Calle Hermenegildo Galeana, 29. Colonia Centro, 62000 Cuernavaca, Mexico
#24 of 70 hotels in Cuernavaca
Guests' ChoiceBased on 59 hotel reviews
8.6Cleanliness
9.1
Comfort
8.8
Location
8.8
Facilities
8.7
Staff
9.0
Value for money
8.3
Free WiFi
7.8
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Showing 1 – 25
Reviewed: 9 June 2024
Minerva
United StatesReceptionist in the AM Was rude and had bat actitud. I requested BOOKING to check in early 6am and the approved it We show up and receptionist didn’t let us in, she said she didn’t know about our early check in and let us wait outside the property in the middle of dark and empty streets. Finally she opened the door and was rude, being so clear that we have to pay xtra money for early check in. Of course I know I have to pay xtra but her actitud was very unprofessional.
Clean Comfortable Air conditioning Pool Location to center
Stayed in June 2024
Reviewed: 12 May 2024
Lara
MexicoThe breakfast have little options, mostly mexican, and the people in the restaurant were not so kind
Location is good, the staff from the front desk is super kind, and the place really nice.
Stayed in May 2024
Reviewed: 5 May 2024
Cesar
FranceRestaurant hours too strict
Stayed in April 2024
Reviewed: 18 March 2024
Piet
NetherlandsI didsn't loke the breakfast very much. It was not very bad, but there was not much choice, not quite 'buffet style'. And they didn't have black tea English breakfast tea). The only hot drinks they had for breakfast were coffee and manzanilla tea and I don't like both!
The location of the hotel was really perfect! A couple of minutes walking from the bus station (Pulman de Morelos Centro) and a couple of minutes more to the Zocalo. The hotel also has a kind of historic feel. Staff is friendly. And although I had a room on the frontside of the hotel, on a street with lots of traffic, I did sleep very well, because the is much less traffic at night (it starts again at 6 ot 7 AM).
Stayed in March 2024
Reviewed: 13 March 2024
Guadalupe
Mexicothey gave us only two breakfast and we were three persons.
we liked the location and the room size; the grounds are very nice too. we loved it. highly recommend it.
Stayed in March 2024
Reviewed: 27 February 2024
Gustavo
United StatesStreet facing rooms are VERY noisy. It's an old building, the windows don't seal the noise at all. It's like you are out on the street with the people and traffic going by. Parking is limited and a bit tight. OK for smaller cars.
Excellent location downtown, allows easy walking to many attractions and restaurants. Good on-site restaurant. Excellent staff. Beautifully restored colonial building.
Stayed in February 2024
Reviewed: 9 February 2024
Susan
CanadaNeed deck lounge chairs for pool, cappuccino in cafe was NOT a cappuccino
Awesome location, beautiful gardens, lovely cafe
Stayed in February 2024
Reviewed: 23 January 2024
Martin
CanadaAll was excellent .
Great confortable bed and clean room The staff is helpful and professional .
Stayed in January 2024
Reviewed: 8 January 2024
Karen
United Statesall was good….would definitely stay there again
Location, staff, beautiful grounds
Stayed in January 2024
Reviewed: 25 December 2023
Vladimir
SpainSurprised that there was 26% surcharge although the fine print of Booking said so
Very clean. Staff friendly. Great breakfast. Well decorated.
Stayed in December 2023
Reviewed: 19 December 2023
Cathy
United StatesThe bed was a bit hard.
Very tradicional. Pretty garden restaurant.
Stayed in December 2023
Reviewed: 19 December 2023
Ashton
United StatesNothing
The balcony room was beautiful and spacious! I loved the restaurant
Stayed in December 2023
Reviewed: 18 December 2023
Tammy
United StatesIt was clean, beautiful and comfortable
Stayed in December 2023
Reviewed: 28 November 2023
Michael
United StatesIt was no fault of the hotel but the municipality happened to be doing some night work on the street while I was there. It got a little noisy, but the room was so comfortable, I still got great sleep.
The staff was great. Alfredo was very friendly and always available to help with any questions I had..
Stayed in November 2023
Reviewed: 24 November 2023
Johan
NetherlandsNo cups in the room, maybe a refrigerator would have been nice
Nice place, nice staff, terrific AC, beautiful pool
Stayed in November 2023
Reviewed: 5 November 2023
Fidel
United StatesIt was my first time booking at this hotel near el zocalo and i loved .
Location, staff , breakfast . Everything .
Stayed in November 2023
Reviewed: 19 October 2023
Chris
United StatesBusy parking lot
Beautiful grounds, good breakfast, excellent staff. They gave us a very early check in.
Stayed in October 2023
Reviewed: 5 October 2023
Raul
United StatesThe American breakfast was very skimpy. The orange juice tasted watery.
Very clean, very comfortable bed. Beautiful building and setting.
Stayed in October 2023
Reviewed: 24 September 2023
Carlos
MexicoThe entire hotel was beautiful this place gives off resort vibes with the next door restaurant being 1 for away it offers great food, comfort and its very instagramable
Stayed in September 2023
Reviewed: 6 May 2023
Thomas
MexicoBeautiful hotel with a nice courtyard. Had the feel of a resort.
Stayed in April 2023
Reviewed: 27 March 2023
Steven
United StatesThe room was clean and the A/C was a remote control mini-split, which always gave a comfortable temperature. The most remarkable thing about this hotel is the feeling you get in this property, it is breathtaking, you will love staying here. The included breakfast is well worth it.
Stayed in March 2023
Reviewed: 21 October 2022
Daniel
United Statesno elevator
friendly service
Stayed in October 2022
Reviewed: 30 May 2022
David
United Stateslocation, unfortunately even though the hotel was in such good shape outside of its premises it was dirty on the streets
it was really clean and nice staff
Stayed in May 2022
Reviewed: 25 April 2024
Roberto
United StatesParking is limited !! The receptionist was not available to open the rooms, she show up like 2 hours late and we were unable to enter our room !
The room was clean
Stayed in March 2024
Showing 1 – 25
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