layout, location, staff

Stayed in June 2023

It was old and the suite needed repairs. It was a little off the beaten path. The pool area was very small and got little sun.

It was fairly pleasant and reasonably comfortable.

Stayed in April 2023

Phone was stolen

Phone was stolen

Stayed in May 2023

The staff was great very friendly. Room is very nice has everything you need. Only part that wasn't 5 star was the location the walk to the main area at night you run into some strange people. It's not terrible or anything just not ideal. But all in all a great property to stay at.

Stayed in March 2023

The location was nice. The hotel was family friendly with nice staff and easy parking.

Stayed in March 2023

The price was too high for my 4 night stay £517. I initially booked for 5 nights for the same price, but Aeromexico changed my flight, forcing me to cut my stay to 4 nights with no price reduction. The photo of the pool makes it look larger than what it really is. Also, it's about a 25 min walk to the beach or about 20 mins to the bars and restaurants near the marina.

The staff were nice and helpful with info regarding getting back to the airport for a cheap price (Ruta del Desierto Airport Bus 85 Pesos). There was always a good supply of quality towels in the bathroom. There was a small shop on site which sold coffee, snacks, and where you could order a basic breakfast.

Stayed in March 2023

We hoped to relax more at the hotel during our weeklong stay, but there is no balcony furniture (we bought a camping chair there to use) and the courtyard area was very active from early morning through late evening. The army of staff really enjoyed eating meals together in the courtyard with lots of loud banter, and firing down linens from upper floors to laundry staff near the pool. It’s awesome they all seem to enjoy each other and working there but it was odd to have it so front and center. The combination of the overly active staff and the new but uncomfortable poolside seating/lounging options made it impossible for me to relax there. The pool temperature was too cool for me as well. Our second room faced the street so my earplugs were important through the night… part of the trade off for an end unit with more light and privacy I guess. If the $12K pesos for the week included daily breakfast, I would rate the value higher but we found the whole area to be more expensive than expected. As a Level 2 Genius my bonus was an “upgraded room” but it appears all their rooms are suites with kitchenettes; perhaps the initial poolside location was their upgrade, though it wasn’t appreciated by us.

Without a doubt, the friendly staff was much appreciated. Checkin and checkout was quick and easy, though only one room key was available. We enjoyed the rustic charm of this traditional hotel and its proximity to the marina area was great for us because it encouraged us to get our steps in every day! The beds were comfortable and the shower was great. It was nice to have the kitchenette but we didn’t cook in the room. Our first “upgraded” room (110) was poolside and too busy/exposed for us, so they found us a great new room (301) that was more private with much more light. The convenience store onsite was a bonus as was the optional breakfast in the courtyard for an extra charge (why not include this?) We enjoy being at a hotel with more Mexican nationals than foreign visitors because it is more authentic and helps us interact in Spanish. The pizza restaurant across the street was outstanding and we enjoyed Cafe Cabo a few blocks away for morning coffee and pastries. Hotel Santa Fe is well cared for and there were friendly workers everywhere for a relatively small hotel; the photos do make the common areas appear larger than they really are. Daily housekeeping service was great!

Stayed in March 2023

faded and wearing in the room like broken frames around appliances and broken tiles and plaster and the stove top induction range didn’t work as they had the wrong pots for it.

the outside and pool area and store were great and close to nice restaurants.

Stayed in February 2023

Restaurant was breakfast only.

Super friendly staff, they all spoke English well, and very helpful. Place was super clean, had its own kitchen, location was great. , Parking was easy and accessible. Restaurant and convenience store on site.

Stayed in February 2023

the room was old , wooden shower door, no soap shampoo holder in shower, no toilet paper or towel holders, bathroom door rotted at bottom as was the burner of cooktop haywired together

location, view from r room

Stayed in February 2023

pool was at center of hotel. all rooms face out with sliding glass doors. no actual doors. noisy and unsafe.

location was not too bad.

Stayed in January 2023

not well maintained

location

Stayed in September 2022

I would like if the pool was heated a little

clean great staff

Stayed in November 2022

the first room was dirty. they moved us to a second room that had smears of dirt on the walls, mold in the shower, and peeling ceilings. the final straw was waking to a room full of ants. we did not have any food in the room. we immediately checked out and booked a new accommodation.

the location was a quick walk to downtown

Stayed in October 2022

Great

Stayed in October 2022

it needs total renovation

Stayed in September 2022

The rooms have a lot of issues 😕, we moved from one to another room total 3 times, the pool is dirty 😳 and smells bad 👎, the pillows dirty, the blanket dirty, the curtains really dirty, ants 🐜 for everywhere

Everyone was so nice with us,

Stayed in September 2022

all was ok

the hotel is very nice

Stayed in July 2022

I asked the lady at the front desk if I would be refunded the one night in which i did not need and she said yes.. And then, unfortunately, I was charged and when I called they told me it could not be refunded.. This really upset me..

I booked for 2 nights but as of the morning after the first night I did not need to have the room for a 2nd night. I asked the lady at the front desk if I would be refunded the one night in which i did not need and she said yes.. And then unfortunately, I was charged and when I called they told me it could not be refunded.. This really upset me.. If you would like to make this right for me, it would be great to hear that you would be willing to either issue a refund for one nigh tor to give me a credit for future yes.. My cell phone is 949 836 6001.. if you care to work this out with me.. Thank you..

Stayed in July 2022

worn out, many ants. no fitted sheets on the beds. weak WiFi. No breakfast.

good location, walk distance to downtown. worn out, many ants. no fitted sheets on the beds. week WiFi. No breakfast.

Stayed in June 2022

Fixed shower in bathroom.

Near the Marina, the room was big enough, staff very helpful.

Stayed in May 2022

The room they first put me in smelled really bad. Not even the attendant could stand it...the smell from the restroom plumbing was rising up to the room. They did move me to a nicer room but then discovered roaches in the room. Bad experience.

parking went well...

Stayed in May 2022

room furniture

Pool

Stayed in May 2022

Very-very noisy basically without possibility to sleep

Clean, comfortable beds

Stayed in March 2022