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Reviews of Al Bustan Palace, a Ritz-Carlton Hotel 5 stars

Muttrah Beach -PO BOX 1998, 114 Muscat, Oman

#4 of 100 hotels in Muscat

Guests' Choice

Review score

Based on 624 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.3

  • Facilities

    9.2

  • Staff

    9.4

  • Value for money

    8.2

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 23 April 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 1 night

    The breakfast was great, fresh seasonal fruits and fresh pastries. The beach was clean and nice, I like the infinity pools in the resort.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    8.0
    Always a memory to stay
    • Leisure trip
    • Family with young children
    • Bustan Lagoon, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    No activities were planned during a holidays

    That there is always something for the kids and they have a special pool for them

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    Nice familly stay
    • Leisure trip
    • Family with young children
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Pool not temperatured controlled. It was difficult to book dinner in restaurants while some were not full. The price of F&B in restaurants is very expensive (fine dining price) for regular quality

    Outdoors and location are exceptional. Buffet food is great

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Bustan Lagoon, Guest room, 1 King
    • Stayed 3 nights
    • Submitted via mobile

    Almost nothing.. all good

    Staff are very helpful and kind. My regards to Munier Al Beloshi for his kind and professional service

    Stayed in April 2024

  • Reviewed: 9 April 2024

    10
    Superb
    • Leisure trip
    • Couple
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 1 night

    It was a faboulous place and well frequented by families - in fact I think that for a family stay it is better suited than for an intimate stay as a couple. in the evening though a more atmospheric quieter place for a couple

    Staff at reception were excellent! We only had one night and they upgraded our room which was superb but they also ensured that we could meet all our needs in the short time we had available to enjoy the facilities in lss than one day left of the holiday.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    We will for sure be back one day!
    • Leisure trip
    • Family with young children
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The pillows on the sun beds were soaked in water and each time we sat down on them we would get totally wet. I was a bit disappointed by some staff (not all!) at the breakfast restaurant: it felt like asking for anything was bothering them. After 9:30am the breakfast buffet is left untidy and half empty.

    The building is very iconic and although the rooms start to be very dated, they are kept rather well. We had two standard connecting rooms and one of them was upgraded to a junior suite, allowing us to have plenty of space with our baby. Staff at the reception and the concierge were attentive, helpful and friendly. The resort has a magnificent and vast garden: plenty of well managed greenery. The spa is unique and an absolute must try. We enjoyed dinner each evening at the pavilion, by the beach. Food was good and staff very friendly.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    8.0
    Easy break. Good family trip.
    • Leisure trip
    • Family with young children
    • Deluxe Mountain View, Guest room, 2 Twin/Single Bed(s)
    • Stayed 3 nights
    • Submitted via mobile

    The hotel is big and communication wasn’t amazing. The WhatsApp service wasn’t always responsive and we were given incorrect times after booking a boat trip and we were expecting the cost to go on the room but when we arrived we were expected to pay then directly: all okay just would have been nice to be told. Rooms are clean but not spacious.

    The pool and the gym / padel tennis facilities were great and easy to book.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 4 nights

    Everything was excelent.

    Stayed in February 2024

  • Reviewed: 13 March 2024

    10
    One o the best hotels stayed in , all the staff were friendly and attentive
    • Leisure trip
    • Couple
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 4 nights
    • Submitted via mobile

    Nothing, everything was perfect

    The breakfast was amazing, the staff went way and beyond , reception on arrival was perfect , location made easy to get to town and facilities more than expected

    Stayed in March 2024

  • Reviewed: 10 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 1 night
    • Submitted via mobile

    You pay for a basic room that amount of money but you don’t get to have the breakfast. We really enjoyed our stay but really the prices-specially the alcohol was overpriced. And as I highlighted, we were ok to pay for the accommodation but the cost of the stay already expensive why not include the breakfast in this price and charge separately!!! It’s sad!

    It’s an amazing location, so calm and silent.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 4 nights
    • Submitted via mobile

    The hotel rooms need renovation. The service in their restaurants are pretty slow. Once I waited a cup of coffee for 20 minutes. In room dining service is brilliant! Overall great stay but I would love to see improvements in the future

    Stayed in February 2024

  • Reviewed: 27 February 2024

    9.0
    The hotel is very comfortable with great catering facilities and in a first class location by the sea but not far from
    • Leisure trip
    • Couple
    • Deluxe Sea View, Guest room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    The prices of dining out are expensive.

    The location was fantastic. Near Muscat but by the sea. The property is expansive and to a high standard of decor and comfort

    Stayed in February 2024

  • Reviewed: 11 February 2024

    9.0
    Beautiful. But couple upsetting hiccups. Did get small refund.
    • Leisure trip
    • Couple
    • Deluxe Sea View, Guest room, 1 King
    • Stayed 5 nights
    • Submitted via mobile

    Had. Unusually. Trouble with rooms: flood. No lighting/ electricity/ move rooms. Door won’t open/ shut. Very very annoying. Also we’re very badly let down last night of trip at chic beach resto: one half hour wait food. Cold inedible main course.

    Truly beautiful place. Serene. Elegant. Civilised.

    Stayed in February 2024

  • Reviewed: 11 February 2024

    10
    perfect stay thank you 👍
    • Leisure trip
    • Family with young children
    • Junior Suite with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    some areas looked a bit run down because it’s rather old, but the hotel still looked beautiful though.

    breakfast and views of the hotel were fantastic 👏🥳. I be love the lovely delicious pastries in the morning and huge varities of bfast choices ❤️

    Stayed in December 2023

  • Reviewed: 7 February 2024

    10
    The right elements for a relaxing stay.
    • Leisure trip
    • Family with young children
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 1 night
    • Submitted via mobile

    Everything was perfect. Special mention, the breakfast buffet is the best I have had anywhere in the world.

    Stayed in January 2024

  • Reviewed: 3 February 2024

    10
    It’s worth it
    • Leisure trip
    • Solo traveller
    • Deluxe Pool View, Guest room, 1 King
    • Stayed 5 nights
    • Submitted via mobile

    One thing they didn’t allow the taxis to come to the hotel

    Quite - very high quality - amazing beach view - best spa experience ever

    Stayed in January 2024

  • Reviewed: 2 February 2024

    8.0
    Lovely stay but crows at pool ruining it
    • Leisure trip
    • Family with young children
    • Bustan Lagoon, Guest room, 1 King
    • Stayed 13 nights
    • Submitted via mobile

    We didn’t like all the crows at the pool - nightmare!

    Visited many times before - great as usual

    Stayed in January 2024

  • Reviewed: 27 January 2024

    10
    Fabulous
    • Leisure trip
    • Family with young children
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 1 night
    • Submitted via mobile

    An amazing location. Fabulous facilities and wonderful staff.

    Stayed in January 2024

  • Reviewed: 24 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Amazing food!

    Super clean!!

    Stayed in January 2024

  • Reviewed: 21 January 2024

    9.0
    A very short but wonderful stay
    • Leisure trip
    • Couple
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 1 night

    The Chinese restaurant was special.

    Stayed in January 2024

  • Reviewed: 14 January 2024

    10
    Superb.
    • Leisure trip
    • Couple
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 3 nights
    • Submitted via mobile

    Nothing at all ! Everything was perfect.

    Breakfast and dinner buffet was the most varied we have ever had. The "à la carte"-restaurants were very nice also. Service in the Pavilion restaurant by Mr. Ramadan is noteworthy. Noteworthy too, the service of the very friendly Philippine bartender (forgot the name) and the hospitable attitude of the Ukrainian lady (forgot the name) at the front desk. The main lobby is amazing.

    Stayed in January 2024

  • Reviewed: 14 January 2024

    10
    Family stay
    • Leisure trip
    • Family with young children
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 4 nights
    • Submitted via mobile

    Not happy with iron stand provided and toiletries.

    Staff and the hotel facilities, such as kids play area, sun loungers and pool.

    Stayed in December 2023

  • Reviewed: 11 January 2024

    10
    Ultimate luxury in Muscat. Oman is a must see destination
    • Leisure trip
    • Couple
    • Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Nil

    Exquisite property … very friendly staff… felt very welcome

    Stayed in January 2024

  • Reviewed: 9 January 2024

    10
    Memorable and magical
    • Leisure trip
    • Couple
    • Deluxe Mountain View, Guest room, High floor, Balcony, 1 King
    • Stayed 5 nights

    The mattresses could be a little more comfortable and pillows can be firmer, but that's just my preference, nothing bad about the comfort of the rooms, they are great!

    Everything! the staff, the facilities the F&B experiences...there are not enough words to describe how amazing this place is and how worth it the money spent was.

    Stayed in January 2024

Showing 1 – 25

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