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Reviews of Al Bustan Palace, a Ritz-Carlton Hotel 5 stars

Muttrah Beach -PO BOX 1998, 114 Muscat, Oman

#7 of 166 hotels in Muscat

Guests' Choice

Review score

Based on 629 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.3

  • Facilities

    9.2

  • Staff

    9.5

  • Value for money

    8.1

  • Free WiFi

    8.9

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Showing 76 – 100

  • Reviewed: 2 July 2023

    9.0
    Wonderful experience
    • Leisure trip
    • Couple
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 1 night

    Hopefully they will offer some discounts especially during holidays. Our room- the toilet flush is a bit slow... the beach is not that great, though. Too many rocks.

    Spacious pool, clean, the breakfast is superb. Very accommodating staff.

    Stayed in July 2023

  • Reviewed: 1 July 2023

    9.0
    Relaxing and comfortable stay
    • Leisure trip
    • Couple
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 2 nights
    • Submitted via mobile

    Beach

    Hospitality and beautiful location

    Stayed in June 2023

  • Reviewed: 30 June 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Room size was perfect, a lot of open space and greens... the mountain in the background of the hotel are speechless

    Stayed in June 2023

  • Reviewed: 25 June 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Pool View, Guest room, 1 King
    • Stayed 2 nights

    the lighting in the lobby was kind of dark

    pool had a great set up, breakfast was diversified and fresh and the room was classic modern and had an amazing view.

    Stayed in June 2023

  • Reviewed: 18 June 2023

    10
    loved it
    • Leisure trip
    • Solo traveller
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 2 nights
    • Submitted via mobile

    nothing

    10/10

    Stayed in June 2023

  • Reviewed: 16 June 2023

    10
    We had a great stay. Enjoyed the beach. Recommend the Afternoon Tea service.
    • Leisure trip
    • Family with young children
    • Presidential Suite with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Good location. Helpful staff. Good Food quality.

    Stayed in June 2023

  • Reviewed: 13 June 2023

    10
    thanks a lot for the amazing stay
    • Leisure trip
    • People with friends
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 1 night
    • Submitted via mobile

    the view was amazing

    nice clean with very kind welcoming staff 🌸

    Stayed in June 2023

  • Reviewed: 8 June 2023

    10
    perfect place for gateways
    • Leisure trip
    • People with friends
    • Deluxe Mountain View, Guest room, 2 Twin/Single Bed(s)
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    the staff were super friendly and the resort has a private ladies beach

    Stayed in June 2023

  • Reviewed: 2 June 2023

    10
    definitely coming back to it next time in Muscat.
    • Leisure trip
    • Couple
    • Deluxe Sea View, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    none

    friendly hospitable staff. welcoming and fresh breakfast. amazing pastries. complimentary late checkout .

    Stayed in May 2023

  • Reviewed: 30 May 2023

    9.0
    We had an amazing holiday!!!
    • Leisure trip
    • Family with young children
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 10 nights
    • Submitted via mobile

    The only downside was that there was no entertainment and it was all very quiet after 9pm.

    It’s a beautiful building! The lobby is simply gorgeous! The breakfast was exceptional. There is so much variety and everything tasted delightful! The pool and the surrounding area was faultless and we thoroughly enjoyed the pool and access to the beach and sea. Furthermore, the customer service was excellent. Everyone from the management, staff on reception, in the dining hall and the cleaners were so accommodating and helpful. Overall Al Bustan Palace is an amazing place to visit and we can recommend it enough!

    Stayed in May 2023

  • Reviewed: 28 May 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe Sea View, Guest room, 1 King
    • Stayed 6 nights

    I suggest to pay much more attention to the food and beverage costs! Too much expensive, it cannot be that you have to pay for a soft drink the equivalent of 8/9 Euro!! outside the hotel with that much you can buy 10 bottles....!!!! not reasonable at all!!

    Stayed in May 2023

  • Reviewed: 23 May 2023

    10
    amazing vacation
    • Leisure trip
    • Family with young children
    • Deluxe Pool View, Guest room, 1 King
    • Stayed 4 nights
    • Submitted via mobile

    Honestly everything was awesome. I’m sure We will see you again!

    Stayed in May 2023

  • Reviewed: 21 May 2023

    9.0
    We surely want to come back!
    • Leisure trip
    • Family with young children
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 4 nights

    Breakfast was super. The terrace promises beautiful views! Great selection of everything you could ask for - try to go earlier to avoid the rush hour. Also, on the deck, be aware of the birds; they will try to steal your delicious food when you walk away from your table. The pool was great. The views towards the mountain, sea, and beautiful gardens were stunning and paradise-like for us. Great servicing too. The room was good, standard luxury-type interior (rather darker standard hotel furniture). We prefer a more modern, individual approach with artsy elements and colors - but again very subjective, and from the pictures, we knew what to expect. What we loved was a small birthday decoration the hotel had prepared and surprised us with fruits and chocolate. Lastly, we wanted to mention the absolutely incredible hotel staff! Everyone is incredibly friendly, welcoming and funny! Thanks

    Stayed in May 2023

  • Reviewed: 20 May 2023

    10
    Amazing experience!
    • Leisure trip
    • Couple
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 2 nights

    Nothing to be mentioned.

    It was a fabulous experience being hosted at Al Bustan. The facilities, the service, the kindness of the crew were something to be mentioned. Our maitre (Salim Muqaimi) was always so polite and kind, making the experience during the breakfast being better than the expectations. I also would like to highlight the kindness of the waiter Brian (from Kenia) and Febri (from Indonesia). Besides the fantastic experience with the facilities, the kindness and receptiveness of the crew is something that made all the experience being something more for us.

    Stayed in May 2023

  • Reviewed: 19 May 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 1 night
    • Submitted via mobile

    so many Bees we got stung

    the room was so comfortable and the service is 10/10

    Stayed in May 2023

  • Reviewed: 13 May 2023

    10
    Everything Was Perfect
    • Leisure trip
    • Family with young children
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 1 night
    • Submitted via mobile

    Nill

    Everything Was Perfect

    Stayed in May 2023

  • Reviewed: 12 May 2023

    10
    The place is very beautiful. The hotel staff and staff are friendly. Everything was more than wonderful
    • Solo traveller
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 4 nights
    • Submitted via mobile

    👍🏻

    Very secure

    Stayed in May 2023

  • Reviewed: 10 May 2023

    10
    The hotel was a bit part of our successful experience in Oman
    • Leisure trip
    • Group
    • Deluxe Mountain View, Guest room, 2 Twin/Single Bed(s)
    • Stayed 3 nights

    I loved the breakfast it was full of variety. I didn't try the pool though but was around it. The view of the mountains with the beach is amazing

    Stayed in May 2023

  • Reviewed: 10 May 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 1 night
    • Submitted via mobile

    We ate at the Pavillion and staff were really nice. It was the highlight of the night.

    Stayed in May 2023

  • Reviewed: 7 May 2023

    10
    Best hotel on Muscut
    • Family with young children
    • Deluxe Pool View, Guest room, 1 King
    • Stayed 2 nights
    • Submitted via mobile

    No thing

    Every things

    Stayed in May 2023

  • Reviewed: 3 May 2023

    8.0
    Great resort hotel, perfect base for Oman excursions
    • Leisure trip
    • Couple
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 3 nights

    At the time of our stay the Jazz Club lounge was closed and the Chinese restaurant as well, not sure if because of former Covid issues or else. The hotel is isolated so dining is only available at the hotel, or need a 20mn ride by taxi to reach the old Muscat and find other alternatives. But the ones at the hotel are so nice...It seems there are not much nautical sport activities proposed, although equipment is there, may be because of the season?

    The location is really nice, on a private beach, large swimming pool with trees around providing partly shadow, great restaurants, both buffet and fine dining right on the beach front. I recommend rooms with swimming pool/beach view. Rooms on the ground floor have a direct access to a small pool that can be nice when the weather is very hot. Buffet breakfast is excellent and theme buffet dinners as well (theme is changing every day so even when staying a week dinners would be different). Concierge is efficient with a lot of activities to propose, though quite expensive. Great fitness club, tennis courts.

    Stayed in April 2023

  • Reviewed: 1 May 2023

    8.0
    Good stay
    • Leisure trip
    • Family with young children
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 6 nights
    • Submitted via mobile

    Air conditioning very high and very noisy in rooms (not adeguated to 5 stars): not possible to sleep with the noise. Rooms are ok but not at cost level. Extra service like airport shuttle or similar costs more than twice than taxi. Sea water is average, far from paradise sea.

    Wonderful pools and good buffet restaurant. The service is good and personell is willing to help any time. Good kids services with dedicated warm pool, plays and kids club. A pleasant stay overall!

    Stayed in April 2023

  • Reviewed: 27 April 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Pool View, Guest room, 1 King
    • Stayed 2 nights
    • Submitted via mobile

    everything!

    Stayed in April 2023

  • Reviewed: 26 April 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 1 night

    a bit old

    positive vibe. good breakfast.

    Stayed in April 2023

  • Reviewed: 26 April 2023

    10
    A stay to remember
    • Leisure trip
    • Family with young children
    • Deluxe Pool View, Guest room, 1 King
    • Stayed 4 nights
    • Submitted via mobile

    Amazing facilities, great staff and very family friendly

    Stayed in April 2023

Showing 76 – 100

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