Too many stairs to get to the 5th floor, elevator wasn't working, The background of the building, fountain and pool and plants was not like in the pictures as advertised. Maybe because it was low season?

The price was fair, room was clean, spacious. Staff was friendly and helpful. It is centrally located to many historical sites, CAFFE, FOOD STALLS AND market.

Stayed in March 2024

Some of the facilities weren't there or did not work (e.g. TV, mosquito net/somewhere to hang mosquito nets, fridge). Booked a massage but they didn't come, and nobody told us until we went to check.

Beautiful pool

Stayed in January 2024

The wifi was really choppy; the breakfast wasn't worth the price

Great location; beautiful common area and garden; spacious and quiet room; comfortable bed

Stayed in February 2024

Pool and reception staff.

Location was perfect and cleaning people were on top of their job.

Stayed in February 2024

The hotel contacted me 5 days before arriving, saying they needed 50% of the payment. The only way I could send it was via an international wire that cost me $50 to send. That is ridiculous. How is it possible that I couldn't know this month's in advance.? I had to drop everything, take time off work, and send the money. Take this into account when looking at the price of the hotel.

We were a group of 21. The staff was exceptional. The location was amazing, right on the street that leads to the central plaza. The location was clean. The hotel let us use the common areas to eat as a family.

Stayed in December 2023

The laberynth stairways and hallways, no elevator which is cheap and tacky for two days I was there should have been taken care of asap. They are concentrated in revenue and not in customer service and satisfaction.

It’s a renovated old house with a new addition, that is not wonderful but is decent. The pool and garden in the back make up for the bad design in terms of function. Rooms are clean and nicely furnished although the mattress is very firm and pillows too thick and not on the soft side, I asked for another type of pillow and was informed that they had no other option. The elevator didn’t work and I suspect this has been going on for a while as the sign seemed dirty and dusty, they should definitely give a discount when the elevator doesn’t work. My wife has sciatica and my in laws in their seventies had a rough time walking up and down the stairs. The bathroom is very functional and clean and water pressure great, but sometimes the hot water is wonderful and sometimes it goes away. Location is a great thing, but if they bothered to fix the issues it would be almost great. Seems like they own many hotels under the name Kavia and are more interested in profit than quality and service.

Stayed in December 2023

Window faced cement wall. A little claustrophobic. Elevator not working. We arrived at 2:30 pm along with other people and had to sit and wait until 3 for check in. Most hotels accommodate slightly early arrivals if possible. Parking a little chaotic. Had to go to another hotel to get parking unlocked. Not advised at desk.

Location is the best

Stayed in November 2023

Doors were difficult to open, toilet didn’t flush well, toilet downstairs was blocked, no towel for use by the pool, lift out of order, no one helped to carry suitcase up 4 floors, car park information wasn’t clear

Quiet, great location

Stayed in November 2023

It looks like the room hadn’t been remolded in a couple of years. There were a couple things in the room that could have been updated. Also there was what seemed to be a night club close by, the music didn’t stop until 3 am, I’m not sure if this is an everyday thing, we had a weekend stay at the hotel.

My family loved the location of the hotel, it was a short walk to everything we wanted to do in the city.

Stayed in September 2023

Buena ubicación

Stayed in August 2023

the pool was quite dirty, entering at night is very dangerous where you have to insert your key in the back of the flat to get light and electricity (terrible and dangerous idea) but overall no other complaints about the flat

the way everything is taken care of, friendly staff and importantly clean rooms

Stayed in May 2023

Pillows could have been better.

Staff was very attentive.

Stayed in April 2023

When it rained, water came in under the door. Floor was very wet. Convenience items were not stocked properly. Only one cup for coffee, no glasses, stir sticks, coffee mate

Location couldn’t be better. Nice big room and bathroom! Good amount of towels. Very clean!

Stayed in March 2023

all good

centrally located, clean, confortable, good value

Stayed in March 2023

furniture in room was damaged breakfast was not worth the money

great location, friendly staff , price point

Stayed in February 2023

The window in my shower looked into the hallway for the other rooms on my floor

Location, location, price :) Excellent coffee shop and right on Parque de Santa Lucia

Stayed in February 2023

Location

Stayed in January 2023

A bit noisy in the early morning.

The location and the stuff was amazing.

Stayed in February 2023

Great bed and location.

Stayed in February 2023

The front desk clerks were friendly and informative, especially Emilio the location is very close to many parks and restaurants great value

Stayed in January 2023

The Pool area is not that beautiful but we didn't really use it. The water pressure in the shower was little and only sometimes warm.

Perfectly located. We extended our stay which was easy to manage with the hotel (3 nights in total). We heard the bar around the corner Just once and only until 9 or 10 pm. Yes, you can hear everything on the hallway but there was almost nobody so we slept really Well.

Stayed in January 2023

The hot water didn't work, and they never fixed the problem.

The hotel it's very nice and the location it's great

Stayed in December 2022

The hotel did not have hot or warm water, I took cold showers. I did not like taking cold showers.

I loved that this hotel was central to everything and easy to access, walking distance from restaurants, plaza, and shopping center.

Stayed in August 2022

the parking lot is far

location is good

Stayed in September 2022