Check in could have been a little easier. Check out was easy. A little maintenance in the bathroom is required. A small gripe really as we did enjoy our stay at the hotel.

This is a great location when staying in Rotorua. Easy walk to the lake, information centre and to Eat Street. The breakfasts were good value and the Dinners really nice. The majority of staff were lovely and accommodating. The downside was that some maintenance is required in the rooms. The beds are comfortable. The gardens are lovely and the proximity to the Government Gardens and Buildings is a bonus - a walk across the road. Parking was ample on the side. The rooms have coffee and tea faciliies plus an ironing board and hairdryer. There is a nice area to swim , spa or sauna. The restuarant staff are really friendly and efficient and highly recommended.

Stayed in January 2024

Very friendly staff … bedrooms comfortable if a little vintage shabby chic … very central for everything

Stayed in February 2024

No reduction in price to allow for lack of facilities during renovation.

Friendly and efficient staff. Clean and comfortable.

Stayed in January 2024

Earlier morning coffee

Location is great. Room was perfect for 2 couples.

Stayed in February 2024

Our 2 bedroom was lovely, lots of space for 3 of us.

Stayed in November 2023

bar staff were a little indifferent

Disappointed that we didn't get to stay in the old part of the hotel , but our room was comfortable and clean.

Stayed in February 2024

A bit noisy

Room looks cool

Stayed in February 2024

Location lovely old building

Stayed in January 2024

We were on bottom floor, anyone walking etc upstairs was very very loud.

Location was great.

Stayed in January 2024

The fire alarm in the room went off, very loudly, around 5pm. Staff quickly acted to stop it beeping. Could have occurred due to smell of sulphur in Rotorua.

Loved the history and beauty of the hotel, dating back to 1920. Huge room and very clean and comfortable. Staff were friendly and helpful.

Stayed in January 2024

Superb location, great room (suite)

Stayed in January 2024

The room was very old need a paint it smelt old

The staff

Stayed in January 2024

Our dinner meal was excellent. The buffet breakfast was very good and the setting was clean and organized. The servers were very attentive. The daily room service was much appreciated!

Stayed in January 2024

Rooms were quirky but pleasant. location was great.

Stayed in December 2023

One bedroom didn’t have air conditioning, which would have been more comfortable. Breakfast buffet could have offered an espresso coffee with it to make it better.

Nice style of building, generous size of 2 bedroom apartment. Handy hot spring pools in the courtyard.

Stayed in January 2024

The breakfast food not being hot

The apartment was very well supplied with all the equipment we needed. We prefer the space of an apartment rather than a hotel room. We enjoyed the location to be able to walk to Eat Street and the like. Breakfast was a good range but it's a shame the food doesn't stay hot. We used a private hot pool & the main public pools which were very enjoyable

Stayed in January 2024

Did expect more from the room

Nice staff

Stayed in December 2023

No laundry facilities as was currently in repair

Quaint, clean and comfortable stay, close to eateries, bars, shops, tourist activities, easy parking

Stayed in January 2024

No elevator, which for people with alot of luggage was tough - also breakfast (if you pay separately), is crazy expensive - if you stay, make sure it is a part of your package! But it isn't much special

Lovely location and a real old word feel which isn't let down by poor quality. Friendly staff, and lovely room with comfortable large bed. Overlooking the street was still nice and quiet!

Stayed in November 2023

The decor of the Hotel was looking tired.

Stayed in January 2024

Dirty bathroom Incorrect tv instructions in room No wifi instructions given Empty conditioner in bathroom Hotel is now being managed as if it is a budget hotel

Staying in a character building with hot pool

Stayed in January 2024

No Netflix or Chrome cast on TV

The decoration The staff The hot tub It’s spacious

Stayed in January 2024

Bathroom was slightly dirty

Great location

Stayed in January 2024

The rooms were decorated in a classic style, which was lovely, but all the carpeting and heavy drapes made it a bit stuffy. The person manning the front desk when we went out for dinner was not helpful in finding us a taxi - we ordered one from another hotel nearby!

I loved the old-fashioned look and accessing the room via the balcony. The lobby was also gorgeous and everything was comfortable. The location is great, right next to sulphur point and the Polynesian spa and not far from the restaurants. It was wonderful to have a nightcap in the sofas downstairs and the bar staff were super.

Stayed in November 2023

Difficult to get luggage 🧳 up to second floor .

Great size rooms , clean, lovely views, b/fast was good . Good location.

Stayed in November 2023