31 Beach Road, 1010 Auckland, New Zealand
#16 of 185 hotels in Auckland
Guests' ChoiceBased on 3158 hotel reviews
8.8Cleanliness
9.4
Comfort
9.4
Location
9.3
Facilities
9.0
Staff
9.2
Value for money
9.0
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 June 2024
Tom
AustraliaEarly check in and nice staff
Stayed in June 2024
Reviewed: 13 June 2024
Cole
New ZealandThe kitchen was tiny and didnt have any dish cloths and hardly any cutlery or dishes to cook and serve with.
The apartment was really spacious and we had an incredible view. The location was great and the staff were very friendly and helpful. We also LOVED the Kevin Murphy products (our fave).
Stayed in April 2024
Reviewed: 13 June 2024
Coretta
New ZealandI have zero complaints! I have stayed in a few same starred hotels in the CBD & this place is definitely my favourite! Thank you all for making my stay a quality one :)
Absolutely love this place, always my go-to recommendation whenever I need to stay in the CBD. Always positive friendly & efficient service with great professionalism. From the decor, to the cleanliness of the rooms, all rounder a great stay!
Stayed in June 2024
Reviewed: 11 June 2024
Sarah
New ZealandThe space and amenities provided in the room
Stayed in June 2024
Reviewed: 5 June 2024
Donna
AustraliaNice size rooms
Stayed in June 2024
Reviewed: 2 June 2024
Kenneth
New ZealandAmazing
Stayed in April 2024
Reviewed: 1 June 2024
Lucas
NetherlandsIt is a pity that there are no facilities for breakfast.
Early check-in was possible and we had a room with fantastic views over the harbour area. We choose this hotel due to the walking distance from the train station.
Stayed in April 2024
Reviewed: 30 May 2024
Tori
New ZealandNo sink in the room was my only complaint
Clean, tidy, private and warm
Stayed in May 2024
Reviewed: 27 May 2024
Shiloh
New ZealandClean, spacious, modern. Always my go to. And it’s incredible value for money being so close to the viaduct and Spark Arena. Another great stay, as always!
Stayed in May 2024
Reviewed: 27 May 2024
Stephany
New Zealandparking was expensive
Stayed in April 2024
Reviewed: 27 May 2024
Rawlings
New ZealandThe temperature was quite high. Even though it was very cold outside, and we appreciated our room being heated for us, the conditioning unit wouldn't switch from heat to aircon
The staff are always very welcoming and helpful. The location is great if you need to be in the CBD. The public carpark, which you can get at a discount through the hotel, is only a short walk away The entire hotel is tastefully decorated and spacious, the rooms are comfortable and well equipped.
Stayed in May 2024
Reviewed: 27 May 2024
Anna
New ZealandIt's not so much as not liking, but some complimentary water would have been good.
I enjoyed my stay there.
Stayed in May 2024
Reviewed: 27 May 2024
Kathy
New ZealandQuite a lot of late night street noise from cars speeding around in the area (Sat night).
Very nice rooms, bed very comfortable, good sized bathroom, very clean. Walking distance to supermarket, cafes, Britomart, water front.
Stayed in May 2024
Reviewed: 26 May 2024
Susan
New ZealandThe pillows were not comfortable.
It is a lovely hotel. Clean and warm. Staff are always friendly, helpful and welcoming. Great value.
Stayed in May 2024
Reviewed: 24 May 2024
Lauren
AustraliaThe dirty windows spoiled the view a little bit, but first world problems, right?!
Lovely, modern hotel in a great location. Can't ask for more!
Stayed in May 2024
Reviewed: 23 May 2024
Djoko
United StatesParking situation, but this is symbolic of Auckland, not Imagine's fault.
Very conveniently located. Room is adequately sized and very well furnished. Shower is one of the best I have seen.
Stayed in May 2024
Reviewed: 23 May 2024
Satish
IndiaReally a good property to stay in.
Stayed in May 2024
Reviewed: 21 May 2024
Shania
New ZealandThis was our second time here. Location was perfect for our stay, only walking distance to our event. Staff kindly let us check in early to drop our luggage off & not having to wait for normal check in time, they also kindly let us checkout a little later than normal checkout time and for that I will definitely be back next time!
Stayed in May 2024
Reviewed: 20 May 2024
Sintija
CanadaEverything was perfect!
Staff was very nice, they even allowed us to check-in earlier and gave us an upgrade for the room (happened for the first time too so we were really happy about that). Room was spacious and very clean. Bed is super comfortable. Walking distance to plenty of cafes and restaurants and shopping.
Stayed in May 2024
Reviewed: 19 May 2024
Jessica
New ZealandThat there was no blanket in the cupboard or throw on the bed.
The room, choice of colours and furniture, could see the water either way we looked out the window even with a building in the middle. The power saving trick with the keycard. The lady who checked us In was wonderful and lovely.
Stayed in May 2024
Reviewed: 18 May 2024
Chloe
New ZealandHandy location
Stayed in May 2024
Reviewed: 16 May 2024
Giselle
New ZealandThe room was super comfortable, elegant and had everything I needed. The location is also very convenient and the staff was very professional and friendly
Stayed in May 2024
Reviewed: 16 May 2024
Brittany
United KingdomThis hotel is so beautiful and such great value for money! Super comfy bed and nice linen. They have a relationship with Wilson Parking where you can park for 24 hours for $30, so much cheaper than any other parking in town! The room was super spacious too.
Stayed in May 2024
Reviewed: 15 May 2024
Tanima
New ZealandSpacious and clean rooms and very comfortable bed. The location is great too.
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content