Servers shamed us for ordering too much food

Great fruit

Stayed in May 2024

They didn't have water available (even for purchase) after midnight. The front desk person was very rude about this. I feel this is absolutely insane in a country where we aren't able to drink the tap water. The cleaning staff did not leave waters that day in our room either. Additionally, they locked us out of the room our last day because of a "miscommunication" with booking.com about the extra night we added. Luckily, I had the confirmation but they never apologized for the inconvenience and were ready to kick us out. Mind you, this was something I showed when I checked in and they told me 3 nights instead of 4 so we thought it was handled.

Nice, updated rooms. Cleaning staff did good job. Loved the pool options and great beach location.

Stayed in April 2024

Taxi to local town, so prices are inflated dinner starting at 50$ main course only

The hotel is on the beach

Stayed in November 2023

They don’t except US currency cash payment.

Service is on point here.

Stayed in October 2023

Far away from things.

The property was clean and the staff was wonderful.

Stayed in August 2023

I didn't like the 2k incidental fee being placed on hold upon check-in. That is the highest fee I have ever encountered. I am financially secure, so I could afford that, but how many people can? The accommodations and the food seemed very expensive to me. Lastly, in Starbucks I was served a yogurt with nuts, although I specifically disclosed to the cashier I could not have nuts due to a severe allergy. A sign should be placed on the counter regarding items that contain nuts.

The resort was beautiful and the staff members were very kind. Carlos at the bellstand was very helpful and knowledgeable. I loved the spa and the photography studio services. Both were extremely professional!

Stayed in July 2023

The staff, the sea is swimmable which is super hard to find here in the area. The room was good.

Stayed in July 2023

The pools are fantastic. Everybody has accessibility from their lounge chairs. The waterfall edge is great for whale watching. plenty of beach chairs if you prefer the beach. There’s a bar at the beach is well with swings as chairs. The gardens are nice. we ate at all restaurants the food and presentation was wonderful. There’s a small store on site that has delicious gelato, as well as Starbucks coffee menu and delicious croissants! also, beer, liquor, pop, souvenirs, snacks, etc. Tried out the spa for a massage which was fantastic. They also have a steam room, so bring your bathing suit with you. as for the room, the majority have a fantastic view, whether partial or full view of the ocean, and the bathrooms are quite large.

Stayed in February 2023

The property, view, room, beach and pool was fantastic. Food and stay was extremely expensive (over double what we spend in cancun area). We ended up buying all inclusive package for the minimum of three days so that we did not have to think about how expensive each drink and meal was. Tax was 32%. All inclusive was an additional $360 per day per couple.

Stayed in February 2023

isolated from town and other local businesses.

the extensive pools and location to a swimmable beach.

Stayed in November 2022

we think adding ceiling fans would help with comfort in the open areas.

A beautiful Resort, fabulous professional and friendly service and delicious restaurants

Stayed in September 2022

Everything was amazing. Not one complaint!

The staff, service level, food, amenities and cleanliness were absolutely incredible. The Hilton exceeded our expectations, we will absolutely be returning!!

Stayed in September 2022

everything was amazing. I loved the infinity pools.

Stayed in August 2022

loved everything

location on the ocean

Stayed in August 2022

Chicken sushi was very salty. The sea bass tacos were tough. All other food was excellent.😃😃😃😃😃

The pool

Stayed in August 2022

The lack of communication with guests about events going on at the hotel during our stay. There was a huge wedding that rented out portions of the hotel so we could not access certain pools, bars and areas. No one let us know this was taking place at check-in. This impacted our stay. Also beware, even though I called to be sure that all one bedrooms had views of the ocean, ours was almost completely blocked by palm trees. The staff was great and moved us to a room, unfortunately all that was available was on the second floor (less privacy) a few nights later. It was not the same view we have had in the past. I suggest calling ahead of time to ensure your exact room has an ocean view.

I always love the open outdoor areas with the three infinity pools. I have never found a hotel/resort that offers me as much. The staff is always amazing!

Stayed in August 2022

There was poor communication about events.

The view from the room was fantastic. the newly remodeled room was fresh and stylish.

Stayed in August 2022

It wasn't always clear what restaurants were open on what days. No where to refill water bottles.

The hotel is wonderful.

Stayed in August 2022

property was exceptional! great location and amazing staff!

Stayed in July 2022

everything was good

exceptional property

Stayed in July 2022

Price

Stayed in July 2022

nothing

clean, staff very friendly, great food!

Stayed in July 2022

Food was a bit pricey and not too many options.

Loved this resort! Beautiful grounds with several pools and was never too crowded. Amazing views too!

Stayed in July 2022

little far out from stores & centre but easy to pick up a Uber at all times.

everything from check in to check out, plenty of outdoor pools to choose from with sun chairs available to book if needed, Starbucks on site & rooms cleaned daily, amazing staff & facilities!

Stayed in July 2022