Service was a little slow at some of the restaurants. Not all restaurants are slow but most are on the slower side. We also had a little issue with our towels. We would put our dirty towels on the shower floor, as requested, they would get taken but new towels would not be provided so we were short on towels a few days and had to share.

Food was really good! Typically with All Inclusive's, I expect to be eating average or subpar food but this hotel had great options. My favorite restaurant on the property was the trajinero! Staff was also very kind. Gustavo, working at the Patio restaurant by the pool was the best! He was eager to help my group and always had a great attitude! He was a big part of our trip being so great!

Stayed in March 2024

friendly staff and the hotel was kept very clean

Stayed in March 2024

Hard sell on fractional ownership

Beautiful setting and facilities

Stayed in January 2024

While we were there, there were a LOT of buffets (potentially due to staffing shortages over Christmas and New Year)…while we love a buffet, we don’t want to eat at one every day. So it would have been nice to have more A La Carte availability at the restaurants.

Beautiful location, great pools and views. Great food, very friendly, helpful, accommodating staff, great vibe!

Stayed in January 2024

The rate for each night was very high, considering that the rooms are not updated. The style of the resort is nice, but some things could be updated. Drinks, food and water onsite was very overpriced!

Property was well maintained and clean, and the pools were lovely. There were good facilities for outdoor activities and the gym was good. The staff who we interacted with were amazing. So kind and polite and genuine. The “adults” pool was nice and quiet and the views there are so nice.

Stayed in January 2024

I have to get out one night before Because the pillows were making me allergy. They explained me was because of the wind... yjey refused to use their own transportation to give me a ride to a different hotel. They didn't find a different hotel for me BTW. Tje manager wasn't professional and they justbtold me to talk with booking to have some money back. Every night was imposible for me to sleep because the bas smell of humidity in the pillows. Bad treatment from the receptionist and the manager. For those type in hotels they are usually very professional and they always try to compensate in some way.

The art, the location, the service people and the views. Lovely place to visit

Stayed in September 2023

It all worked. No complaints.

Warm, friendly staff. So many options for pools, places to eat.

Stayed in August 2023

The pools need maintenance; the little tiles are falling off and it’s dangerous since it’s in the roof. The others need less maintenance. But for the same issue.

Everything was almost great

Stayed in July 2023

I did not like the check in process nothing.was explained clearly but buying all inclusive. We didn't understand where and who to.reserve dinner reservations. Didn't know when to call to reserve from.what time to what time? Confused about transportation.from airport and returning. I have never been in cabo so was trying to figure things out quickly. I think.upon.reserving there could have been transportation options told to.use with shuttle, ubrr and taxi.

The facility was very clean and beautiful. So nice no reason to leave while on site you have everything you need.

Stayed in July 2023

The food wasn’t the best, we did the all inclusive and was def worth it, as the food options were overpriced, but not the best. The property is very large, you either have to walk or catch a golf cart.

The views were breath taking. All the staff was extremely helpful and kind, convenient location to down town.

Stayed in July 2023

Only things we didn’t appreciate was 1) no free water in rooms and charged 7 USD for a bottle out of the fridge (note, no information in room about drinks cost so was only a nice ‘surprise’ on check out), scandalous given that other “cheaper hotels” we stayed in across southern Baja always provided clean drinking water. It is penny pinching in the wrong area 2) layout of hotel and heat in June means you rely of golf caddies to move around, considering that it is a necessity I don’t think guests should be obligated to tip every single ride.

1- Perfect location overlooking the ocean, interior decoration tastefully showcasing Mexican colours & style against classical wooden furniture. 2- Adults only pool section had the most stunning view out towards the coastline, incredibly relaxing watching and listening to the waves crashing 4- We ate at the Italian pizza place and appreciated the gorgeous view again. 5 - Staff were friendly and made the stay enjoyable. 6 - Room with ocean view is a must, was the center piece of our stay with balcony overlooking the Pacific with view towards Cabo

Stayed in June 2023

I really liked the breakfast, the location was good.

Stayed in March 2023

my only complaint is the food was bland. No flavor at all, but other than that it was wonderful.

It was kept clean and the flowers were beautiful!

Stayed in April 2023

The food that was not traditional Mexican food. It wasn't bad, but I felt that some had to much salt and some were not cooked through. I just recommend a test run with the staff. I also recommend if for the spa, if you are doing a facial, it should be just facial for the whole time. Not the head.

The place by the pool called Patio was the best food. The service was amazing. I would eat there everyday.

Stayed in March 2023

amenities, staff, whale watching , aesthetic design

Stayed in February 2023

Its a beautiful property with very nice rooms.

Stayed in February 2023

pricey

great location

Stayed in February 2023

Would like to be able to access the sea from the hotel for a swim.

Close location to the airport. Hotel staff very friendly and helpful. Room furniture old but rooms are very spacious. Plenty of of restaurants to chose from and very good. Everything was exceptional would definitely stay there again.

Stayed in January 2023

The rates were high due to the holidays, the floors needed cleaning and food at the New Year’s Eve buffet was not that good.

Nice rooms, great pools and gorgeous views. We really liked the sister property, Vista Encantada, which is newer and adjoining. The rooftop pool and restaurants there are spectacular.

Stayed in January 2023

it was our first time- if we went again we’d probably stay in San Jose rather than in the corridor. you’re in a resort/ behind a gate - we wanted to explore and they prohibit Ubers from picking you up at the lobby so it’s a bit awkward to get in and out of the hotel (there are taxis but that requires cash and is easily twice the price). we made it work (and you can take Ubers back to the hotel no problem).

great pools, some decent food - including an excellent parfait at the juice bar.

Stayed in December 2022

room did not have heater and at nights it got a little cold and with kids it was a little uncomfortable plus one day the water would not get hot so we showered with cold water

plenty of activities to do and nice hacienda style

Stayed in December 2022

my room had insects and decor is outdated

staff and location

Stayed in December 2022

The Bar at the Family pool was closed on a Saturday. The Food was good, not excellent but good. Took forever once ordered at numerous restaurants.

Staff was very accommodating! Cheap to add all inclusive.

Stayed in September 2022

I was tipping at least 20-30% on top of service charges on the receipts, and then learned staff only get half their tips that way, so I felt guilty! Bring lots of cash in smaller bills because it's hard to break larger bills there (the ATM is also insanely expensive to use with their ATM fees, international fees, plus your bank's fees--but at least they disperse US $$$). The RT shuttle into the Marina only runs every 2 hours and I wish it were hourly, but I only went once anyway. Unfortunately I had a really bad experience my last night eating at Trajinera. It stormed (a rarity there) so they closed most restaurants on resort (most are outdoors). I had made reservations at Trajinera--menu looked good. I arrive and they say they switched to buffet--I went in anyway even though I didn't want buffet because of limited other options and it was my last night. Anyway, the staff were clearly scrambling to accommodate this change to a buffet. While the options out would seem tasty (a cheese and meat selection, some hot dishes like rice and seafood, a grill station for steak, desserts), it was so humid and the doors were open and flies were landing on EVERYTHING. I ordered one margarita and ate a few things that went out early like some cheese and a few pieces of shrimp since they were served covered, but I felt so grossed out. I was worried about getting sick, so I decided to leave. The manager, Carlos, offered to give me a "no service fee" for a future order (I was leaving the next morning) or to prepare something separate. I declined, and when I shared more feedback on the food (truly, disgusting) he took about $20 off my $70 bill. So, I still paid $60ish w/tip and left hungry, and bummed out, not eating again until the airport the next day. Also, be aware that they charge $70 to take a shuttle to the airport (yet it's $25 to get picked up from the airport). Ubers are not allowed on property so there's no other option.

Well-kept and absolutely stunning property. Incredible pools and views (don't skip the spa's pool!). I was super satisfied with the pools I had access to, but be aware they won't let you use their Atico rooftop pool (which, I really wanted to and booked my stay partly due to photos of it, so was disappointed I couldn't!) unless you are a "resident" there (so they really shouldn't include photos of it on Booking or be clear it's for residents only). Friendly staff for the most part. Spacious and well-appointed rooms--loved the bathroom and HUGE bed plus patio looking out onto the ocean. Photos I would say are pretty accurate of the property and rooms! Free wifi was great--spotty but worked ok for me. Everything was very clean in my room and at the pools. Yummy room service breakfast options. Great shrimp cocktail at El Patio and amazing tacos at El Eden! I also appreciated that this wasn't a major US chain resort like Marriot etc.--it's independently, family owned. This all said, with SO many resort options in Cabo, I'm not totally sure I'd stay here again due to some of the issues I mention, but I enjoyed a lot about Hacienda Encantada.

Stayed in September 2022