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  5. Reviews of Eloisa Royal Suites

Reviews of Eloisa Royal Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Maximo V. Patalinghug Jr. Avenue, Lapu-Lapu City, Cebu, 6015 Mactan, Philippines

#26 of 69 hotels in Mactan

Guests' Choice

Review score

Based on 343 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.2

  • Location

    8.0

  • Facilities

    7.8

  • Staff

    8.9

  • Value for money

    7.9

  • Free WiFi

    7.5

100% verified reviews

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Showing 1 – 25

  • Reviewed: 1 May 2024

    8.0
    We will come back next year🥰
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was best aside from pancakes it’s too dry inside but the rest was very good., and the location was easy to find. Thank you so much it was nice meeting you guys .

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Studio Queen
    • Stayed 3 nights
    • Submitted via mobile

    The hotel is on a very busy road, the traffic noise was bad, and the pool was a bit out of the way.

    Staff is super friendly and helpful. Rooms are quite nice. Breakfast was pretty good, too.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great location. Comfortable beds and good showers. Restaurant on site with excellent food. Nice pool with towels. Friendly staff.

    Stayed in April 2024

  • Reviewed: 17 March 2024

    9.0
    Lovely hotel and staff ok for airport
    • Leisure trip
    • Couple
    • Premier Queen
    • Stayed 2 nights
    • Submitted via mobile

    No tea bags..a common problem in philipines not everyone drinks only coffee. Service with clearing dirty plates when ordering room service non existant. No pool towels outside.

    We upgraded to execute suite which had the most comfortable bed and pillows.the pool right ourside the room.the kitchen area.bath was great

    Stayed in March 2024

  • Reviewed: 29 February 2024

    7.0
    Fine hotel, but looking better in the pictures.
    • Leisure trip
    • Solo traveller
    • Studio Queen
    • Stayed 2 nights
    • Submitted via mobile

    Room was a bit worn. Mirror almost came off the wall. Shower temp varied. Pool was nice, but furniture also a bit worn.

    Staff was really friendly. Comfy beds. Big shopping area around the corner. Breakfast was nice (not very extensive, but enough to choose from).

    Stayed in February 2024

  • Reviewed: 17 January 2024

    7.0
    Comfortable.
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    The swimming pool wasn’t really a swimming pool more a paddling pool. They boasted of many things that they didn’t have like staff unable to make me a cocktail. They tried to be helpful with my gluten intolerance but not very effective!

    The friendliness and helpfulness of the staff.

    Stayed in December 2023

  • Reviewed: 9 January 2024

    9.0
    Just about perfect
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 5 nights
    • Submitted via mobile

    Was a little disappointed with the pool. Was smaller than I'd imagined from the photos. There weren't many lounges, and they were not great quality. Was more disappointed that there were signs in the elevator promoting the Pool Bar and cocktails, however it was never open.

    Room was great and spacious, though says you can cook but facilities for cooking weren't much, a microwave and toaster oven only. Bed was comfy. Pickup and drop off to airport was sensational. They were waiting as we exited, so that was a real plus! Supermarket, outlet stores and heaps of restaurants were just 5 minutes walk, as was the bus terminal if you wanted to get a bus to Cebu city (20php). The breakfast was included and was absolutely amazing! Masarap!

    Stayed in January 2024

  • Reviewed: 4 January 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Studio Queen
    • Stayed 1 night
    • Submitted via mobile

    nothing around

    close to the airport

    Stayed in December 2023

  • Reviewed: 29 December 2023

    8.0
    Staff were great and very helpful
    • Leisure trip
    • Couple
    • Studio Queen
    • Stayed 2 nights
    • Submitted via mobile

    Great breakfast, big selection of food.

    Stayed in December 2023

  • Reviewed: 24 December 2023

    8.0
    I booked this hotel already 3 times for my early flights from Cebu
    • Leisure trip
    • Solo traveller
    • Studio Queen
    • Stayed 1 night
    • Submitted via mobile

    a little bit expensive

    location, close to the airport

    Stayed in December 2023

  • Reviewed: 10 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio Queen
    • Stayed 2 nights
    • Submitted via mobile

    Pool is too small

    Service and location

    Stayed in December 2023

  • Reviewed: 7 December 2023

    7.0
    okay, just stay for the night so I could catch an early flight the next day
    • Leisure trip
    • Solo traveller
    • Studio Queen
    • Stayed 1 night
    • Submitted via mobile

    the food took too long to arrive

    location

    Stayed in December 2023

  • Reviewed: 4 December 2023

    7.0
    Good for few days
    • Leisure trip
    • Couple
    • Studio Queen
    • Stayed 3 nights
    • Submitted via mobile

    The hotel is located in front of a really busy road, which would make impossible to sleep, we had to change our room and pay more.

    The costumer service is really good

    Stayed in December 2023

  • Reviewed: 20 November 2023

    9.0
    Home away from home
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night

    Not much Filipino delicacies food breakfast options, like puto, biko, etc

    Friendly service. FREE airport pickup and drop off. Great value for the price.

    Stayed in October 2023

  • Reviewed: 9 November 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Studio Queen
    • Stayed 1 night
    • Submitted via mobile

    Some area street noise

    Location

    Stayed in November 2023

  • Reviewed: 23 October 2023

    7.0
    Convenient place, friendly staff and lovely pool.
    • Leisure trip
    • Couple
    • Executive Suite
    • Stayed 3 nights

    We booked an executive suite and was immediately disappointed as the room has a strong damp, moldy smell and the bed very hard. After a quick phone call, we were kindly moved. Much smaller, but was less smelly and the bed better. An issue with these rooms is that there is a function room directly above and very noisy, especially when prepping the room, there was furniture being dragged around the place, and hammering, seemingly all night. Thank goodness for ear plugs. Our second stay was on the 4th floor in a standard room, much quieter. I had visions of using the poolside bar, but it was never staffed or stocked. When going to the restaurant to order an afternoon cocktail, there were 6 staff, but no one could make a cocktail :(

    Breakfast was great and changed daily. The airport transfer was wonderful and a reason why we booked originally, then booked again at the end of our trip to Cebu. Evening meal was good.

    Stayed in September 2023

  • Reviewed: 2 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio Queen
    • Stayed 4 nights
    • Submitted via mobile

    Up grade price had doubled since my last stay 11 days prior Not impressed at all

    Clean and cheerful staff

    Stayed in September 2023

  • Reviewed: 24 September 2023

    9.0
    Very relaxing
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing really

    Very clean and well kept , good location enjoyed the gym and pool .

    Stayed in August 2023

  • Reviewed: 23 September 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Studio Queen
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in August 2023

  • Reviewed: 15 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio Queen
    • Stayed 13 nights
    • Submitted via mobile

    Limited menu 1or2 western style dishes would have been good More vegetables options western style with out sauce

    Friendly and obliging staff Great house keeping made for a good vacation

    Stayed in September 2023

  • Reviewed: 11 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio Queen
    • Stayed 1 night
    • Submitted via mobile

    My room was on the road side. Lots of traffic noise

    Very nice hotel with nice amenities. Walk to some very big malls and restaurants

    Stayed in June 2023

  • Reviewed: 10 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio Queen
    • Stayed 4 nights
    • Submitted via mobile

    Misled in photo about size of pool, no way could you swim in it. I usually book hotels on their pool, this was a letdown. The reason it didn't meet expectations was because of the pool. I'm very disappointed. I wouldn't have booked if I know the size of pool. Hotels should not fake photos of the pool. Just be honest and say its somewhere to sit, not swim

    Staff were great, breakfast very good, a good choice of dishes at the buffet. Bed and pillows are very comfortable. I always go on about pillows. If all hotels were like this hotel with great pillows, I'd be happy.

    Stayed in September 2023

  • Reviewed: 9 September 2023

    8.0
    Good service after all
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Clerk didn’t leave the room till we gave him tip

    Everything was clean and it was so close to the airport

    Stayed in August 2023

  • Reviewed: 19 August 2023

    7.0
    Nice hotel, great restaurant, and massage next door
    • Leisure trip
    • Couple
    • Studio Queen
    • Stayed 2 nights
    • Submitted via mobile

    Street traffic noise

    Close to Airport

    Stayed in August 2023

Showing 1 – 25

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