24th Street and 5th Avenue, 77710 Playa del Carmen, Mexico
#130 of 230 hotels in Playa del Carmen
Guests' ChoiceBased on 207 hotel reviews
8.0Cleanliness
8.4
Comfort
8.3
Location
9.1
Facilities
7.9
Staff
8.9
Value for money
8.3
Free WiFi
7.6
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End of dialog contentReviewed: 26 May 2024
Yaneth
MexicoThe location is really good. People at the front desk are not very friendly, every question I asked was answered in a very rude manner.
Stayed in May 2024
Reviewed: 13 May 2024
Hod
IsraelNo elevator, the breakfast is lame.
The location is great the room is big and was clean
Stayed in May 2024
Reviewed: 11 April 2024
Susana
United Statesthe night attendant gave me a lecture of how many times drunk people brake things and jealous husbands breaks doors!! or let other people in their rooms , ( i’m traveling alone, but im it definitely a night working woman) the attendant also walked me all inside my room and told me to go out to smoke ! i’m not a smoker!!!!!or drinker!! it was very weird and rude!
close to everything and free breakfast nice helpful staff
Stayed in April 2024
Reviewed: 31 March 2024
Maryann
Costa RicaThe receptionist lady insisted in a deposit to be paid upfront per room in cash. However we had a lot of issues with the ATMs and could not pay it. But she kept on insisting in paying that in a very impolite way when we had not even had dinner. Did not even worry about us and just kept on asking about the deposit, which they would have returned anyways the next day.
Convenient location , very close to everything. They offered great discounts at the Italian restaurant downstairs. Comfy beds.
Stayed in March 2024
Reviewed: 23 March 2024
Maria
United StatesThere were no blankets available at the room, so you might get cold during the night if you keep the AC on.
Hotel is close to the main tourist areas, but is far enough from the main party area, so the room was quiet. They had a water dispenser for you to refill your water bottle and the breakfast was light and nice (fruit, yogurt, granola, and toast). Staff is nice and helpful. One of the reception staff members is able to help you book excursions at at good price.
Stayed in March 2024
Reviewed: 4 March 2024
Nagaraj
United StatesNo lift only stairs, bad Wi-Fi, cold water in the taps has a bad odor, bad odor from the bathroom drain.
The location and the free breakfast at the Italian restaurant downstairs, staff at front desk and cleaning crew do a good job, right on fifth avenue and still not too noisy during the night.
Stayed in March 2024
Reviewed: 1 March 2024
Meltem
TurkeyVery noisy rooms. An Italian restaurant shares the same building and no seperation. Every early morning started big noises from this restaurant
Location
Stayed in February 2024
Reviewed: 28 February 2024
Trudean
United StatesNo iron was in the room Otherwise perfect
Loved how attentive the staff was and as soon as I had a problem they fixed it asap. The room was clean and safe and the room smelled fresh The bath in our room was very large and amazing Julio made us feel very comfortable
Stayed in February 2024
Reviewed: 27 February 2024
Luana
United StatesThere was a noise coming from the air conditioner that woke me up a few times during the nights. I think this was the only thing.
I Like the breakfast included and how cute the place is. The room was big and comfortable and the staff super friendly and helpful.
Stayed in January 2024
Reviewed: 27 February 2024
Ku
BelizeWifi was not working a bit in the rooms for both nights stayed.. which was a huge bummer as was really needed ..
The location was ideal. Close to all the action and restaurants on la 5nta.. front desk was super helpful. Room was quiet as per all happening during the night life.
Stayed in February 2024
Reviewed: 16 February 2024
Dace
Latviawifi better in lobby than in the room, it was very noisy because this place is on the central tourism street.
It was comfortable, clean, staff were nice. Breakfast was good but small.
Stayed in February 2024
Reviewed: 7 February 2024
Bogdan
Czech RepublicNoisy atrium&street
Wonderful room, confortable bed, balcony
Stayed in January 2024
Reviewed: 4 February 2024
Stuart
PolandLate checkin time at 15.00 but able to leave bags earlier. Location difficult to find. Parking can be a problem if travelling with a car. Window only internal towards a busy and noisy restaurant.
The design and location was commendable and being part of a complex which includes an Italian restaurant making for a great stay.
Stayed in January 2024
Reviewed: 1 February 2024
Yulia
CanadaI booked the master suite which is the most expensive room at the hotel based on the pictures and description, unfortunately the jacuzzi did not work for the whole stay and the hotel did not provided robes as on the pictures and description
the location was great , a bit noisy but nice
Stayed in January 2024
Reviewed: 3 January 2024
Oleksandr
CanadaWas too much noise lately at night
The comfortable and nice room.
Stayed in December 2023
Reviewed: 28 December 2023
Patricia
PortugalVery noisy at night
Bed was very comfortable
Stayed in December 2023
Reviewed: 16 December 2023
Ryan
United KingdomDated
Location
Stayed in December 2023
Reviewed: 23 November 2023
Marta
GermanyI received the room which was right next to the Italian restaurant so it was super noisy in the evening. The room had no window. There was no welcome water which I believe in this price range should be included. They wanted commission for the room.
The hotel is centrally located - it’s super close to the Main Street and ADO station.
Stayed in November 2023
Reviewed: 22 November 2023
Mike
United StatesIt is located a block away from Senor Frogs which is open till 2am. It can be a little loud but if you’re also up till 2am then it’s no problem.
Location was centrally located. Staff was Five Stars the whole time. They helped me with various questions and tasks.
Stayed in November 2023
Reviewed: 6 November 2023
Shawn
United StatesVery noisy until about 3am. Rooms open to a restaurant which opens directly on 5th Ave. So loud parties all night long. Also, no elevator to third floor unit
Room was clean. Ac worked well.
Stayed in November 2023
Reviewed: 6 September 2023
Fernandaa
MexicoThe price-quality
The hotel is in a good location and the staff are really kind
Stayed in July 2023
Reviewed: 24 March 2023
Highlandbism
United KingdomNoisy from restaurant below but fine with earplugs.
Very central, large comfortable bed.
Stayed in March 2023
Reviewed: 4 March 2023
Kevin
United Kingdommaybe not completely soundproof as I could hear overnight noises from the street untile late hours and from down below the restaurant. Also, there was always noises coming from the floor above as restaurant staff were always moving or dropping things.
well situated in 5th Avenue, really close to many amenities, restaurants and pubs.
Stayed in February 2023
Reviewed: 4 February 2023
Jonathan
United Arab Emiratessome of the rooms look out over 5th Avenue. This is really interesting and full of life. With live music on street and bars, don’t try to go to sleep before 1am. If you are here to party, you will be in those bars anyway and so it would be the perfect location. Ask for a back room if you want it quieter.
staff were excellent; clean big rooms and good breakfast in restaurant next door
Stayed in February 2023
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