A significant letdown for a supposedly 5-star hotel was the complete lack of hot water. This seems to be a recurring issue in the Philippines, where showers malfunction or lack hot water entirely. Even more concerning, another guest checking out mentioned experiencing the same problem two weeks prior! This raises serious questions about the hotel's maintenance standards for a highly-rated establishment. The hotel's distance from both the airport and Manila city adds another layer of inconvenience. Utilizing Grab, a popular taxi service, requires a SkyPass, and a one-way trip can cost nearly 700 pesos – a significant expense to factor in when considering this hotel.

The staff were unbelievably friendly and helpful – it felt like they'd bend over backwards to accommodate us. Every single staff member we passed greeted us warmly. To top it off, they even saved the day when I left a shirt behind after checkout. I popped back by the hotel later, and they had it bagged and ready for me! One thing that backpackers in the Philippines will especially appreciate – the room even had an iron! Irons are a rare find in in the Philipines, so having one readily available was a lifesaver.

Stayed in March 2024

The pool has too much chlorine.

Staff were very friendly and helpful.

Stayed in April 2024

Nothing major that needs to be mentioned in this review. Checking in took time, which was expected when everybody arrives at the same time. An hour before check-out time, we received another phone call reminding us of our check-out time or if we wanted to extend our stay.

We joined a fun run wherein the start and end was a few blocks away from Acacia. The staff was very polite and we received several phone calls checking in on how we were doing and if we needed anything such as extra blankets or water. The hotel entrance is across McDonalds and beside South Supermarket.

Stayed in March 2024

It took a while before the extra bed was set up. I needed to follow up 3 times and they set it up around 9pm.

The staff were really nice and courteous. The location was fantastic - really close to restaurants and other points of interest. The room was very relaxing - great option for a staycation.

Stayed in February 2024

No complaints. .

Very, clean, complete, and modern hotel.

Stayed in March 2024

A/c was working weird, pool area could be more comfortable

Breakfast was good, lot's of choice

Stayed in February 2024

I like them all.

Very nice for continental breakfast.

Stayed in February 2024

The place is small. Food choices are limited. Towels are brownish and worn out.

We were well attended by the staff.

Stayed in February 2024

Everything was very good

Clean and comfortable room suited our needs perfectly. Staff was professional and efficient.

Stayed in February 2024

Expensive food from nearby restaurants. Checking out was a hassle. Didn’t know that we had to validate before leaving. What for??? Shouldn’t this be done by security outside since they log the cars and their room numbers???

Close to shopping areas and quiet at night

Stayed in January 2024

We booked a twin room and was given a double king, then when we went tell them at reception, they said this is a twin, we told them again it wasn’t and asked to be moved, which they did after we asked several times, we then had several issues thereafter, please see the list below, Elevator key pad wasn’t working. No hand towels in the bathroom. Only one bath robe. the iron was broken and didn’t work. The TV didn’t work and could connect to any channels. Dirty mirror in the bedroom. No AC in any of the lifts or communal areas.

The location and the staff, very good centralised location close enough to the local amenities, yet set in a quiet area that gives peace and quiet of an evening.

Stayed in January 2024

The bathroom does not have a shower enclosure.

The staff. The view from my room.

Stayed in January 2024

pool was a little slipppery

friendly staff

Stayed in January 2024

breakfast is okay

Stayed in December 2023

It's far from Ang proper Manila

The staff is very friendly and accommodating!

Stayed in December 2023

The breakfast buffet has not much of food choices. And the banquet area is not that spacious.

The location is good, near the malls and the room is nice and clean.

Stayed in November 2023

Not that i dont like it, but The parking is a bit small.

The location itself is great. Close to other establishments outside. Walking distance

Stayed in December 2023

The hotel is clean, nice and smells good all the time. The staff are very helpful especially Pako the housekeeper of our room.

Stayed in December 2023

The food, maybe you can add more pinoy foods

It was nice...

Stayed in December 2023

Room AC could not be adjusted - constantly 19c. No refrigerator. Shower door didn't close all the way, water ran onto floor, which made it dangerously slippery. Walls are thin, could hear neighbors.

Clean, standard hotel, location proximity to Ayala Alabang, comfy king bed, breakfast buffet had good variety of Asian and continental options, could have more local fresh fruit, veg & juices. Staff all smiles:)

Stayed in November 2023

Did not enjoy the breakfast

room was spacious and had comfy beds. staff were helpful.

Stayed in October 2023

We checked in around 3:30PM and the rooms are not yet available. We are already pressed for time during check-in, as we are attending a seminar in the property, MAKKI, who was in the front desk was moving and processing the check-in at a glacial pace. He did not explain why there was a delay during check-in. We also requested for another bed when we went to our room, the bed isn’t there yet. We have to wait for another 30–40mins. Our room was 715. I was not able to sleep properly as there are random “knocks” and sounds in the room happening every 20-40mins.

The location was great. Food and amenities were superb.

Stayed in November 2023

Food is not as varied as I thought.

Service

Stayed in October 2023

Noisy mini fridge kept making noise every 15mins or so

Service and staff

Stayed in October 2023