Carretera Transpeninsular kilometro 7.3, 23450 Cabo San Lucas, Mexico
#46 of 67 hotels in Cabo San Lucas
Guests' ChoiceBased on 206 hotel reviews
8.0Cleanliness
8.6
Comfort
8.8
Location
8.6
Facilities
8.7
Staff
8.4
Value for money
7.8
Free WiFi
6.6
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End of dialog contentReviewed: 9 June 2024
Liz
AustraliaThe only thing we didn't appreciate was the property tour they enticed us to go on to recieve additional discounts on tours and things. They said it would be a 90 minute tour (which we could of lived with) but it went for 4 hours! it took our whole morning and left a bit of a sour taste in our mouth with how pushy they were to purchase property. People must say yes all the time but when you say no thank you I need to think about it they really turn sales tactics up. We also didn't like that you can't call ubers into the property to pick you up and then they charge extortionate prices to have their own transport take you to san jose del cabo or the airport. Other than that our stay was lovely and we would come back
We loved everything about our stay here! The facilities were excellent and the restaurant options as part of the all inclusive were awesome, tasty and great value.
Stayed in June 2024
Reviewed: 8 June 2024
Kealanalani
United StatesFood was not tasty. Service was slow. Butler service was not as advertised.
Housekeeping staff and bell staff were excellent
Stayed in June 2024
Reviewed: 1 June 2024
Richard
United StatesThe lack of clarity on the different all-inclusive levels (basic, premium, etc.) was confusing Some items on the menu like full bottles of wine are not included, but the waiters presented us with the wine list at dinner without letting us know. The options should be provided on the website. Also we didn't like how, after check-in, we were detained by a salesman trying to sell us the vacation club. And our drinks seemed watered down.
The setting of the resort by the sea was breath-taking! The grounds were more beautiful than expected. Our room had spectacular views. The service of the staff exceptional. They made us feel very welcome and pampered. Tips were appreciated. The food was delicious ! The spa was amazing also. We will definitely be back!
Stayed in May 2024
Reviewed: 27 March 2024
Ana
United StatesService was a little slow at some of the restaurants. Not all restaurants are slow but most are on the slower side. We also had a little issue with our towels. We would put our dirty towels on the shower floor, as requested, they would get taken but new towels would not be provided so we were short on towels a few days and had to share.
Food was really good! Typically with All Inclusive's, I expect to be eating average or subpar food but this hotel had great options. My favorite restaurant on the property was the trajinero! Staff was also very kind. Gustavo, working at the Patio restaurant by the pool was the best! He was eager to help my group and always had a great attitude! He was a big part of our trip being so great!
Stayed in March 2024
Reviewed: 25 March 2024
Derek
United Kingdomfriendly staff and the hotel was kept very clean
Stayed in March 2024
Reviewed: 28 January 2024
Lori
United StatesHard sell on fractional ownership
Beautiful setting and facilities
Stayed in January 2024
Reviewed: 7 January 2024
Heather
United KingdomWhile we were there, there were a LOT of buffets (potentially due to staffing shortages over Christmas and New Year)…while we love a buffet, we don’t want to eat at one every day. So it would have been nice to have more A La Carte availability at the restaurants.
Beautiful location, great pools and views. Great food, very friendly, helpful, accommodating staff, great vibe!
Stayed in January 2024
Reviewed: 5 January 2024
Julie
United StatesThe rate for each night was very high, considering that the rooms are not updated. The style of the resort is nice, but some things could be updated. Drinks, food and water onsite was very overpriced!
Property was well maintained and clean, and the pools were lovely. There were good facilities for outdoor activities and the gym was good. The staff who we interacted with were amazing. So kind and polite and genuine. The “adults” pool was nice and quiet and the views there are so nice.
Stayed in January 2024
Reviewed: 11 September 2023
Astolfo
United StatesI have to get out one night before Because the pillows were making me allergy. They explained me was because of the wind... yjey refused to use their own transportation to give me a ride to a different hotel. They didn't find a different hotel for me BTW. Tje manager wasn't professional and they justbtold me to talk with booking to have some money back. Every night was imposible for me to sleep because the bas smell of humidity in the pillows. Bad treatment from the receptionist and the manager. For those type in hotels they are usually very professional and they always try to compensate in some way.
The art, the location, the service people and the views. Lovely place to visit
Stayed in September 2023
Reviewed: 29 August 2023
Francine
United StatesIt all worked. No complaints.
Warm, friendly staff. So many options for pools, places to eat.
Stayed in August 2023
Reviewed: 20 July 2023
Ileana
United StatesThe pools need maintenance; the little tiles are falling off and it’s dangerous since it’s in the roof. The others need less maintenance. But for the same issue.
Everything was almost great
Stayed in July 2023
Reviewed: 13 July 2023
Elizabeth
United StatesI did not like the check in process nothing.was explained clearly but buying all inclusive. We didn't understand where and who to.reserve dinner reservations. Didn't know when to call to reserve from.what time to what time? Confused about transportation.from airport and returning. I have never been in cabo so was trying to figure things out quickly. I think.upon.reserving there could have been transportation options told to.use with shuttle, ubrr and taxi.
The facility was very clean and beautiful. So nice no reason to leave while on site you have everything you need.
Stayed in July 2023
Reviewed: 10 July 2023
Ariel
United StatesThe food wasn’t the best, we did the all inclusive and was def worth it, as the food options were overpriced, but not the best. The property is very large, you either have to walk or catch a golf cart.
The views were breath taking. All the staff was extremely helpful and kind, convenient location to down town.
Stayed in July 2023
Reviewed: 4 July 2023
Rachel
AustraliaOnly things we didn’t appreciate was 1) no free water in rooms and charged 7 USD for a bottle out of the fridge (note, no information in room about drinks cost so was only a nice ‘surprise’ on check out), scandalous given that other “cheaper hotels” we stayed in across southern Baja always provided clean drinking water. It is penny pinching in the wrong area 2) layout of hotel and heat in June means you rely of golf caddies to move around, considering that it is a necessity I don’t think guests should be obligated to tip every single ride.
1- Perfect location overlooking the ocean, interior decoration tastefully showcasing Mexican colours & style against classical wooden furniture. 2- Adults only pool section had the most stunning view out towards the coastline, incredibly relaxing watching and listening to the waves crashing 4- We ate at the Italian pizza place and appreciated the gorgeous view again. 5 - Staff were friendly and made the stay enjoyable. 6 - Room with ocean view is a must, was the center piece of our stay with balcony overlooking the Pacific with view towards Cabo
Stayed in June 2023
Reviewed: 2 May 2023
Ana
United StatesI really liked the breakfast, the location was good.
Stayed in March 2023
Reviewed: 27 April 2023
Greenup
United Statesmy only complaint is the food was bland. No flavor at all, but other than that it was wonderful.
It was kept clean and the flowers were beautiful!
Stayed in April 2023
Reviewed: 29 March 2023
Arpene
United StatesThe food that was not traditional Mexican food. It wasn't bad, but I felt that some had to much salt and some were not cooked through. I just recommend a test run with the staff. I also recommend if for the spa, if you are doing a facial, it should be just facial for the whole time. Not the head.
The place by the pool called Patio was the best food. The service was amazing. I would eat there everyday.
Stayed in March 2023
Reviewed: 3 March 2023
Samantha
United Statesamenities, staff, whale watching , aesthetic design
Stayed in February 2023
Reviewed: 28 February 2023
Jacob
CanadaIts a beautiful property with very nice rooms.
Stayed in February 2023
Reviewed: 23 February 2023
Kane
United Statespricey
great location
Stayed in February 2023
Reviewed: 6 January 2023
Briege
United KingdomWould like to be able to access the sea from the hotel for a swim.
Close location to the airport. Hotel staff very friendly and helpful. Room furniture old but rooms are very spacious. Plenty of of restaurants to chose from and very good. Everything was exceptional would definitely stay there again.
Stayed in January 2023
Reviewed: 5 January 2023
David
United StatesThe rates were high due to the holidays, the floors needed cleaning and food at the New Year’s Eve buffet was not that good.
Nice rooms, great pools and gorgeous views. We really liked the sister property, Vista Encantada, which is newer and adjoining. The rooftop pool and restaurants there are spectacular.
Stayed in January 2023
Reviewed: 1 January 2023
Robin
United Statesit was our first time- if we went again we’d probably stay in San Jose rather than in the corridor. you’re in a resort/ behind a gate - we wanted to explore and they prohibit Ubers from picking you up at the lobby so it’s a bit awkward to get in and out of the hotel (there are taxis but that requires cash and is easily twice the price). we made it work (and you can take Ubers back to the hotel no problem).
great pools, some decent food - including an excellent parfait at the juice bar.
Stayed in December 2022
Reviewed: 29 December 2022
Miguel
United Statesroom did not have heater and at nights it got a little cold and with kids it was a little uncomfortable plus one day the water would not get hot so we showered with cold water
plenty of activities to do and nice hacienda style
Stayed in December 2022
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