Heroes de Chapultepec 1702-B, 98160 Zacatecas, Mexico
#9 of 45 hotels in Zacatecas
Guests' ChoiceBased on 99 hotel reviews
9.1Cleanliness
9.4
Comfort
9.4
Location
8.9
Facilities
9.2
Staff
9.2
Value for money
9.0
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 April 2024
Sally
United StatesExcellent. Best nopal ever!!
Stayed in April 2024
Reviewed: 31 March 2024
Virginie
MexicoI liked everything.
Everything was perfect. Very good price, smooth checkin and checkout, clean and confortable rooms, nice breakfast.
Stayed in March 2024
Reviewed: 25 February 2024
Miguel
United KingdomNothing
Modern and clean room. Great shower and good breakfast.
Stayed in January 2024
Reviewed: 18 February 2024
Victoria
United StatesThe street to get into the property was not the best.
The rooms are exceptionally well maintained.
Stayed in February 2024
Reviewed: 16 January 2024
Alexx
MexicoThe bathroom door didnt close right and water kept goin out to the floor.
Everything was nice and comfortable!
Stayed in January 2024
Reviewed: 5 January 2024
Horacio
United StatesBreakfast delicious. And great service and stuff super helpful. Thanks for your great job 👍
Stayed in December 2023
Reviewed: 3 December 2023
Hector
United StatesEverything was great maybe breakfast could be better
Staff was friendly and the room was very clean and modern
Stayed in November 2023
Reviewed: 22 October 2023
Lawrence
United StatesIt’s clean and has security on site , its near Starbucks and Carls Jr. 12 minutes drive to airport.
Stayed in October 2023
Reviewed: 4 September 2023
Rosalba
United StatesDid not take advantage of the breakfast
Stayed in August 2023
Reviewed: 16 July 2023
Palacios
MexicoAtención of
Stayed in July 2023
Reviewed: 10 July 2023
Eduardo
MexicoA little far away from the city center but they compensate it with shuttle service.
Clean and neat, friendly staff and good buffet
Stayed in July 2023
Reviewed: 26 June 2023
Jose
United StatesThere were no facial towels . Also, no transportation available at hand, such as complimentary provided by the hotel to close areas, i.e., Galeria shopping center, etc
Clean and comfortable.
Stayed in June 2023
Reviewed: 14 June 2023
Carlos
United Statesnice
nice
Stayed in June 2023
Reviewed: 21 May 2023
Limon
United StatesThe staff was extremely friendly, we were leaving before breakfast time and they prepared a box lunch to go, that make my experience 100% better
Stayed in May 2023
Reviewed: 28 March 2023
Edson
United StatesI won’t be able to take breakfast
Stayed in March 2023
Reviewed: 22 January 2023
Pablo
Mexico----
Facility. Quite area.
Stayed in January 2023
Reviewed: 6 October 2022
Alejandrina
United StatesThe burgers are awesome
Stayed in October 2022
Reviewed: 3 July 2022
Virginia
MexicoIf it is raining when you get there drop your family off at the front entrance because the parking lot gets flooded and your feet get soaked.
Very nice hotel and breakfast for the price!
Stayed in July 2022
Reviewed: 20 June 2022
Yolanda
United Statesthe location
really clean
Stayed in June 2022
Reviewed: 31 May 2022
Vitor
Netherlandsconfortable
Stayed in March 2022
Reviewed: 25 May 2022
Haewon
South KoreaWater leaks out when you turn on the shower
it is very clean
Stayed in May 2022
Reviewed: 15 May 2022
Juanita
United Statesthe shower door allowed water to leak
clean
Stayed in May 2022
Reviewed: 14 May 2022
Luis
CanadaFood. Ordered dinner; wings were not cooked and served half raw. Got main plates before appetizers. Reviews about breakfast are not accurate. it is not as good as others mentioned, buffet is limited, cold, and stale.
Clean property and friendly professional staff.
Stayed in May 2022
Reviewed: 23 February 2022
Patricia
United StatesA couple of ur waiters were very rude.
The room was kinda small for that period of time. No microwave. And really would of enjoyed a different scenery Nothing major..
Stayed in February 2022
Wertach, Germany
Gold Coast, Australia
Ho Chi Minh City, Vietnam
Montréal, Canada
Riyadh, Saudi Arabia
Saint Stephen, Canada
Barreirinhas, Brazil
Budapest, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content