Shower head regularly fell from its attachment

Room comfortable and with good view Staff were very helpful when I needed some documents scanned and emailed

Stayed in February 2024

Parking at $16/day wasn't very convenient, especially in the rain as parking was some distance from the hotel. Room was a bit tired (lifting wallpaper etc) and sofa and armchair were very low to the ground so not very comfy for lounging in the evening.

Very friendly staff and great location. View was exceptional! I'd explained it was our wedding anniversary when I booked so was pleasantly surprised to see a complimentary bottle of wine, chocolate and lovely note, plus 2 complimentary drinks vouchers that were handed to us on checking in. Very thoughtful!

Stayed in February 2024

Quite far outside of Queenstown. Initially we had thought we would be able to get the water taxi easily into the centre however it runs very infrequently and is $14pp each way. We ended up taxing into town each time which was around $30-40 one way.

Great views of the lake

Stayed in February 2024

Cleanliness was a bit disappointing, Flys on windowsill and room really dusty. Suggest that you check the rooms before you hire out. Also need to sort parking and have staff that can explain it better. English was first language I think and a bit hard to understand.

Dinner at Stack bar , view room and bed were great.

Stayed in February 2024

Some pieces of furniture in the appartment a bit worn Some staff at the bar not very friendly nor efficient but staff at the reception great

Location, water taxi to Q.

Stayed in January 2024

The location is a bit ‘out of town’ - a car is needed. This also means that if you want to eat away from the hotel restaurants you need transport ($$$ - $70NZ return for Uber) & contend with the QT traffic.

The lakeside residence was large enough for family of 5. Beautiful outlook straight onto lake. Peaceful and quiet. Good facilities (pool, sauna, in-house restaurants, access to bikes).

Stayed in January 2024

The price was high. The breakfast was very busy. There was mechanical noise in the room and would have benefited from USB points

It has a pretty location on the lakeside

Stayed in January 2024

Nothing

Room was spacious. Well set out. Great bathroom

Stayed in February 2024

Great facilities and views..

Stayed in January 2024

Full Breakfast was ordinary. Food was lukewarm.

check in was smooth. Room was comfortable and had a pleasant lake view. Dinner at Wakatipu Grill was excellent.

Stayed in January 2024

Room layout with raised bedroom. Peaceful and scenic. Enjoyed the restaurant and its food.

Stayed in January 2024

Swimming pool area is very slippery despite the mat beside the pool. The steps leading into the pool were very slippery and I lost my feet on them injuring my arm and hand and lower back. Water was very cloudy.

Staff were great

Stayed in January 2024

More streamlined check in area, people not really in lines etc or clear signage of who was doing what. Parking inclusive would be great - or a discounted rate for Hilton guests.

Lovely view, spacious room, comfy bed, great pool and spa facilities

Stayed in January 2024

Long delay to check in Pool area was cramped

Room was spacious.

Stayed in January 2024

Advertised Happy Hour but not available at lake side bar / restaurant

Lake location with water taxi to central Queenstown. Interior decor. Lara on reception with a warm welcome & smile.

Stayed in January 2024

Hotel room was fine, slightly outdated and with stains on carpet. Bit too far of a travel to town for us personally. Not much to do in this side of QT

Breakfast was great but expensive -$42 pp Facilities are good.

Stayed in January 2024

The service at restaurant needs improvement as they don't come outside to patio and you have to order at the inside bar. No ability to order a takeaway lunch for daily tours...made a PB& J sandwich at breakfast bar. The hotel interior needs updating as looks like a 1980s convention hotel. Furniture needs reupholstery.

Serene location at quiet side of lake away from busy town area. Spectacular views of lake and easy access to lakeside trail to walk, bike, hike. Staff friendly and helpful.

Stayed in January 2024

A bit of a rabbit warren. Rooms are tired.

Location is actually ok. It does work. If you are under 30 and want to be amongst the night life, it does not work.

Stayed in January 2024

Asked for early checkin and was denied which was cool but staff said they would text when room was ready. No text received so I just turned up at 3pm which was normal check in time.

Tv in bed and lounged

Stayed in January 2024

Better selection of fresh fruit at breakfast.Poached eggs were cold.!!!.

Loved dinner on the 2 nights we ate at hotel. Waiters were very helpful and attentive.

Stayed in January 2024

Food at the restaurants could be honestly much better the plates only looks beautiful but tasteless for most of them sorry. And THE PRICE OF THE LAUNDRY SERVICE IS A RIDICULOUS joke please change it.

The spa , the location with a beautiful view

Stayed in January 2024

Nothing

Clean

Stayed in January 2024

We got an apartment that has only part of the lake view. Would be better to get one with full lake view. Realised little milk capsules in the mini bar were all expired after mum found wired test in one. Report to the management and we were offered a complementary breakfast. Manager was keen to help and excellent/efficient in resolving issues.

Friendly reception staff. Smooth check-in and check-out. Easy and cheap self-parking available just across the road of our apartment (park at double tree @ NZD 16/per day). Good size apartment with full facility including laundry. Love the view and environment around the hotel. Excellent spots to take photos when you walk along the lake side. Swimming facility is good, they also have a small gym available. Good complementary breakfast, you can enjoy the lake view when you have your breakfast.

Stayed in December 2023

no laundry facilities

nice big bath and a good sized shower

Stayed in January 2024

The hotel is quite distant from the town centre although there are shops nearby. However, given that the property is situated on the side of the mountain, nothing is really walking distance. The driveway into the hotel is small and I noticed this caused some issues when catching rides (minor). Biggest let down is the food options. The entire hotel has a single restaurant and bar with very limited options. The restaurant gets filled quickly which means you need to book in advance. This happened to us and we booked for the next night, which wasn't too busy, but the food took very long to arrive. Taste was very nice. The bar menu is offered as an alternative but it is also limited and quite similarly priced to the restaurant (expensive). The room service food is offered only from the bar menu. Morning breakfast is buffet style but not the best quality compared to other hotels I've stayed at. It's fair for the price. Given that the hotel isn't very close to anything else, you tend to eat at the hotel and for a property this size, it should really have another restaurant or some other food options (the residences next door does have a pizza bar, but it is open weird hours).

It's a beautiful hotel with scenic views of the mountains. Very comfortable and spacious room, beautiful bathroom. Staff are friendly and helpful. The amenities such as the pool, hot tub, sauna and steam room are lovely. You can easily catch a water taxi into Queenstown town as the hotel has its own stop which is very useful. Room air-conditioning is also very good. Kept the room cool. There's also a gas fireplace which is a nice addition for the cold nights (although didn't seem too powerful which is reasonable for a hotel). Our room also had a little patio out to the main courtyard which overlooked the mountains which was very nice to sit in. The wifi is very good. There's lots of coverage and it is fast. Overall the place does feel luxurious.

Stayed in January 2024