During our stay a lot of maintenance work.the pool. And some others.

All the staff are excellent very accommodating .

Stayed in March 2024

Staff are fabulous.

Stayed in March 2024

Non

Good breakfast

Stayed in January 2024

Overall it was a great experience

The hotel staffs are friendly and accommodating. They readily respond to your needs. There are restaurants and fast-food nearby. The hotel is clean and well maintained. The beat hotel I've been to in Naga so far😍

Stayed in January 2024

Nothing! I stay here every year on my birth month :)

The location is great and the service even better!!

Stayed in September 2023

What i didnt like was i feel like the rooms are not that clean. We had to request to move to another room because our first room has lizard poops and lizard inside. Also the bathtub rubber is black already and the aircon is leaking. When we were transferred to a different room it was a little bit cleaner than the first one but the aircon is still leaking and there were a lot of ants on the table. Nonetheless, our experience was okay.

What i like about the property is the super excellent service from the staff

Stayed in July 2023

the bathroom has a big tub catered to big people not safe for smaller and handicapped.

excellent location, the staff are exceptionally nice, courteous, friendly and cater to visitors needs.

Stayed in March 2023

What I didn't like is anything other than the location. My bed had a torn sheet for starters. I reported the flush of the toilet getting stuck to the receptionist @ the desk before I went out to go somewhere and they were just laughing. I came back after a few or so hours and it was still the same. They didn't even take me seriously. The TV was a mess. All I can see was black and white picture due to bad reception. For the price per night that they charged, it was maybe a 2-star hotel experience. Terrible. A staff of the hotel tried to open my door while I was inside and didn't even announce him or herself. It was most likely a case of mistaken room. But still. I was in the restroom that time. Maybe the staff thought nobody was there. Sigh...

I liked the location of the hotel. It's close to fast food chains that are open 24 hours. I am a night owl, you see. Some staff. Not all. Just those who greet the guests such as my self.

Stayed in December 2022

dirty chairs (with stain), smelly carpet, faulty switches, and limited sockets to use for charging

accesible

Stayed in April 2024

The hotel is in need of maintenance. The pool was disgusting, no pool furniture or umbrellas, water was dirty

The staff was exceptional. Above all expectations. The breakfast was good.

Stayed in March 2024

-The window in our room (Naga river view) was dirty. I think it was not cleaned for a long time. -Tv remote was not working and has only 1 channel. -The pool is cold during day and night - wish it was heated .

-Customer Service - superb! Everyone is smiling and greeting you, helpful at all times and willing to go beyond like making sure our baggage is assisted and we are not burned by the sun with umbrella :) -Location - at the heart of the city where you can just walk at night to find restaurants, coffee shops and pharmacy -Breakfast - buffet with many choices and everything is delicious -Lobby - with grand piano, unique design and welcoming ambiance -Parking -has ample space -Room - spacious, cold AC, has fridge, cabinet, chairs, tables and a bath tub

Stayed in February 2024

Bathtub with shower

Breakfast food and people working in the hotel

Stayed in January 2024

Excellent staff, super friendly. Impeccably clean rooms, perfect location. A 5-star experience

Stayed in October 2023

The lobby made it look like a luxury hotel, though 7-8 employees around the reception desk seemed unnecessary. Welcome drinks and snacks upon check-in were a nice touch, but could have gone without if everything else was excellent. Our room was a disappointment. Rooms badly need an update. Dirty windows and carpet. Smelled old and musty. Curtains were stuck and would not slide open. Stains on the walls. Old furniture that didn't function properly. Old style, small TV with poor channel choices and video quality. Extremely slow internet connection. Bathroom tub drained very, very slowly. Broken clothesline. Getting in and out of tub was a challenge and safety hazard for elderly and people with mobility issues. Nice size swimming pool but many pool tiles were missing which is another safety hazard. Could not work remotely due to poor internet connection. Transferred to newer hotel across the street which had better wifi and accommodations.

The lobby and dining area were nice. Breakfast was okay. Staff, hospitality, and customer service were excellent.

Stayed in October 2023

Nothing.

My husband and I had dinner at the hotel, food and staff service were great! The room provided went beyond our expectation. They gave us a room with a nice view of the pool and gym.

Stayed in October 2023

None

It’s home away from home whenever I stay on this hotel. Very accommodating staff Kudos to Carlo(not sure if that’s his name but he was the concierge that night) who lent me his charger for my phone! Amazing indeed! Missing my mangoes though for bfast.

Stayed in October 2023

N/a

Breakfast is very good, all staff were very good mannered

Stayed in September 2023

Location.

My son & I loved the breakfast buffet! The location is a bit far from the places we wanna go to, but it's worth it!

Stayed in March 2023

I dont want surprise charges

Tv are very old and small no chanel compare to other cheaper hotel all latest. And breakfast no warning coffee are have extra money 2 pcs are almost 400 pesos or 300 i got charge but i got breakfast included unlike other hotel breakfast all free buffet

Stayed in May 2023

my friends experience sleep paralysis, my boyfriend felt there’s someone watching him, and we experience a quick earthquake but it was terrifying

the location, full with places to visit

Stayed in April 2023

Room service, facility, the quality of furniture, cleanliness.

I like the location of this hotel. There are various restaurants, bars, and coffee shops around.

Stayed in December 2022

none

Thank you for allowing me to checkin early! My flight was cancelled coz of the storm and took an early morning flight. Kind gesture is highly appreciated.

Stayed in December 2022

Not much to complain about, only suggestions for improvement. Rooms and public areas could be updated. Additional places to sit near the pool area and umbrellas by the chairs for shadewill be helpful for guests who want to step out of their room for some fresh air and enjoy the facilities. Pool is mostly occupied by swimming classes and not enough space for guests. Lobby has limited seating.

Urban, convenient and good location along a busy street and yet still secluded from the noise and traffic. Close to good restaurants and coffee shops. Rooms are spacious and facilities are clean. Staff are friendly and super helpful. Shout out to the manager and staff of the restaurant. Food is delicious from the breakfast buffet to the dinner offerings/specials.

Stayed in May 2023

None

Convenient to a lot of things

Stayed in December 2023