The service in the restaurant was slow. The food arrived late and only lukewarm. Only one waiter was doing his best.

The coffee and juice were good, also the ambiance.

Stayed in July 2023

beautiful historic property. helpful staff

Stayed in April 2023

For this type of hotel, certain amenities could be improved. Unlike the other hotels we stayed at in Mexico, there was not daily water provided for drinking. Our final day we received water. The lighting in the room needs to be improved, several bulbs were out or missing. The bath linens were inconsistent... some days no hand towels. Some days no bath mats. Breakfast was cold and uninteresting enough that we actually ate out our final day. This stuff isn't a big deal for me as a traveler, but clearly this was a very high-end hotel and they should be doing a better job.

This is an incredibly beautiful hotel located in a great place for exploring the city by foot. It is very private and feels very safe as they have a large staff on hand at all times.

Stayed in February 2023

Its dark and the beds were hard. I expected it to be an old hotel - but it was well done.

It felt like stepping into a time-warp / felt like I was in the 1800’s. Very cool. Spent one night there - that was just about enough though. It was elegant.

Stayed in November 2022

No running water in the room. Had to call receptionist to get it going. No hot water next morning. Had to leave without a shower. No TV service. Had to call receptionist twice for someone to finally show up at our door to fix it one hour later. Restaurant smelled intensely of fresh paint. Had to leave to have breakfast somewhere else.

Very spacious room and bathroom. Impeccable cleanliness. Furnishing victorian style very nice and elegant.

Stayed in December 2023

Communication with the staff wasn't great. I found it uncomfortable to be asked each time we arrived to the hotel of we were there to eat. The entrance to the restaurants is the same as the entrance to the hotel and it takes about 3 people to ask you why you are there before you can go in.

The hotel is in a very good location. The room was very quiet for the location.

Stayed in November 2023

Bed extremely hard. Staff nice but stand offish Definitely does not have the vibe of the last time. I stayed there many years ago. Overpriced Is overprised

Second morning, no hot water. bed extremely hard staff nice but stand offish Housekeepers extremely nice and wonderful.

Stayed in October 2023

It didn’t have electricity. They moved us down the street to a run down dirty hotel.

It was historic and charming

Stayed in September 2023

The service is deplorable. I had friends staying in the hotel as well as myself and asked the staff to deliver a gift baaket and a bottle of champagne. They misplaced the champagne and brought a bottle of cheap sparkling wine. Eventually it was found and delivered....with wine glasses despite the request for champagne flutes. When I checked in to the honeymoon suite with my partner for my birthday, they overcharged us by 2000 pesos only to tell us an hour later that they mistakenly charged the room to another credit card. Then when we arrived in the room, the outside hot tub was filled with dirt and leaves. They hadn't checked the room before our arrival. I just think when you're paying close for 400 USD a night for a room it should be ready. On top of everything else they told us they were holding an event with a live band that night which would go until 3 am. No forewarning. The whole thing just sucked for the price you pay for the rooms.

It's a very beautiful building and very historic. When you're there, You feel like you're stepping back in time. In terms of the property there's not much like it in north America.

Stayed in August 2023

It’s too old

Stayed in July 2023

We enjoyed the stay as always!

Stayed in July 2023

I didn’t find anything wrong with this hotel.

This is a beautiful colonial style hotel, nicely decorated with careful detail. Our room was very spacious, so was the bathroom. The breakfast, included with our stay, was delicious. The added bonus was a pianist who serenaded everyone while having breakfast. I recommend this place.

Stayed in June 2023

90s disco music during breakfast did not match the setting.

the architecture of this historic home.

Stayed in May 2023

The property was physically beautiful, everything else fell well short of expectations

The room we paid for was not available for us. we received no satisfaction until the GM got involved. the room we received was an up charge and the bed was so uncomfortable we left after one night I stead of our scheduled 3 days. The staff was helpful and tried to accommodate us but in the end nothing received was close to what we expected and paid for

Stayed in April 2023

I can't think of a thing.

This hotel was a total delight. The property is historical and beautiful. The staff are incredible. They went above and beyond - picking us up from and taking us back to the airport, arranging for my husband's pants to be pressed the day we were attending a wedding. The breakfast is very good, with pastries, fresh fruit and eggs of your choice, all included with your room. The location is in the heart of the historic district and easy to walk everywhere. We will definitely go back. And while not the most important element, our shower had the best water pressure that we have ever had in a hotel!

Stayed in April 2023

nothing to write

excellent customer service, very good location, history all around, enjoyed it we are coming back

Stayed in February 2023

Truly no flaws.

This was a one-of-a-kind experience to stay in a fully restored colonial mansion. Beautiful arabesque details, medieval tapestries, elegant old-world detailing and charm--this let me live a dreamy fairytale fantasy without sacrificing modern comfort. The location was in the middle of the historic center, so accessing the museums, historic tours, and colonial boulevards was a short walk away.

Stayed in February 2023

WIFI wasn't always the best connection, but certainly not horrible.

Absolutely gorgeous, historic hotel in Queretaro. We splurged on the Presidential suite to celebrate our 25 years together and it was really a beautiful room. Tasty breakfast included. Ricardo, a wonderful pianist played during the meal. Truly a one of a kind place.

Stayed in February 2023

no hot water

Stayed in January 2023

excellent service and location

Stayed in December 2022

Nothing.

The history and arquitecture.

Stayed in October 2022

There are no comments available for this review

Stayed in July 2023

There are no comments available for this review

Stayed in February 2023

There are no comments available for this review

Stayed in January 2023