Service

Stayed in October 2023

The walls are very thin, and you could hear people in the hallway and in the room next door at night. Also, I was expecting more saunas in the spa (there was only one sauna and one steam room), and in the only available sauna people were talking all the time, which wasn't very relaxing. I think the price is too high for the level of comfort the hotel offers.

I liked that we could rent bikes, and the breakfast and diners were nice.

Stayed in August 2023

Everything was nice i can recomended this place very we'll

Stayed in September 2023

Towels are small, room was hot and rain dripping from the roof onto the balcony table in the night was so loud it woke us up.

Restaurant meal was excellent.

Stayed in September 2023

The food in the sauna area left much to be desired. The quality was disappointingly low, and the prices were quite high for what was offered. Additionally, the temperature in the hotel and breakfast area was uncomfortably warm. It would have been more pleasant if the climate control were adjusted to provide a more comfortable atmosphere for guests. I also noticed that much of the personnel appeared to be quite young and lacked experience. While their friendliness was appreciated, it was evident that some were still in the learning curve. This occasionally led to service that was not as smooth as one might expect. Lastly, the overall price for the stay felt on the higher side given the mix of positive and negative aspects of the experience.

The breakfast offered was good, and I appreciated the variety of options available. I also found the aquagym instructor to be friendly and accommodating. He made the aquagym sessions enjoyable. In general, the staff at the hotel were friendly and helpful during my stay.

Stayed in September 2023

The breakfast wasn't wow but alright.

The location in the middle of the park is just great. The spa was big and clean (which was surprising having in mind the size of it and the amount of people visiting), the water in the pool was just right temperature. The sauna is a bit small but the steam room was spacious and we enjoyed it. The hotel itself is decorated simple and elegant. The room we had was very comfortable. The staff was very helpful and accommodating at the reception, spa, restaurant - they all are doing an amazing job.

Stayed in September 2023

Comunication, accessibility….

Nice hotel but with limitations. No air conditioning! Warm in the room! Lift every time busy! The spa access is very low as you need to have a watch that is not working. The spa has only one small Sauna. The lockers is one for couple, so no space for your staff. The Comunication is only in Dutch in restaurant or in spa (for menu, … or activity).

Stayed in August 2023

overall,rooms and facility needs some TLC..

rooms need to be upgraded.To not have AC in summer is a definite problem.

Stayed in August 2023

I did not like the floor restaurant very bad service.

The room was very nice comfortable bed i slept well the spa was excellent and the employee by the reception was very lovely.

Stayed in August 2023

Alles was oke

Alles was top 👍

Stayed in August 2023

Service was terrible. They wont let you take your own bag into the spa, but you can take a bag into the spa - if you BUY one of theirs! The panini I had was the worst I've ever experience, soggy and tasteless. The chips were worse that McDs. The lounge beds outside were not clean. The QR code for ordering outside was "deactivated due to the weather". The staff said to me that there were only one size bathrobes and then my friend got offered different sizes. Despite booking and paying for spa access, they tried to charge us for this on arrival and we had to ask for the robes and slippers. Check in and check out had very long processing times and queues. The 2 elevators were so slow and meant frequent queues. Very expensive for basic things like water. A twin room is not a twin room - its twin beds pushed together that you cannot separate due to the built in frame.

the spa facilities are quite nice, the A La Carte dinner was excellent and the only time we really got good service.

Stayed in July 2023

A lot of mixed and unclear communication between the staff. Check in was very slow; I paid for a room with spa package and was informed I needed to pay for a bathrobe at check in. My friends who booked the same package - didn't have to pay for theirs. Rooms are spacious, but very tired, no air con and hot rooms. I didn't understand the policy of no bags in the spa area - if you bought the hotel bag - that was allowed, this was an unnecessary upsell and cost. Drinks are very expensive at the hotel!

Good quality breakfast, with plenty of selection. Enjoyed a facial and a massage in the Spa - very relaxing and worth the money. Great location, calm, quiet area close to Goffert Park. Great variety of Spa facilities and pool with jacuzzi, steam/sauna rooms. Outside and inside seating with waiter service in the Spa. Had dinner at the hotel and the food was tasty, good portions and as a large group we could order from the 3 different types of menu.

Stayed in July 2023

There is no air conditioning I'm most of the rooms, not a summer place

Stayed in June 2023

friendly staff, nice pool and SPA, good breakfast.

Stayed in June 2023

Everything snive expectations. Outstanding Restaurant🙂

Stayed in May 2023

when I checked in they told me someone already took my room, and when I finally entered the new room I found out my bathroom doesn’t have water, and I called reception they just told me you will have it at tomorrow 4am and didn’t even apologize for it, the next day when I’m back to hotel I have to ask reception to give me another card because my card couldn’t open the room, this is the worst experience I had on Booking, and this is the first time I leave this king of bad comment

Stayed in April 2023

shower could be improved.

Everything! Great Spa breakfast included, clean rooms with balcony.

Stayed in May 2023

there was no coffee etc available in the room. Everything in minibar was very expensive. for example Water costs 7€ or chips (smal pringels) 4.50€ . no special shampoo, soap, conditioner or shower gel. There is only one kind of Washing stuff and you have to use it for everything.

green and nice environment / outside. friendly stuff.

Stayed in May 2023

Very low water pressure in the bath

It was very close to my customer location

Stayed in May 2023

Staff was great. Spa facilities superb. Treatments excellent and good value for money.

Stayed in April 2023

Inside everything is a bit old and the paint is falling off. What I really didn't like was the massage. It didnt feel like a message at all. It felt like someone was just rubbing oil on your body not really knowing what to do and repeating movements that this person learned somewhere but not hitting the right spots on your body at all. Expensive and not a good experience. It was also a struggle to book a threatment because they dont have enough staff and even for the next day it was possible to book a message only after 17. I also didnt get the bathrobe when I arrived, I had to ask for it at the reception. Food, besides the restaurant near the reception, really basic and unhealthy. You expect smoothies, fruits and healthy choices but you can order only bitterballen and other snacks. The biggest issue I have with this place are groups of young guys entering the SPA in the evening. On Monday even police came to escort them out. It makes you feel uncomfortable and unsafe. In my opinion they shouldn't let in people from the outside after 20:00. Overall, in my opinion this is a nice spot to relax if you dont expect much and you want a hotel with swimming pool open till 23:00. If you are looking for a SPA and nice threatments you will be dissapointed.

The food at the restaurant downsatairs and espresso martini were really good. I stayed for two nights from Sunday till Tuesday. Rooms were very clean and personel at the reception polite. Swimming pool outside was nice and water temperature was warm enough.

Stayed in February 2023

very beautiful surroundings. I love the peace and quiet around 🥰

Stayed in February 2023

I did not felt like I was being pampered - very busy in the thermen with us having to wait to get into sauna or even simple pools. in total there were just 2 real saunas and the pools were all more or less the same. the restaurant was loud; long waiting, quite expensive. the pakking we chose was done by a very young girl (weekend help I guess) who was kind but I had no clue why we did it, not what the advantages were. then the rooms were spacious but a bath to step in instead of a shower. the gym was closed by 3 pm which we only realized later and because the pool was so busy we decided to go into the city. lastly, we still used the thermen for the morning before we left. we put our bags into the storage room which all felt a little like an easyJet flight where all have to be done by yourself instead of someone helping out.

nicely located near to Nijmegen. the beds were good and the building has a clean atmosphere

Stayed in January 2023

I liked my stay because the stuff were so friendly and helpful and the facilities are just perfect

Stayed in December 2022

The hot stone massage, it was more of a rub than a massage and the scheduling of it was not done correctly. It was meant to be for 2 people but only 1 was scheduled. Also doesn't make sense why every room doesn't have an aircon?

All of the facilities

Stayed in November 2022