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Reviews of Hotel Colonial Playa del Carmen 3 stars

Avenida 20 entre 2 y 4 Centro, 77710 Playa del Carmen, Mexico

#178 of 235 hotels in Playa del Carmen

Guests' Choice

Review score

Based on 186 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    8.8

  • Facilities

    7.4

  • Staff

    8.0

  • Value for money

    7.9

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 25 April 2024

    8.0
    It was nice for 1 night stay
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night

    no breakfast or drinks provided/offered

    It was nice for 1 night that we stayed. close to El Centro

    Stayed in March 2024

  • Reviewed: 17 April 2024

    7.0
    Ok for the money, and a quick stop over.
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Absolutely terrible WiFi!! TV in the room but no way to watch anything without WiFi working. Only 4 chairs in the pool area so either you swim or leave.

    Helpful staff, good security great location. Very comfortable beds.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    In need of some cosmetic upgrades, eg the tiles coming off the wall in the bathroom and the angle of the shower head and lack of lip to keep the water in meant water went outside the bathroom, under the door and all over the floor in the main room!

    Good value for money, good location. Room was big, AC was cold and the pool looked good. Staff very helpful.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    The pool.

    Stayed in January 2024

  • Reviewed: 7 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    All good

    Room really clean, good location, loved the pool. Little shops and restaurant right next door. Very convenient. Close to ADO bus station.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    7.0
    Basic hotel
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 5 nights
    • Submitted via mobile

    No falicities. In the room, no coffee maker no micro wave no shower curtain

    Nothing

    Stayed in April 2024

  • Reviewed: 3 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Room didn't have any towels after cleaning, I had to go back downstairs to the reception to get them.

    Location is quite central. Reception staff are quite nice

    Stayed in April 2024

  • Reviewed: 30 March 2024

    9.0
    The place to stay in PDC
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 9 nights
    • Submitted via mobile

    Nice pool. Comfortable. Near beach but not noisy.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 8 nights
    • Submitted via mobile

    The pillows and sheets seem to have stains on them making it seem they aren't clean.

    The location is great! A short walk to 5th Ave and the beach but also close to less tourist areas as well!

    Stayed in March 2024

  • Reviewed: 21 March 2024

    7.0
    A good average hotel. They try hard to make your stay comfortable
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Too many stairs to get to your room, shower was poor, noise in hallways with people smoking and need a blanket as I got cold at night. A little over priced

    The location was fantastic!

    Stayed in March 2024

  • Reviewed: 20 March 2024

    9.0
    Was a pleasant stay experience and very cheap
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    No parking lot

    The place it’s the way it looks

    Stayed in March 2024

  • Reviewed: 16 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 5 nights

    position of ac goes directly on bed so you have to be careful not to get a cold, room could have been cleaner (a bit sloppy, though staff was really nice and helpful)

    big room and bed, lots of space, working ac, safe, really friendly staff (we were able to leave our luggage with them as we were a bit too early for check-in); beautiful view inside

    Stayed in March 2024

  • Reviewed: 12 March 2024

    7.0
    Affordable basic accommodations in Playa.
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 7 nights

    Cons: stairs only which may be an issue for some, water in shower doesn't always get warm, no mini fridge in our room so hard to preserve food and keep drinks cold, place needs updating, lack of hooks to hang things.

    Pros: comfy bed and pillows, friendly staff, clean, had a decent sized pool, ac worked great, decent wifi, good little breakfast spot next door, not too far from the beach but far enough from the noise / partying of quinta avenida and surrounding area, and good restaurants, bars and taco stands closeby as well.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Nice and quiet location
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The shower in the bathroom needed a curtain as the water was going everywhere.(See video)

    Perfect quiet location just outside the main busy area. Near ado bus and centre. Big room and comfy bed. Late check out time.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    Internet was in/out which made it very difficult to do business. Having a large pool in the middle of the hotel, in a courtyard, can be annoyingly when people talk loud or kids screaming, all this noise can be a nuisance as the sound travels to the rooms. No elevators in this hotel. Three floors in this hotel. Seniors, try and get a lower floor. The shower and bathroom taps need to be upgraded. Showerhead squirted water everywhere and it was hard to control hot and cold water coming out.

    Location was excellent. Two blocks from 5th Avenue where the action is! Complimentary breakfast in a Restaurant next door was exceptional. TV in the room gave you options to watch YouTube and stream English channel's when the internet was not down!

    Stayed in March 2024

  • Reviewed: 24 February 2024

    7.0
    Good stay
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower would wet the bathroom area and they were hard to get additional floor towels. Warhead was not hot but mild

    Nicely kept hotel

    Stayed in February 2024

  • Reviewed: 24 February 2024

    9.0
    Perfect location, short walk to ADO stop. Central but quiet sleep!
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    No hot water but ok for a quick shower

    Location, especially if you get there by bus/ADO. A short walk, safe even late at night. Quiet even if right in the centre and close to all the bars. Nice pool, bigger than usual ones in airbnb and small hotels. Staff very helpful and friendly. WiFi worked ok, didn’t try it for calls.

    Stayed in February 2024

  • Reviewed: 14 February 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    I don't know if I had some bad luck, but my room smelled like sewage.

    The location was great. Close to the beach and the walking streets. Easy access to super mercados and restaurants. The staff was really helpful and always super friendly.

    Stayed in February 2024

  • Reviewed: 13 February 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Can get really busy with people

    Location is great and the pool was big enough to swim in

    Stayed in February 2024

  • Reviewed: 11 February 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    no cuttlery

    clean, location

    Stayed in February 2024

  • Reviewed: 4 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night

    People where nice

    Nice place compared to the price. Breakfast was good, but opens at 07:30 in the morning, thats a bit late.

    Stayed in December 2023

  • Reviewed: 30 January 2024

    7.0
    Good value for this location and short stay.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night

    Bad smell in the bathroom. Very old furniture.

    Very good value, location, big swimming pull

    Stayed in December 2023

  • Reviewed: 18 January 2024

    7.0
    Good hotel
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Very noice room close by swimmingpool

    Good location, nice hotel.

    Stayed in December 2023

  • Reviewed: 17 January 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Rooms very dated, didn’t feel overly safe and not sure about the cleanliness. Staff not overly friendly.

    Pool area was nice. Location 10min walk from beach/tourist areas.

    Stayed in January 2024

Showing 1 – 25

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