- Lighting is terrible (makes for difficulty getting ready) - AC was in desperate need of a service (noisy and not cold - we were moved to a different room due to a broken unit and the new rooms unit was worse)

Beautiful property, design was wonderful and convenient with shops downstairs and a restaurant. The rooftop pool was a lovely addition along with the rooftop bar/ restaurant where we had some good cocktails and a great lunch by the pool

Stayed in April 2024

Something is wrong with the HVAC system in our roo

Food, design, service were all excellent. The room - number 3 - had a funky smell - perhaps due to the air conditioner. It made everything feel less “clean” - even though the cleanliness of the room was very good.

Stayed in April 2024

It’s a beautiful building with central courtyard and roof terrace with pool, bar and restaurant. Our room was wonderful as were the breakfasts with great staff. The location could not be better.

Stayed in February 2024

There is no winter time sitting area other than your room.

Great location downtown

Stayed in January 2024

Central location, nice rooftop, rooms where quiet.

Stayed in February 2024

Charging for extras such as Western breakfast or cappucino opposed to a black coffee. Thought the ground floor was a bit odd with other restaurants / shops. Not to take away from the beautiful hotel. We probably booked the wrong location - apart from landmarks, we really didn't like Centro and should have booked to stay in Roma, the hipster area. Better bars, felt safer and more our vibe.

Great breakfast. Lovely rooftop. Beuatiful rooms, albeit a bit dark. Let us use the pool after check out, which was great, as we wanted some sunshine before our flight.

Stayed in January 2024

No windows in the bedroom. AC leaked Lighting in room too dark or not working

Beautiful and historic building Good breakfast

Stayed in January 2024

We got completely different room without windows, so we alwqys woke up into dark for the same price

Nice building

Stayed in January 2024

The lighting in the rooms was very low and difficult. We would’ve liked a kettle so we could make tea and coffee in the mornings.

A lovely quirky hotel in a former Spanish mansion built in the 17th century. Had lots of atmosphere and the rooms were large and the staff were excellent. The location is brilliant as you are just near the historic centre so easy to get to the Aztec, Temple and Cathedral and some brilliant, Restaurants, chops and chops

Stayed in January 2024

Adjacent to shopping center. Could have better lighting. Dark at times

Amazing location, great building, original feel

Stayed in December 2023

The pool was way too cold to swim in and the jacuzzi was pretty filthy and not hot enough.

Amazing location, helpful staff, chic and comfortable bedroom and superb breakfast.

Stayed in December 2023

a few hiccups sorted efficiently and quickly.

perfect position. great architecture. staff v helpful

Stayed in November 2023

The bathroom was not private at all. could not have windows open because of privacy issues. Very poor room layout

Breakfasts was fantastic, the building and area were beautiful.

Stayed in November 2023

Beautiful hotel, location for us wasn't the best. Would recommend staying in Roma or Condesa it's a bit out of the hustle and bustle of city centre

Stayed in November 2023

The lighting in the room and generally in the hotel was awful. Very dark. Lifts, lobby, breakfast area. A staff member was banging on my door at 11pm which woke me up and spoke fluent Spanish down my ear and when i said I could only speak English I got a disgusting look and she walked off. The tips. All staff members kept bartering for tips, at breakfast and upstairs in the bar area. Whether your from a tipping culture or not I felt I had to tip whether the service was there or not. Why should I have to tip at breakfast when I've already paid a lot of money to be there. If your in the courtyard above the restaurant don't expect to get any asleep after 7am or before midnight so so loud nearly as loud as the air con. Hot tub too hot to go in and the pool was like an ice bath

The staff throughout were good to me and helped me into my dress which was a bonus. Location was great it's just zocola main square dependant on foot traffic you could be there in 5 minutes. Food was delicious and breakfast was OK. Cleaning/downturn at night was a nice touch.

Stayed in November 2023

No coffee machine in the room 🙁

The building was colonial inside and was stunning.

Stayed in November 2023

I didn't particularly like that my room did not have a window (only window in the room entry which could not be left open).

Structure of the building was beautiful. Rooftop restaurant and pool

Stayed in October 2023

Be aware that you are choosing to stay in a trendy venue in the centre of the historic district with lots of noise! If you’re looking for a great place to party this is it - anything else … not it.

Very stylish & lovely suite! Breakfast was good and the roof top was great! Service was consistently excellent.

Stayed in October 2023

I think this property has great potential but struggles to meet that due to a number of issues. Very important: the AC was not working half way through our stay. We had a room with no windows so we couldn’t exactly open for fresh air. We felt like we slept in a hot box. Fan was working but it’s loud and due to the high ceiling it made the noise worse. When I told the staff they were willing to move us to another room but it was late and I didn’t want to do that. Rooms should not be having this issue specially ones without windows. I think for the price this really brought the experience down. Bathroom ventilation was terrible, we could smell the mould after each shower. If the doors had curtains or the room had high up windows then it would allow ventilation. Honestly curtains at the door would be a game changer. Also for safety I think the lift should have a key access so only hotel guests can access that floor otherwise feels a little unsafe. The bathroom is very open so it might not be ideal for friends or colleagues staying together or even for some couples. We were fine with it though.

The staff made the stay really lovely. They were very attentive. Very responsive via WhatsApp. The rooftop is breathtaking. Loved the pool bar and being able to swim and see history around us. This brings me to next point, location is perfect to explore the historic centre. Walking distance to everywhere. Really loved how you walk into the building and the hotel is like a hidden oasis upstairs with the canopy of the huge trees from ground floor. The mural in the sitting area is so beautiful. My favourite place was probably the sitting/breakfast area with the greenary and famous mural at the stairs. The room was very spacious and the shower was perfect. I loved how spaced out the whole room was and enjoyed the tall ceiling. Absolutely loved how clean the space was. We checked out very early and the staff organised takeaway breakfast for us - absolutely loved that. Welcome drink was also greatly appreciated. It was margarita and that’s their specialty. The light features in the room were really cool. Oh and loved the boutique amenities and the presentation. The colours of the room were also amazing. Definitely worth staying but check the things I didn’t like below to make sure it suits your needs. Specially ensure AC is working in your room.

Stayed in September 2023

Just, the pool was unfortunately closed, and there were no drawers in the room. The AC was making a loud sound.

The premium king room was amazing. Beautiful. The place has an incredible atmosphere, it used to be a palace. Breakfast are delicious.

Stayed in August 2023

We were not notified the pool would be closed in advance so were disappointed not to be able to avail of the amenity, which was a big favor in our selection. AC unit was old and a little loud. Some noise from a private party of the roof one night.

Good location, big rooms, comfortable bed, staff were very nice.

Stayed in July 2023

Tiny things really. A coffee machine in the room would have been a plus, and if the hotel had provided a couple of bottles of bottled water. The bathroom situation is slightly strange, there are curtains instead of solid doors in each of the bedrooms.

The location is amazing and the staff are just wonderful. The building itself is beautifully historic and the food and drinks we had at the hotel were exceptional. Gorgeous rooftop pool. Its an oasis of calm in the city centre.

Stayed in June 2023

I did not have a window and my room was very dark. The air conditioning was very noisy.

Great Location and loved restaurant below.

Stayed in March 2023

We were obliged to ask the change of the room due to excessive noise of pumps of pool at top. Further more hotel flat is at 2nd floor where as there is restaurant at the main entrance and bar at pool side . Toy have to be prepared excessive noise if you are planning to rest before midnight

Location was absolute close on foot to various historic spot.

Stayed in May 2023