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Reviews of Aparthotel Cristal Resort Szklarska Poręba by Zdrojowa

ul. H. Kołłątaja 4A, 58-580 Szklarska Poręba, Poland

#391 of 682 Holiday rentals in Szklarska Poręba

Guests' Choice

Review score

Based on 51 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.4

  • Facilities

    8.5

  • Staff

    9.2

  • Value for money

    8.2

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 12 February 2024

    10
    Great place with nice spa.
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    A bit tight parking area, so you have trouble to leave your spot.

    Spa, great breakfast, nice location.

    Stayed in February 2024

  • Reviewed: 29 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night

    Very slow Wi-Fi. Undersized wellness area (2 small saunas, 1 small hot tub and swimming pool full of children)

    Nice and modern resort close to the forest, outside of busy city center. Cosy room with kitchen and great breakfast.

    Stayed in January 2024

  • Reviewed: 6 January 2024

    8.0
    Great experience
    • Leisure trip
    • Group
    • One-Bedroom Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Jacuzzi, sauna, spacious rooms

    Stayed in January 2024

  • Reviewed: 28 December 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    Dusty. No kitchen salt in the room. No possibility to buy any food, drink or even coffee on site, except breakfast.

    Everything is in good condition. Quite clean. Dishwashing tablets.

    Stayed in December 2023

  • Reviewed: 15 December 2023

    9.0
    Strongly recommend to stay here, it will be nice experience for you!
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Spa complex was great, apartment itself was clean and nice. Also I faced with great staff, who allowed us to check in earlier - it was quite helpful for us.

    Stayed in December 2023

  • Reviewed: 27 September 2023

    7.0
    Great location, beautiful views. Watch out for dog prices!
    • Leisure trip
    • Family with young children
    • Studio with Mountain View
    • Stayed 5 nights
    • Submitted via mobile

    Dirty carpets all over hotel, bed very small for a big room, kept banging my head over a wall. But really what we weren’t pleased about was the fact that months before our arrival I sent a message to the property informing I’ll be with a car and also 6 kg dog. The reception therefore responded informing carpark will cost 30PLN a day. They didn’t mention dog cost at all so I assumed it was free (since on booking it says ‘charger May apply’) On arrival however I was asked to pay 115 PLN per day for my dog!!! As this is their rate! Since we were staying 5 days you can only calculate how shocked I was to pay additional nearly 600PLN while I was never pre informed of it before my arrival. Thankfully the lady gave us 50% discount from this. However id wish we were informed of this price originally when messaging the hotel months prior our arrival.

    Location, outdoor jacuzzi, spa area, sunny balcony room

    Stayed in September 2023

  • Reviewed: 10 September 2023

    8.0
    Nice, good ☺️
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    A little bit high price for late check out for hour 🤷

    Very nice room

    Stayed in September 2023

  • Reviewed: 9 July 2023

    8.0
    Perfect value for money, good with kids.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Location - near center, comfortable room, facilities for kids.

    Stayed in July 2023

  • Reviewed: 7 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    There were sometimes no clean towels in the spa area. The towels in our room were outdated (they had holes in them). We'd appreciate it if there was a restaurant/bar in the hotel.

    The hotel has a great location - beautiful mountain views but also within walking distance to the city centre. Our room was spacious, had a well-equipped kitchenette and a balcony. We really enjoyed the swimming pool and the outdoor jacuzzi. The breakfast was tasty with a great variety of both sweet and savoury options.

    Stayed in July 2023

  • Reviewed: 9 April 2023

    10
    Relaxing place
    • Leisure trip
    • People with friends
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    Comfortable and amazing place, well equipped rooms, relaxing jacuzzi and sauna zone - it was a wonderful experience in a quiet place.

    Stayed in April 2023

  • Reviewed: 19 March 2023

    7.0
    Perfect girls' weekend!
    • Leisure trip
    • Group
    • One-Bedroom Apartment with Mountain View
    • Stayed 1 night

    They should have had a bus shuttle running so that you could get to and from the train station and main ski area. It was a 30min walk to the ski lift and taxis in the town were extremely overpriced. Also the spa was a bit too small for the number of guests and it was hard to use the facilities comfortably.

    Breakfast was delicious and the hotel was very clean. In a very quiet neighbourhood and far from the noise of the city.

    Stayed in March 2023

  • Reviewed: 13 March 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    nothing

    Beautiful place with amazing views. Food was excellent and we really enjoyed the pool and jacuzzi. Staff was very helpful and friendly. Great place to visit with family including dogs.

    Stayed in March 2023

  • Reviewed: 9 February 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    Duży apartament, spa i basen

    Stayed in February 2023

  • Reviewed: 8 February 2023

    10
    Nice stay
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    Everything was good

    Stayed in January 2023

  • Reviewed: 23 December 2022

    9.0
    Very nice stay
    • Leisure trip
    • Couple
    • Studio with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    They could have informed earlier the parking isn't for free. Next morning they charged a parking fee. Another point, at night there are intermittent beeps on the hallway. Anoying but overall the place is very nice.

    Stayed in December 2022

  • Reviewed: 9 August 2022

    7.0
    We had a good stay
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 3 nights

    The regular Studio room with the sofa bed is not comfortable or suitable when travelling with family. The outdoor and pool area is a bit dated. Could need some renovation and upgrade: Like more lounge chairs or umbrellas.

    After complaining about the very small Studio room (we travelled with small baby) and the uncomfortable sofa bed, we got an upgrade for a bigger apartment next day. This bigger room was much more what we expected for this price range. The check in personell was very helpful. Additionally we we got also the breakfast upgrade, which selection really satisfied us.

    Stayed in August 2022

  • Reviewed: 15 July 2022

    10
    A super place to stay for a wee trip..
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    I liked the location and of course the spa. It was an amazing time for my family in our country.

    Stayed in July 2022

  • Reviewed: 19 June 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The property is clean, the beds are comfy. Good value for the money you pay. The pool is big enough, spa area is clean. Really friendly staff. Overall it was a nice stay, would be happy to come here again some day.

    Stayed in June 2022

  • Reviewed: 19 February 2022

    7.0
    over all the stay was great
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Mountain View
    • Stayed 5 nights
    • Submitted via mobile

    there should be some room cleaning at least once in a while. when you go with kids for one week you definitely need the floor to be cleaned at least twice. they only came to collect the trash. about the restaurant, as I said the food was very tasty but the staff was slow and confused. also the restaurant is open from 1pm for ala’ carte but my partner was told the preparation would take more than an hour because they don’t have time (preparing for the diner). so he went to a nearby restaurant which was by the way exceptional. one thing I really didn’t get at all was paid parking at the hotel’s property. it should be included.

    I liked the location, the spa facilities and the food in the restaurant. The aparthotel is very nice and clean.

    Stayed in February 2022

  • Reviewed: 25 October 2021

    10
    Perfect for a weekend or a long stay
    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Mountain View
    • Stayed 2 nights
    • Submitted via mobile

    -

    - Everything + wellness area

    Stayed in October 2021

  • Reviewed: 2 January 2024

    5.0
    Dirty rooms, nice pool and fine location.
    • Leisure trip
    • People with friends
    • Duplex Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Unclean dishes - dishwasher wasnt working and the dishwashing liquid was probably a soap so no wonder why. We had dirty bathrobes in the closet when we first came. There were also cereals in the kitchen from previous guests. I don't know if it's a sign of generosity or if nobody cleans there. The sofa had some yoghurt on a cushion. Overall it was obvious that nobody takes a proper care of the rooms.

    I liked the saunas And the pool, i would Also like the jacuzzi, but it was a bit small for a hotel this big so full everytime.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    5.0
    Not happy
    • Leisure trip
    • Family with young children
    • Suite with Mountain View
    • Stayed 3 nights
    • Submitted via mobile

    Staff not friendly. Very dangerous outside area no lights on destroyed stairs. Difficult carpark with no sign posts. Rooms extremely small. Could not even close the door cause it was blocked by bed. Carpets very dirty. No starter kit for coffee or tea after travel especially needed when no restaurant on site open. No place to have coffee after 10 am. Deffinayely not a 4star resort. Mote like 2 stars.

    Nothing

    Stayed in January 2024

  • Reviewed: 12 February 2023

    4.0
    not again
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    sleeping couch was horrible, I hardly slept

    breakfast was good, friendly staff

    Stayed in February 2023

  • Reviewed: 14 August 2022

    4.0
    Rather meager for the money, not recommended for non polish.
    • Leisure trip
    • Couple
    • Studio with Mountain View
    • Stayed 3 nights
    • Submitted via mobile

    very small sauna, whirlpool and steam room for only 2- max 3 persons with over 150 guests. Breakfast very expensive for the region and location at very end of village. Friday eve Party till 2am in house took all our sleep - nobody dared to complain.

    ample space, fully functional equipped with dishwasher, microwave, stove etc however only 3 cups and very few dishes.

    Stayed in August 2022

Showing 1 – 25

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