Every staff was really friendly and courteous apart from one in concierge name Joralyn. My husband was asking two questions, first was if there's a hot water in our shower and how she communicate and responded to us was a bit rude and unfriendly, then when my husband asked if we could get the code for the WiFi, she did make face in front of us, it's very inappropriate to do that and as a concierge, no matter what you are going through on your personal lives, this shouldn't reflect when you are working and when you are infront of your guests.

The room was very clean, lots of amenities and great location if you just want to relax and have a quiet time. It's a 20 mins. walk from Astoria, it offers shuttle services since the resort itself is massive.

Stayed in March 2024

It is a nice hotel to stay. Just don't like the smell of the room the every time we will enter, it is like an old room/cabinet that didn't use for a long time. They should put air freshener. but over all the room, the services is good. And also, additional cab so it will not be hard to wait for the cab since the main gate is far from the lobby.

Stayed in February 2024

Many facilities, however without a "compendium" (as they are called in the Philippines) it was difficult to work out what was available where. also the pools could be deeper.

Private beach was excellent, transport options into station 2 were welcome, massage was good (although multiple enquiries had to be made to work out location - see compendium comment below)

Stayed in March 2024

The breakfast could have been better Moving around with the shuttle didn't seem as convenient at first but it makes sense since the area is huge. Rooms were smaller than expected

So many swimming pools, nice foam parties, few restaurants in the hotel area Nice and helpful staff

Stayed in February 2024

- Breakfast is poor compared to the price and other hotels. - There is NO hot water in the rooms from 4pm onwards. You can get hot water if you shower after 11pm. So you will shower with cold water unless you wait until very late. - They start mowing the lawn at 6am in the morning for golfers. We asked the reception if they could start later. They started at 7am the next day. So forget about sleeping if your room is facing/close to one of the golf yards. - Private beach is nice but kinda deserted!

- Very welcoming and kind staff - Clean rooms - Quick shuttle service

Stayed in March 2024

For my habits, too big structure (need anytime call the shuttle to reach the swimmingpools, reception or go to the center of Boracai

Beautiful resort with convenient price. Very clean and big room with comfortable beds, many swimmingpools, total silence at any time, good for rest and relax Nice breakfast (a bit crowded)

Stayed in March 2024

No private transport for transfer and limited trips to and from outside the property.

Staff are friendly and courteous.

Stayed in March 2024

Seems like they are understaffed. Room requests can take forever to be fulfilled. The shuttle that you take to get around the property does not come often enough during peak times.

We stayed here in February. Rooms were well maintained and clean. Staff was friendly. Good food available at their restaurants. Enjoyed the swimming pools.

Stayed in February 2024

The facilities

Stayed in February 2024

Not much vegetarian food

Everything

Stayed in February 2024

Breakfast didn’t have a lot of options but still alright. Wish they would add more options for the buffet Its a huge property and will need their shuttle to drive around the area. The wait time for the shuttle can be a bit busy at times

The pools - the infinity pool views are amazing, especially the one at Kudeta restaurant Great place to relax The resort even have their own private beach with amazing views as well Restaurants in the resort also have great options for food City Mall is right across the property There is also a little cafe in the resort with barista made coffee and pastries

Stayed in February 2024

The lack of a printed map given to guests on checkin so you know where things are is a big problem. The place is very spread out and the only way to get anywhere is by a shuttle or ridiculous long walks with no appropriate signage to tell you where to go. It appears some parts of this facility are not used. The beach is nice. Food is acceptable but nothing special.

It is a bit dated but overall not bad condition. Staff is extremely friendly and there is a lot of them. Always smiling and saying hello.

Stayed in March 2024

The amenities, cleanliness, and the welcoming and friendly staff

Stayed in March 2024

According to the receptionist, the room we initially reserved, which boasted a picturesque view, is situated too far from the hotel lobby and breakfast buffet area. As an alternative, we were graciously offered the option to relocate to a room within the main building for added convenience. However, the room differed from the advertised picture, offering a view of another building without the promised pool or garden scenery. But for the sake of convenience and easy transfers thru shuttle service, we stayed in the main building. The shuttle service from the hotel gate to the mainland and other stations/vice versa operates on a limited schedule, with departures at 9am, 3pm, and 9pm. We often resort to using e-trikes to reach other destinations, incurring additional expenses.

The resort if so huge. We appreciate the privacy, the quieter atmosphere, along with a range of amenities to enjoy. There is a private beach that is for exclusive use of the hotel guests and it is also walking distance to the Key Hole (a popular land tour spot). Additionally, the availability of shuttle services for exploring the resort ensures minimal waiting time, allowing for convenient transportation "within the premises".

Stayed in March 2024

None!

Private Beach Hotel Friendliest , most courteous, helpful and welcoming staff! Room is clean, very spacious and very relaxing view of the balcony.

Stayed in March 2024

Lack of night entertainment, some pools and the beach closes too early, limited breakfast selection ( only 2 kinds of fruits, no fried rice, 1 kind of fruit juice),

-location and beach privacy, also had 5 swimming pools

Stayed in February 2024

None

Good

Stayed in February 2024

TV as signal is poor. I suggest having Netflix

Amenities

Stayed in February 2024

Far from the main island

Very good amenities and friendly staffs

Stayed in February 2024

clean & comfortable bed

Stayed in February 2024

Food variety was good but might be improved with more traditional fares

Private location, beach, great pools

Stayed in February 2024

The value is phenomenal! Just be aware, this used to be award winning resort precovid. Since then half of its facilities is abandoned and isn't presenting itself too well, including the biggest beachside pool with apocalyptic vibe. However, you still get a wonderful experience with the remaining pools available, including 2 infinity pools or a more relaxed pool by the main gate. Be aware the resort is huge - you either must enjoy walking or be patient with the resort shuttles not to ruin your experience. The room itself was big, comfortable and clean. Last but not least - the staff is really amazing! They were happy to assist with whatever issue there were. The only issue with the place seems to be the lack of proper management.

Stayed in February 2024

Big resort although transport is accessible all the time but it’s just a waste of time going back and forth the lobby to have breakfast if your room is not on the main building . Rooms on other building is like you are in the middle of nowhere

There are lots of choices to offer

Stayed in February 2024

The territory is very large, which should be taken into account if you don't like waiting for the shuttle service.

Staff very friendly, hotel super clean, tasty breakfast and beautiful beach!

Stayed in February 2024

Quiet long wait time on shuttles inside the premise.

Place is big. Very accommodating staff. Enjoyed the breakfast buffet.

Stayed in February 2024