I wish they had a buffet available in the evening. The restaurant were good but if you stay more than 3 nights, it gets repetitive. We didn't leave property for dinner because our 6 year old was exhausted after playing in the sun all day.

The breakfast was wonderful and it was close to lots of restaurants and shopping.

Stayed in March 2024

The service at the swim up bar was a but slow, I think they need more employees at peak hours. Also, the showers need to be updated.

The hotel is beautiful and the staff was very helpful! They rooms have a beautiful view and are spacious. The breakfast buffet was delicious and has a nice view. They also served a good lunch. The drinks at the pool were so also good.

Stayed in March 2024

No bannister on steps from excellent expresso shop to pool.I am

Sonne staff: Rafi, Nacho, & Jessi &staff were excellent. Asian restaurant manager (Cristi) and outstanding new chef have made it my favorite at FA!

Stayed in March 2024

For the price I expected a hotel which was not showing its age so much. The aircon in the room was either to warm or cold and adjustment didn’t work. One day there were no beach towels and was told they would bring one in 30 minutes. After an hour I went back and asked for a towel. They were out but had kept one back for me. Alcohol free beer was only available through room service.

The location of the hotel was central and had a large beach area.

Stayed in February 2024

Nothing really

Great food

Stayed in February 2024

Can’t think of anything

Excellent service and location

Stayed in December 2023

If I have to nitpick... we were a bit lost since this was our first all inclusive experience, so we didn't really know what was available to us, we had to find out little by little. The drinks were weak which might be disappointing for some but it was not a big deal for us. The Asian restaurant food was underwhelming and service at the Mexican restaurant was really slow.

This hotel was excellent, staff was friendly and helpful. The kids activities were nothing fancy but just with my 3 year old needed besides a pool and a playground, thank you to Monserrat from the kids club for being so sweet with my girl. The room was comfy and the breakfast and lunch buffet were great, The dinner buffet and the Italian and Mexican restaurant were decent. My 9 month old baby loved the food there haha The location was perfect, close to the airport and so pretty. I highly recommend it.

Stayed in December 2023

The hygiene in the food and beverage areas was very poor. We had a few unpleasant issues that despite being highlighted to staff ( apologies and room number noted) were never followed up. I was worried we would catch something from the hygiene issues and sure enough I left the hotel feeling unwell and have now tested positive to COVID. I have emailed the hotel with my concerns but so far have not received a response. Also as first time visitors we would have liked a bit more information and we felt a bit lost as we didn’t find any information in the room or anywhere else. We asked for a drinks menu at the bar and were told there isn’t one so had no idea what was on offer. I was told there was a wine list at the restaurants and we had to ask for it but when we did request one it never materialised. This was our first time all-inclusive and don’t think we will repeat the experience.

Breakfast buffet was vast and in a lovely restaurant overlooking the beach. Beautiful place for breakfast. However breakfast despite wide choice was of mediocre quality. I just had lots of the fresh fruit and yogurts. The location was stunning on a beautiful part of the beach. The hotel itself is beautiful too and every room seems to have a front facing ocean view. Quite close to the airport for easy transfers and similar distance to old town area. Our room was lovely and despite being an older hotel was well cared for. The staff were friendly and helpful although sometimes we struggled with communicating due to language ( we don’t speak Spanish and not all staff speak English) but they all tried to help where they could. The other restaurants food was mixed as had some good meals and also some poor ones. I think the emphasis is on quantity rather than quality but maybe they are trying to meet the needs of people with huge appetites!

Stayed in December 2023

I liked everything

Location, food, employees everything was wonderful, I will go back in a heart beat!

Stayed in December 2023

I wish it had a disco to dance at in the evening.

The location was excellent. Being so close to the beach was truly amazing.

Stayed in October 2023

My only complaint goes to the pool music at night that you can hear from the room, something that can be solved easily

We just came back from our stay in Fiesta Americana, and all we can say if that we were very happy with all the staff there, they made our stay with our 7 old month baby very pleasant and confortable. The team at the breakfast restaurant was always super friendly and attentive to us. Greetings to all the guys working hard there that helped us: Alejandro, Gume, Eduardo, Rosalio and many others that I did not get their names. They were all great!. Also Miguel and Alejandro from El mexicano restaurant were awesome!. And we also received great service at the pool, greetings to Yonni and Sergio for helping us and being so attentive. A special thank to the captain of the restaurants (I did not get his name) for helping us on getting us a microwave in our room, something that made our stay with our baby so much easier, super super thanks!

Stayed in September 2023

When I checked in I was over charged for my son and I included him in my reservation? Staff member was not very concerning and still over charged me 2600 pesos. When in the restaurants some of the waiters were not very attentive we’re standing around and not checking back with the customers. Everything they sold was super expensive $30 for a sunblock is outrageous.

I loved the view from our rooms. The all inclusive alcoholic drinks and mariscos. The air conditioning in the rooms & beds were comfortable.

Stayed in July 2023

Older and not clean in any of the bar areas. The Chula Vista had bird poop all over the window seal where we were seated right next to

Great value

Stayed in June 2023

The separate tiers or private areas. If someone pays all inclusive it should be so.

Location and staff were wonderful! They went over and beyond to be hospitable and the location couldn’t be beat! It was secluded enough that crowds were minimal or non existent. :)

Stayed in May 2023

The room the pool and staff were good. The Asian Res. was bad. The Mexican restuarant was goog depending on your order. The Italian was good detending on the order. The breakfast was always the best meal of the day. The music was played to loud for my taste.

Stayed in May 2023

Food left lots to desire.

Very clean, great staff, amazing views!

Stayed in May 2023

It was a more limited resort with not as many options. Food quality was mediocre.

Pool was awesome. Kids loved it!

Stayed in March 2023

The quality of food and cocktails could've been better. To get the higher end cocktails, you had to pay extra daily and go to the adult pool area.

Location was fantastic and the hotel staff was wonderful and warm. They were very welcoming!

Stayed in April 2023

no activities. beach

the staff

Stayed in April 2023

room are a bit too old 44yrs old they need to remodel there rooms the showers was leaking water.

everyone here where so nice and great full

Stayed in April 2023

- Italian restaurant was not really good if you have been to an actual Italian restaurant before - zero flexibility in check-in and check-out times

- very friendly and motivated staff - clean and accessible beach/water - clean and comfortable bed

Stayed in April 2023

Price-wise, I think it's a bit expensive for what we get. Food at the buffet is ok at best. There is not much entertainment at the hotel - which was fine for me and my husband but can be a bit boring for people looking for more action. And just a warning for all travellers out there, in very tourist countries (like Mexico), you can never get too comfortable with your belongings. Watch out for the money bills you bring with you. Again, you become vulnerable to bad-intentioned people when you spend the day outside of your room, especially when it comes to an all-inclusive stay.

The location is convenient - close to the airport. The beach wasn't bad, but the Pacifico is definitely not a beach you can swim. Food at the buffet - breakfast and lunch - is ok at best. We enjoyed most the Cevicheria, and both Asian and Italian restaurants - the ones you need to book in advance. The room is comfortable with a very nice view of the ocean. There is not much entertainment at the hotel - which was fine for me and my husband. However, we had an incident that - although promptly handled by Alma, the Guest Service Manager - it's worth mentioning for all travellers out there. ALWAYS take extra precautions with your belongings, cash especially. You are vulnerable to falling prey to bad-intentioned people when you spend the day outside of your room in an all-inclusive hotel.

Stayed in March 2023

I didn’t really like that there weren’t to many options and the drinks weren’t that great, but they weren’t bad.

I liked that the resort seemed pretty classy for the most part and the buffet and restaurants were decent. The pool is nice and big and the swim up bar is kinda kiddied in its own corner which was nice.

Stayed in March 2023

staff could be more friendlier

I loved the pool

Stayed in February 2023