars. About 1 block to walk to square full of people and restaurants. The breakfast staff were great.

Stayed in February 2024

The iron that was provided burned a hole through my shirt.

The breakfast was decent. The sweet bread was not fresh. The location was great!

Stayed in March 2024

There is no safety deposit box in the room.

The location is very good. The staff is very nice and helpful.

Stayed in March 2024

Variety of the food.

Stayed in March 2024

Was noisy until late in night on Friday and Saturday and was up a steep hill from the center

Was clean and comfortable. Girls at desk were most helpful. Included breakfast was good

Stayed in March 2024

Locations

Muy bien

Stayed in December 2023

This hotel was very nice. The room and bathroom were clean and very spacious. There was a water refill station that I absolutely appreciate them providing. The hotel helped up set up transportation. The location was PERFECT. very central to everything you would want to walk to. There is a lot of noise at night, however, there is not going to be any centrally located hotel that does not have this problem as the city comes alive at night. I would stay here again and recommend to anyone visiting.

Stayed in February 2024

Nothing

Location is perfect and room is very spacious. There is a lift so no need to bring heavy luggage to climb stairs. Breakfast in sister hotel nearby, pretty good.

Stayed in February 2024

The staff were outstanding. Beds were comfortable. The elevator was fast too !!! The location could not be better.

Stayed in January 2024

Was a bit dated, which was also charming.

Location, staff, water pressure in the shower, and balcony overlooking the plaza de paz.

Stayed in January 2024

Noisy plaza de la paz went past midnight with revellers and loud church bells; bath and toilet old and disfunctional, hotel staff has no city map nor tips, cellular network better than slow hotel wifi, not comfy pillows, overpriced

Good Location and views from balcony, buffet breakfast

Stayed in December 2023

Best location, comfortable room, friendly staff - perfect place.

Stayed in December 2023

Location , friendly Staff, Very nice people

Stayed in November 2023

Pillows were uncomfortable and only one extra blanket in armoire. Had to call for another in middle of night.

Beautiful property with excellent location.

Stayed in November 2023

One of the desk staff was very unhelpful. I had a very early start and was concerned that an event was being set up underneath my window the evening before. I asked what was happening, and how long it would go on for. She was unconcerned about my request, said she didn’t know and made no effort to find out.

A great location near one of the main squares, but not noisy. A really nice view from my window and from the roof terrace. A great recommendation from the desk staff for a walking tour with Marianna which was excellent.

Stayed in November 2023

The church bells would go off throughout the day which is normal but would also go off at night. Closing the balcony door double doors did help.

We really enjoyed our stay here. The location was perfect, right in the heart of the city. We walked everywhere and enjoyed our room throughout the day. The weather was extremely nice but we had one day that it was a little hot and was glad that the room had A/C. Our room had a balcony looking at the city and church. Perfect spot to just sit and watch people walk by. The staff at the front desk were friendly and helpful, answering all our questions and giving us some of their recommendations.

Stayed in November 2023

The accommodation is located in the city center. We got a room on the top floor which had a very good view.We like the 24 hour reception, convenient for check-in. And the staff is very helpful.The breakfast tastes good.

Stayed in November 2023

The hotel's negotiated taxi fare to the airport was 250 pesos higher than normal. Hotel makes commission to the cost of the guests. I did not appreciate that.

Service, facilities, comfort, location!!

Stayed in November 2023