Avenida 20 entre 2 y 4 Centro, 77710 Playa del Carmen, Mexico
#178 of 235 hotels in Playa del Carmen
Guests' ChoiceBased on 186 hotel reviews
7.6Cleanliness
7.8
Comfort
7.8
Location
8.8
Facilities
7.4
Staff
8.0
Value for money
7.9
Free WiFi
6.2
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End of dialog contentReviewed: 25 April 2024
Isabel
United Statesno breakfast or drinks provided/offered
It was nice for 1 night that we stayed. close to El Centro
Stayed in March 2024
Reviewed: 17 April 2024
Ruth
United StatesAbsolutely terrible WiFi!! TV in the room but no way to watch anything without WiFi working. Only 4 chairs in the pool area so either you swim or leave.
Helpful staff, good security great location. Very comfortable beds.
Stayed in April 2024
Reviewed: 11 April 2024
Krista
GuernseyIn need of some cosmetic upgrades, eg the tiles coming off the wall in the bathroom and the angle of the shower head and lack of lip to keep the water in meant water went outside the bathroom, under the door and all over the floor in the main room!
Good value for money, good location. Room was big, AC was cold and the pool looked good. Staff very helpful.
Stayed in April 2024
Reviewed: 7 April 2024
Wayne
CanadaThe pool.
Stayed in January 2024
Reviewed: 7 April 2024
Rachel
United KingdomAll good
Room really clean, good location, loved the pool. Little shops and restaurant right next door. Very convenient. Close to ADO bus station.
Stayed in April 2024
Reviewed: 5 April 2024
Daniel
FranceNo falicities. In the room, no coffee maker no micro wave no shower curtain
Nothing
Stayed in April 2024
Reviewed: 3 April 2024
Supritha
United KingdomRoom didn't have any towels after cleaning, I had to go back downstairs to the reception to get them.
Location is quite central. Reception staff are quite nice
Stayed in April 2024
Reviewed: 30 March 2024
Scott
CanadaNice pool. Comfortable. Near beach but not noisy.
Stayed in March 2024
Reviewed: 24 March 2024
Krienke
CanadaThe pillows and sheets seem to have stains on them making it seem they aren't clean.
The location is great! A short walk to 5th Ave and the beach but also close to less tourist areas as well!
Stayed in March 2024
Reviewed: 21 March 2024
Linda
CanadaToo many stairs to get to your room, shower was poor, noise in hallways with people smoking and need a blanket as I got cold at night. A little over priced
The location was fantastic!
Stayed in March 2024
Reviewed: 20 March 2024
Josefa
United StatesNo parking lot
The place it’s the way it looks
Stayed in March 2024
Reviewed: 16 March 2024
Jasmin
Germanyposition of ac goes directly on bed so you have to be careful not to get a cold, room could have been cleaner (a bit sloppy, though staff was really nice and helpful)
big room and bed, lots of space, working ac, safe, really friendly staff (we were able to leave our luggage with them as we were a bit too early for check-in); beautiful view inside
Stayed in March 2024
Reviewed: 12 March 2024
Brittney
CanadaCons: stairs only which may be an issue for some, water in shower doesn't always get warm, no mini fridge in our room so hard to preserve food and keep drinks cold, place needs updating, lack of hooks to hang things.
Pros: comfy bed and pillows, friendly staff, clean, had a decent sized pool, ac worked great, decent wifi, good little breakfast spot next door, not too far from the beach but far enough from the noise / partying of quinta avenida and surrounding area, and good restaurants, bars and taco stands closeby as well.
Stayed in March 2024
Reviewed: 11 March 2024
Jerome
United KingdomThe shower in the bathroom needed a curtain as the water was going everywhere.(See video)
Perfect quiet location just outside the main busy area. Near ado bus and centre. Big room and comfy bed. Late check out time.
Stayed in March 2024
Reviewed: 9 March 2024
Denis
CanadaInternet was in/out which made it very difficult to do business. Having a large pool in the middle of the hotel, in a courtyard, can be annoyingly when people talk loud or kids screaming, all this noise can be a nuisance as the sound travels to the rooms. No elevators in this hotel. Three floors in this hotel. Seniors, try and get a lower floor. The shower and bathroom taps need to be upgraded. Showerhead squirted water everywhere and it was hard to control hot and cold water coming out.
Location was excellent. Two blocks from 5th Avenue where the action is! Complimentary breakfast in a Restaurant next door was exceptional. TV in the room gave you options to watch YouTube and stream English channel's when the internet was not down!
Stayed in March 2024
Reviewed: 24 February 2024
Juan
United StatesShower would wet the bathroom area and they were hard to get additional floor towels. Warhead was not hot but mild
Nicely kept hotel
Stayed in February 2024
Reviewed: 24 February 2024
Alessandra
United KingdomNo hot water but ok for a quick shower
Location, especially if you get there by bus/ADO. A short walk, safe even late at night. Quiet even if right in the centre and close to all the bars. Nice pool, bigger than usual ones in airbnb and small hotels. Staff very helpful and friendly. WiFi worked ok, didn’t try it for calls.
Stayed in February 2024
Reviewed: 14 February 2024
Alexander
SwedenI don't know if I had some bad luck, but my room smelled like sewage.
The location was great. Close to the beach and the walking streets. Easy access to super mercados and restaurants. The staff was really helpful and always super friendly.
Stayed in February 2024
Reviewed: 13 February 2024
Amber
United StatesCan get really busy with people
Location is great and the pool was big enough to swim in
Stayed in February 2024
Reviewed: 11 February 2024
Zdenek
Canadano cuttlery
clean, location
Stayed in February 2024
Reviewed: 4 February 2024
Lars
DenmarkPeople where nice
Nice place compared to the price. Breakfast was good, but opens at 07:30 in the morning, thats a bit late.
Stayed in December 2023
Reviewed: 30 January 2024
Nordezilla
EstoniaBad smell in the bathroom. Very old furniture.
Very good value, location, big swimming pull
Stayed in December 2023
Reviewed: 18 January 2024
Vladimir
Czech RepublicVery noice room close by swimmingpool
Good location, nice hotel.
Stayed in December 2023
Reviewed: 17 January 2024
Brendon
New ZealandRooms very dated, didn’t feel overly safe and not sure about the cleanliness. Staff not overly friendly.
Pool area was nice. Location 10min walk from beach/tourist areas.
Stayed in January 2024
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