Cozumel Manzana 81, Lote 1, 77710 Playa del Carmen, Mexico
#131 of 235 hotels in Playa del Carmen
Guests' ChoiceBased on 119 hotel reviews
8.0Cleanliness
8.6
Comfort
8.7
Location
9.1
Facilities
8.3
Staff
7.8
Value for money
8.4
Free WiFi
8.3
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End of dialog contentReviewed: 1 April 2024
Mette
DenmarkThe pool cleaning was missing No table at The balcony To much noise all over An idea: dont allow mini speakers in The pool Area, at one time there were 5 small parties with different Music.
The bed and bathroom The pool The surounding
Stayed in March 2024
Reviewed: 21 December 2023
Daniela
United StatesThe AC was noisy The bathroom sink was somewhat moldy They requested pictures of our passports for check- in
The bed was very comfortable The common areas were well maintained
Stayed in December 2023
Reviewed: 16 October 2023
Jelena
United StatesBuilding staff is independently contracted by the agency we rented the apartment from. The person you communicate with is not the person in the building. Everything takes 50,000 phone calls. Even if you ask for an early check it will likely not happen as the cleaning crew and renting crew do not communicate. My advice is to change into beach gear leave suitcases with the front desk, and rent chairs at the beach club. The safe in the apartment was broken, and the agent was slow to respond for days to the point I had to make sure someone showed up before we left to free our passports and the cash. The communication is close to 0. Everyone constantly expects a tip so bring a lot of change in pesos or dollars. Elevators in the building are so bizarre it takes a while to get to the front entrance (if they work). The main pool food is not great. Reef28 is behind the building, and they start playing loud music at their rooftop pool and bar from noon to 10 p.m., so get used to the loud music. Have cash, either the exchange rate is horrible or they just don't take cards if you leave the apartment. 7-11 across the street is well stocked.
The apartment is beautiful, it is clean, centrally located, and well-equipped. The beach is close and beautiful. The private pool and balcony are a gem in the off-season. Fifth Avenue is close, and so are the taxis for the daily excursions.
Stayed in October 2023
Reviewed: 20 June 2023
Amanda
United StatesThe apartment is lacking upkeep. This could be a really nice rental, but nobody is upkeeping the property. There are broken loungers and flower pots in the pool area, wood needing to be replaced, water stains on the ceiling, as well as unfinished patches in the ceiling. Also, the sliding doors to the balconies don't lock and mosquitoes were able to get in through cracks. We all got ate up.
I loved the decor of the apartment.
Stayed in June 2023
Reviewed: 19 June 2023
Chris
United Kingdomslightly shabby sofa. we arrived early and were allowed to use the pool which was great, but room couldn’t be accessed early at all which was slightly disappointing.
it’s location is fantastic. sea views, close to 5th, easy access to public beach. the pool and pool bar were great. the apartment itself was very comfortable even if the sofa was a bit damaged. daily service and bottled water were a plus.
Stayed in June 2023
Reviewed: 12 June 2023
Francisco
United Statespoor draining bath tubs and not all door locks functioning so safety was an issue.
very nice
Stayed in June 2023
Reviewed: 8 June 2023
Richard
United Statescondo had everything. the upstairs patio cushions should be replaced.
we’ll kept property. almost beachfront n very close to 5th Ave
Stayed in June 2023
Reviewed: 4 May 2023
Avraham
CanadaThe service at the reception was the worst. Everything else was excellent
The rooms and location of the hotel. Just very excellent.
Stayed in May 2023
Reviewed: 3 April 2023
Julie
AustraliaThe front desk chap at check-in was rude and unhelpful. The front desk also did not service the booking.com accommodation..you had to phone a number if you needed to get in touch.
Great location.. close to 5th Avenue without the noise and very close to the beach. Good size 2 bedroom sub penthouse apartments.
Stayed in April 2023
Reviewed: 19 March 2023
Ramennoodles
United StatesOne slight thing wrong. The sliding glass doors to the balcony won't lock. I plan to stay again and again and again. Please fix the locks. It probably was some drunk guest that broke it recently.
I love it. It's ultra lux in a convenient location.
Stayed in March 2023
Reviewed: 27 February 2023
Josee
Canadathe grounds were beautiful and the hotel was very clean and well maintained. Rooms were spacious and well appointed. Ours was above a bar but the music lcose down at 8 or 9 pm
Stayed in February 2023
Reviewed: 20 February 2023
Eldar
IsraelThe hot tub isn't hot. We expected a place like this to invest more.
The condos are very close to the beach. Close to the 5th street.
Stayed in February 2023
Reviewed: 1 February 2023
Ben
Australiaa little dated. roof leaked when raining.
great rooftop penthouse pool. the property is a little dated but works are going on to renew it. the penthouse pool room is worth the stay. great location so close to 5th Avenue.
Stayed in January 2023
Reviewed: 7 January 2023
Peter
Switzerlandcheckin process, very noisy due to bars close by
amazing apartement, good standards at a top location near to beach and shopping street
Stayed in December 2022
Reviewed: 3 January 2023
Giada
ItalyThe room was not cleaned up properly, and we found a huge (not kidding) living beatle in one of the sleeping rooms, and a dead one in the other. Common problem in Mexico, but we were supposed to get a room which had been cleaned up. From 5pm to the next morning no reception available (it's located in another hotel), only the staff at the entrance is there but only for surveillance. I was asked for a copy of our travel documents and credit card (for the deposit) in advance, in order to speed up the check in process. I sent a copy of the documents, but not of the credit card, since I was not OK in giving these details per message. Staff accepted.
Our apartment was HUGE and amazing! Living room, kitchen, two sleeping rooms each one with a bathroom and a fantastic roof terrace with private pool. Just incredible. The condo is located just next to Mamita's Beach, next to 5th Ave but outside the noise and the chaos. Perfect location. It also has a private parking. Perfect for a group of friends or family! There is also a common rooftop pool with a bar. Staff is friendly and welcoming.
Stayed in December 2022
Reviewed: 11 December 2022
Daniel
Mexicothe door lock is not working properly so it makes it feel unsafe.
The apartment was great! very comfortable, the details, lights, bathroom area and even terrace. Very easy and smooth check in and out, friendly and helpful staff… wish we would have stayed here longer.
Stayed in December 2022
Reviewed: 30 September 2022
Laura
United StatesI could not use the crib since it was too loe to lay my baby
The room, pool and location were excellent!
Stayed in September 2022
Reviewed: 27 March 2022
Daniel
CanadaThere was a sink in 1 of the bathrooms leaking. But they fixed it the next day!
Really good condo. 2 great sized rooms. Kitchen. Rooftop is great. Pool is awesome.
Stayed in March 2022
Reviewed: 18 March 2022
Bryan
United StatesWater ran out two days in a row. The check in experience was horrible. One of the worst check in experiences I’ve ever had. Safety concern as a railing was missing on the third-floor balcony. elevator broke one day. toilet was broken (ran 24 hours straight).
The location was excellent. The pool was excellent. The room was very nice.
Stayed in March 2022
Reviewed: 11 March 2022
Tracey
United StatesThe beach has eroded away, what is left is ran by beach clubs$$$. The balcony guardrail was falling off..
The location of Aldea Thai was great very central ..near 5th Ave. Pool was good, not much beach area. Bed was comfy, room was large.
Stayed in February 2022
Reviewed: 11 March 2022
Tracey
United StatesBeach area you had to use beach club chairs, was very crowded. Balcony was unsafe, the wooden gaurdrail was falling off
Pool was nice and quiet. Location was great.
Stayed in February 2022
Reviewed: 5 March 2022
Montse
MexicoAt the moment of the check in you need to call a mexican number something that is dumb bc most of the people are foreigners. Also bc of "contingency" you can't have visitors when everyone at the building doesn't use masks. There is an annoying central AC that makes noises all night long. Also I rented the apartment that fits 6 people but since we were only 2 they only charge me for 2 people and can't have more people!
The location was on point! We loved that!!! Also the facilities where amazing!! You have your own private pool
Stayed in March 2022
Reviewed: 14 February 2022
Kevin
United StatesSo much construction. Water leaking through roof. Every inch of the property was slippery. The worst check in experience.
The perfect location to be by the beach. Clean room.
Stayed in February 2022
Reviewed: 18 January 2022
Zulema
United Statesthe property manager did not have the room ready. she said that we needed to have called her before so she could register us.
the facility was unreal! it was beautiful, right on the beach!
Stayed in January 2022
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