Wifi kept dropping out. You couldn't get into beach restaurant without a booking. And when you booked, all the beach view tables were 'reserved' but then those tables would stay empty from 7 till 9. Weird

The best breakfast variety I have ever had in all my travels. We stayed in a forest cabin with a sea view. Best of both worlds. The option of having lunch and dinner at 4 different restaurants. The Pan Thai restaurant was outstanding and the 3 course meals provided excellent value for money. And to top it all, the minibar in your room is complimentary :)

Stayed in April 2024

Need to warn people in advance of arrival to book spa treatments or availability very limited. Some freshening up of rooms need - bathrooms. Service pretty slow in the brasserie.

Good variety in choice of restaurants and places to relax. Shuttle service to chalets. Nice beach and pool areas. Lovely spa. Walkable to the cable car (also shuttle one way).

Stayed in April 2024

My only regret is not staying longer. Naturally, with such a high turnover of guests there is wear and tear on the hotel, but the staff do a great job of staying on top of things and responding to personal requests. We spotted a monkey damaging the fascia boards of a chalet so I suspect that they (and the storms) are responsible for some of the exterior damage like missing tiles, but this is minimal and it didn't make a difference to our stay.

There's a reason why I came back after 24 years...! Having stayed several times as a child with family I was struck even then by the warm hospitality of the staff and I was so pleased to find that nothing has changed all these years later. The hotel lobby is beautiful and airy, the rainforest chalets are a little haven of privacy, the pool is clean and well maintained, the beach is exceptionally pretty and tidy, the food is excellent and plentiful (very reasonably priced too, expect to pay £20/couple for dinner with drinks), there are activities to get involved with and all the staff are incredibly obliging. Breakfast is a huge buffet of all different cuisines. I had fish curry and rice one day, cheese and an omelette the next, fruit and cereal with pastries on another. There are 5-6 options for lunch/dinner as well as in-room dining. Western food is available as well as local, Chinese and Thai. Vegetarians are also catered for - special mention for the butter paneer and chana masala! The beach bar is brilliant. There is a huge range of alcoholic and non-alcoholic options. A cocktail will set you back just 20-22MR (APPX. £3.40). Crucially, the private beach is clean. I was worried that there would be a lot of ocean plastic and polystyrene washing up but happily there was almost none. The water is warm and crystal clear. There are jellyfish around but I didn't see any, only fish. The rooms are accessible via shuttle bus. They are available on demand from the lobby/room and run 24hrs. 31-year old me is still as excited as 7-year old me was the first time I rode it to our chalet! They can drop you at the cable car as well which is right next door. You can also hire towels for 10MR for excursions from the hotel. Highlights for us include the friendly monkeys snacking on leaves around the hotel, sipping fresh coconuts on the beach and being entertained by the live music every evening. This was honestly paradise.

Stayed in May 2024

The breakfast was great and the chalets are comfortable and clean. Service is super friendly and professional. The spa is gorgeously embeded in tranquile environment and I had an amazing massage.

Stayed in April 2024

Room neeeds renovation

Location, Swimming pool Staff services Beach resturant food ans service was excllent

Stayed in April 2024

The Berjaya is a great place for r & r but 3 days is long enough to get the most out of the resort.

We spent 3 nights in a Seaview Chalet which was spacious, clean and comfortable and then one night in a rainforest chalet which was small with very loud creaky floorboards in need of refurbishment. The staff are very friendly and the restaurants offer varied types of food of a reasonable standard. The Thai restaurant is very prettily situated at the end of a jetty and offers a nice way to see the sunset. The pool is located near the beach. The shuttle bus service to the chalets works well.

Stayed in April 2024

Only thing was the 1 Single Music Track that's played on repeat, non-stop... in both the Breakfast Restaurant & Pool Bar. It's a Panpipe style / "relaxation" song - but after 4 days it was driving us nuts! The staff seem unable to change it, even on request. Literally - 1x song played on a never ending loop at medium level volume...

Loved the Location, Pool and the secluded feel - with great access to Nature..

Stayed in April 2024

It is far from downtown.

All are perfectly Except food menu is only asian.

Stayed in April 2024

The Dayang Cafe needs a better setup and more variety of food.choices .The Thai restaurant was supber in scenery, but the taste of food is not there yet. my room was clean but not replaced with a new towel.

I love the hotel . Staff was friendly and helpful.The chinese restaurant chef Raynar and the staff were supeb and rhe Dayang Cafe too. not forgetting the front desk, and the buggy was on time and friendly with a smiling face . I can say that they are all a happy family . I will come back to stay and will recommend my fellow friends in Singapore and the USA. I stay in room 2109. Thank you for making my stay a pleasant one.!

Stayed in April 2024

the hotel is a little run down in places, but nothing too unpleasant

excellent staff; good food (very good breakfast); the room was lovely, very clean and comfortable

Stayed in March 2024

Mattress was to hard which made sleeping difficult and milk rather than creamer would of been nicer to make our cup of tea with

Beautiful location such helpful staff always helpful and smiling only problem we had to leave

Stayed in April 2024

It's definitely an older resort that needs some maintenance here & there, but everything was clean & in working order. Would stay again for the price!

Cute rainforest chalets with plenty of wildlife & pretty plants! Our chalet was nicely furnished & clean inside, with good air con! Considering the rainforest location, I was expecting some bugs (like mosquitoes) or geckos, but our chalet was very clean & well maintained. The pool bar was great & I Loved seeing the monkeys and birds around the resort.

Stayed in April 2024

The ocean water was disappointing in terms of clarity. Not clear at all.

Very spacious. Many guests but did not seem crowded

Stayed in April 2024

Location

Stayed in April 2024

Laundry service is very expensive

Beautiful location! The beach is lovely.

Stayed in April 2024

Nothing

Location was beautiful in amongst the rainforest animals and nature all around. Staff were friendly and very helpful, re stocked free mini bar daily, beach and facilities were fabulous.

Stayed in April 2024

Amazing location and the staff are super friendly. Stayed at over the water chalet which was a really nice experience, the interior of chalets might need to be refurbished but all in all everything was good.

Stayed in April 2024

Beautiful location, the Thai restaurant on the water was amazing both location and the food. Beach is just lovely the water warm and clear. Breakfast was amazing, couldn’t want a better choice of food.

Stayed in April 2024

Nothing

We enjoyed the whole atmosphere, from pool to beach to the food. Staff were extremely friendly and helpfull

Stayed in April 2024

Island paradise with excellent friendly staff. Private beach with a Beach restaurant & Boathouse bar. Beautiful location

Stayed in April 2024

No ATM No super market

Mr. UVA the front desk manager is adding great value.

Stayed in April 2024

Nothing

This place is a tropical hideaway set in a rainforest

Stayed in April 2024

The beds were so hard! There was only one staff member working at the pool bar so it took a look time waiting for a drink

The wildlife and location were the highlight of this stay. The pool and the views were also wonderful.

Stayed in April 2024

The most beautiful place for couples I have ever been!

Stayed in March 2024