Av. López Cotilla No. 2077, Col. Arcos Vallarta, 44130 Guadalajara, Mexico
#48 of 258 hotels in Guadalajara
Guests' ChoiceBased on 283 hotel reviews
8.9Cleanliness
9.0
Comfort
9.0
Location
9.4
Facilities
8.8
Staff
9.1
Value for money
8.8
Free WiFi
8.3
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End of dialog contentReviewed: 31 March 2024
Eugen
CroatiaThere are several deficiencies like the fixed shower head that does not allow a user to properly wash her/his body and a there was also a very unpleasant smell in the bathroom. It would be better that there is no such a dated rug in the room. In the end, the room windows could not be opened making the entire situation not so pleasant.
Hotel has modern appearance, it has spacious reception area as well as the rooms. Beds are comfortable and allow for good night rest. Breakfast is good. Location of the hotel is one of its best bonuses and makes it appealing to both tourists and those arriving for business reasons.
Stayed in February 2024
Reviewed: 18 March 2024
Moises
MexicoNot aplicable
Location
Stayed in February 2024
Reviewed: 29 February 2024
Aldo
Mexicostaff didn't leave us clean towels
location and bed
Stayed in February 2024
Reviewed: 20 February 2024
Alfredo
United StatesNot being charged extra for my daughter.
Location was great. Walking distance to lots of restaurants and a quick drive to El Centro.
Stayed in February 2024
Reviewed: 22 January 2024
Torres
United StatesThe only thing I dislike was the shower, you can tell they hardly clean the shower. There was a lot blackmold on the walls.
comfortable place, close to everything.
Stayed in January 2024
Reviewed: 12 January 2024
Lizet
MexicoOld toilet
Location
Stayed in December 2023
Reviewed: 29 December 2023
Ximena
Mexicoeverything ! especially design
Stayed in December 2023
Reviewed: 4 December 2023
Carlos
Mexicoexcept the restaurant bathroom was not clean, no toilet paper and no soap to wash your hands
everything ok
Stayed in December 2023
Reviewed: 24 November 2023
Abigail
United StatesThe lobby restrooms were not kept and they did not have washcloths.
Krystal Urban Guadalajara hotel is located in a safe and central location. Conveniently located across the street from a mall, pharmacy, and so much more. The hotel is professional, clean, and the staff are friendly. I recommend this hotel.
Stayed in November 2023
Reviewed: 23 November 2023
Nicole
United StatesWe ordered ice every day and never received it once during the entire stay. The floors inside the room need to be cleaned better daily.
Balcony view exceeded our expectations. The 24 hour room service was delicious.
Stayed in November 2023
Reviewed: 15 November 2023
Ezekiel
MexicoWasn't able to extend my stay because the hotel was overbooked.
Had a room on the 11th floor, with excellent conditions. 24hr room service is quite innovative and exceeded expectation. Undoubtedly one of the best I've seen in a while. Staff, Hotel personnel are quite attentive and very helpful. I'll be staying here frequently.
Stayed in November 2023
Reviewed: 12 November 2023
Richard
United StatesNothing to improve really. Would have been nice to have a business center maybe.
Great room, location, and helpful staff. The bed was comfortable and the hotel was very clean. Exceeded my expectations and would definitely stay here again.
Stayed in November 2023
Reviewed: 28 October 2023
Ruman
United KingdomBathroom could have been cleaner but still high quality
Location , staff , size of room, TV
Stayed in October 2023
Reviewed: 13 October 2023
Beatriz
United StatesExcellent location
Stayed in October 2023
Reviewed: 1 September 2023
Jorge
United Statesviews
Stayed in August 2023
Reviewed: 16 August 2023
Ken
MexicoThe toilet in the bathroom did not work well. And it seemed to be difficult to fix.
The location was great for our needs. Very clean. Helpful staff.
Stayed in July 2023
Reviewed: 13 August 2023
Cortes
United StatesEverything was amazing !!!
Was amazing!!!
Stayed in August 2023
Reviewed: 4 August 2023
Gloria
United StatesYou need to change the bathroom towels. Are very old and not soft. Also, change the shampoo and hair conditioner. Are very basic but not very good. In regards to the food, change the food is not tasty at all. The tacos that we ordered from the 24 hours service were June. The meat was like hard plastic with not flavor and not tender. The burger was not well done. In regards to the breakfast, was not tasty, limited and expensive for what we got.
Service and room excelent.
Stayed in July 2023
Reviewed: 30 July 2023
Rosario
United StatesHonestly, wish better view from my room, basically more light getting in….
Very nice, easy to walk around, love the area.
Stayed in July 2023
Reviewed: 27 July 2023
Silvia
United StatesEverything was good in my opinion. Location, Clean and comfortable bed, good price for the room and the breakfast is good too.
Stayed in July 2023
Reviewed: 14 July 2023
Claudia
MexicoThe cleanness and confort
Stayed in July 2023
Reviewed: 22 June 2023
Omar
United StatesThe rooms smelled upon arrival but the smell seemed to have gone away. Also, one of the coffee makers was dirty.
Centrally located and a short ride to main attractions in downtown. Also pleasantly surprised that the breakfast was included. Good too
Stayed in June 2023
Reviewed: 9 June 2023
Jimenez
United StatesCan't say anything bad about this place.
The staff was so kind and willing to help by going above and beyond. This place is definitely on the nicer side with plenty of amenities and great location close to food and things to do.
Stayed in June 2023
Reviewed: 19 March 2023
Jose
United StatesRoom was basic and small with no view whatsoever.
Clean room and good hotel location in walking distance to various restaurants.
Stayed in January 2023
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