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Reviews of Unic Design Hotel - 5th Avenue 4 stars

24th Street and 5th Avenue, 77710 Playa del Carmen, Mexico

#130 of 230 hotels in Playa del Carmen

Guests' Choice

Review score

Based on 207 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    9.1

  • Facilities

    7.9

  • Staff

    8.9

  • Value for money

    8.3

  • Free WiFi

    7.6

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Showing 1 – 25

  • Reviewed: 26 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe Room-Non Refundable
    • Stayed 1 night
    • Submitted via mobile

    The location is really good. People at the front desk are not very friendly, every question I asked was answered in a very rude manner.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Premium Double Suite
    • Stayed 1 night
    • Submitted via mobile

    No elevator, the breakfast is lame.

    The location is great the room is big and was clean

    Stayed in May 2024

  • Reviewed: 11 April 2024

    8.0
    after the incident at check in, everything was great!
    • Business trip
    • Solo traveller
    • Deluxe Room-Non Refundable
    • Stayed 2 nights
    • Submitted via mobile

    the night attendant gave me a lecture of how many times drunk people brake things and jealous husbands breaks doors!! or let other people in their rooms , ( i’m traveling alone, but im it definitely a night working woman) the attendant also walked me all inside my room and told me to go out to smoke ! i’m not a smoker!!!!!or drinker!! it was very weird and rude!

    close to everything and free breakfast nice helpful staff

    Stayed in April 2024

  • Reviewed: 31 March 2024

    7.0
    Nice location but unfriendly receptionist!
    • Leisure trip
    • Group
    • Premium Double Suite
    • Stayed 1 night
    • Submitted via mobile

    The receptionist lady insisted in a deposit to be paid upfront per room in cash. However we had a lot of issues with the ATMs and could not pay it. But she kept on insisting in paying that in a very impolite way when we had not even had dinner. Did not even worry about us and just kept on asking about the deposit, which they would have returned anyways the next day.

    Convenient location , very close to everything. They offered great discounts at the Italian restaurant downstairs. Comfy beds.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    9.0
    Great place to stay in Playa!
    • Leisure trip
    • People with friends
    • Luxury Junior Suite
    • Stayed 6 nights
    • Submitted via mobile

    There were no blankets available at the room, so you might get cold during the night if you keep the AC on.

    Hotel is close to the main tourist areas, but is far enough from the main party area, so the room was quiet. They had a water dispenser for you to refill your water bottle and the breakfast was light and nice (fruit, yogurt, granola, and toast). Staff is nice and helpful. One of the reception staff members is able to help you book excursions at at good price.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    May not stay again if in playa despite the location.
    • Leisure trip
    • Solo traveller
    • Premium Double Suite
    • Stayed 3 nights
    • Submitted via mobile

    No lift only stairs, bad Wi-Fi, cold water in the taps has a bad odor, bad odor from the bathroom drain.

    The location and the free breakfast at the Italian restaurant downstairs, staff at front desk and cleaning crew do a good job, right on fifth avenue and still not too noisy during the night.

    Stayed in March 2024

  • Reviewed: 1 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Luxury Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Very noisy rooms. An Italian restaurant shares the same building and no seperation. Every early morning started big noises from this restaurant

    Location

    Stayed in February 2024

  • Reviewed: 28 February 2024

    8.0
    Great stay
    • Leisure trip
    • Couple
    • Master Suite
    • Stayed 6 nights
    • Submitted via mobile

    No iron was in the room Otherwise perfect

    Loved how attentive the staff was and as soon as I had a problem they fixed it asap. The room was clean and safe and the room smelled fresh The bath in our room was very large and amazing Julio made us feel very comfortable

    Stayed in February 2024

  • Reviewed: 27 February 2024

    8.0
    Great stay and awesome location!
    • Leisure trip
    • Couple
    • Luxury Junior Suite
    • Stayed 3 nights

    There was a noise coming from the air conditioner that woke me up a few times during the nights. I think this was the only thing.

    I Like the breakfast included and how cute the place is. The room was big and comfortable and the staff super friendly and helpful.

    Stayed in January 2024

  • Reviewed: 27 February 2024

    7.0
    Great location
    • Leisure trip
    • Couple
    • Master Suite
    • Stayed 2 nights
    • Submitted via mobile

    Wifi was not working a bit in the rooms for both nights stayed.. which was a huge bummer as was really needed ..

    The location was ideal. Close to all the action and restaurants on la 5nta.. front desk was super helpful. Room was quiet as per all happening during the night life.

    Stayed in February 2024

  • Reviewed: 16 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Premium Double Suite
    • Stayed 1 night
    • Submitted via mobile

    wifi better in lobby than in the room, it was very noisy because this place is on the central tourism street.

    It was comfortable, clean, staff were nice. Breakfast was good but small.

    Stayed in February 2024

  • Reviewed: 7 February 2024

    9.0
    Perfect, I heartily recommend
    • Leisure trip
    • Solo traveller
    • Luxury Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Noisy atrium&street

    Wonderful room, confortable bed, balcony

    Stayed in January 2024

  • Reviewed: 4 February 2024

    8.0
    Very good
    • Family with young children
    • Luxury Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Late checkin time at 15.00 but able to leave bags earlier. Location difficult to find. Parking can be a problem if travelling with a car. Window only internal towards a busy and noisy restaurant.

    The design and location was commendable and being part of a complex which includes an Italian restaurant making for a great stay.

    Stayed in January 2024

  • Reviewed: 1 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Master Suite
    • Stayed 4 nights

    I booked the master suite which is the most expensive room at the hotel based on the pictures and description, unfortunately the jacuzzi did not work for the whole stay and the hotel did not provided robes as on the pictures and description

    the location was great , a bit noisy but nice

    Stayed in January 2024

  • Reviewed: 3 January 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Luxury Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Was too much noise lately at night

    The comfortable and nice room.

    Stayed in December 2023

  • Reviewed: 28 December 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe Room-Non Refundable
    • Stayed 1 night
    • Submitted via mobile

    Very noisy at night

    Bed was very comfortable

    Stayed in December 2023

  • Reviewed: 16 December 2023

    7.0
    Decent
    • Leisure trip
    • Solo traveller
    • Luxury Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Dated

    Location

    Stayed in December 2023

  • Reviewed: 23 November 2023

    8.0
    Okayish place
    • Solo traveller
    • Deluxe Room-Non Refundable
    • Stayed 1 night
    • Submitted via mobile

    I received the room which was right next to the Italian restaurant so it was super noisy in the evening. The room had no window. There was no welcome water which I believe in this price range should be included. They wanted commission for the room.

    The hotel is centrally located - it’s super close to the Main Street and ADO station.

    Stayed in November 2023

  • Reviewed: 22 November 2023

    8.0
    Fantastic Location with Exceptional Staff
    • Leisure trip
    • Couple
    • Deluxe Room-Non Refundable
    • Stayed 7 nights
    • Submitted via mobile

    It is located a block away from Senor Frogs which is open till 2am. It can be a little loud but if you’re also up till 2am then it’s no problem.

    Location was centrally located. Staff was Five Stars the whole time. They helped me with various questions and tasks.

    Stayed in November 2023

  • Reviewed: 6 November 2023

    7.0
    Keep looking
    • Leisure trip
    • Solo traveller
    • Luxury Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Very noisy until about 3am. Rooms open to a restaurant which opens directly on 5th Ave. So loud parties all night long. Also, no elevator to third floor unit

    Room was clean. Ac worked well.

    Stayed in November 2023

  • Reviewed: 6 September 2023

    7.0
    Nice but could be better
    • Leisure trip
    • Couple
    • Luxury Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    The price-quality

    The hotel is in a good location and the staff are really kind

    Stayed in July 2023

  • Reviewed: 24 March 2023

    8.0
    Playa del Carmen stay
    • Leisure trip
    • Couple
    • Master Suite
    • Stayed 1 night
    • Submitted via mobile

    Noisy from restaurant below but fine with earplugs.

    Very central, large comfortable bed.

    Stayed in March 2023

  • Reviewed: 4 March 2023

    8.0
    nice place for a young couple who does not spend much time in hotel.
    • Leisure trip
    • Couple
    • Master Suite
    • Stayed 8 nights
    • Submitted via mobile

    maybe not completely soundproof as I could hear overnight noises from the street untile late hours and from down below the restaurant. Also, there was always noises coming from the floor above as restaurant staff were always moving or dropping things.

    well situated in 5th Avenue, really close to many amenities, restaurants and pubs.

    Stayed in February 2023

  • Reviewed: 4 February 2023

    7.0
    Good value
    • Business trip
    • Solo traveller
    • Luxury Junior Suite
    • Stayed 6 nights
    • Submitted via mobile

    some of the rooms look out over 5th Avenue. This is really interesting and full of life. With live music on street and bars, don’t try to go to sleep before 1am. If you are here to party, you will be in those bars anyway and so it would be the perfect location. Ask for a back room if you want it quieter.

    staff were excellent; clean big rooms and good breakfast in restaurant next door

    Stayed in February 2023

Showing 1 – 25

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