Only issue we had was the lack of a kettle in the room.

Hotel was ideally located next to the main square with valet parking. Facilities were lovely, we had a couples massage in the spa which was very relaxing. Breakfast was well presented with lots of choice and the staff were friendly and efficient. We will stay again when

Stayed in March 2024

Beautifull hotel, wooden floors and cabinets, fantastic beds. Great little pool and sauna. Excellent location it was a pleasure to stay at hotel stary!

Stayed in April 2024

Not much that would be worth sharing if anything

The general attention to detail. The attitude of excellence in all things. The consistency across all aspects

Stayed in April 2024

The location, the spa and wellness and the facilities.

Stayed in April 2024

All good - maybe a little pricy when using Booking

Staff very friendly and helpful. Breakfast very good. Room nice large clean

Stayed in April 2024

Tea making facilities were lacking in the rooms so the option of tea bags and a kettle would benefit the experience further. Did not detract from the overall stay but would have been beneficial.

The hotel is in a prime location near the square. We had a small issue of noise at about 0630 (crockery noise and talking) in our initial junior suite from the restaurant as the room was above the dining area. We notified reception and were immediately offered 2 other rooms, one which was an upgrade at no additional charge, which we obviously took. That level of service was excellent. Nothing too much trouble for the staff.

Stayed in April 2024

Too few power sockets. Especially above the desk unit. Lighting was not bright enough

Location perfect. Breakfast very expensive so didn’t use this.

Stayed in April 2024

The plugs and mirrors were not ideally situated, so I had to sit on the floor to dry my hair in front of a mirror! Not ideal...

Location excellent, but the rooms overlooking the street were a little noisy for a while with late night revellers! Bed comfy, good hot shower and good breakfast choice.

Stayed in April 2024

No kettle in the room

Location was perfect

Stayed in April 2024

Room was too scented. We don't use perfumes or scented soaps etc, so the scent was too much for us. There was water dripping from our room's ceiling, but it was fixed when we mentioned about it.

Really nice hotel with excellent location. We were surprised how big the room was and that there was a big bath tub! Beds were comfy. We also really enjoyed the spa.

Stayed in April 2024

Breakfast cost.

Breakfast was wonderful but very pricey for the area.

Stayed in April 2024

Nothing

The location, staff, pool and quality of the hotel. It is so well placed to explore Krakow and a fantastic space to spend time in. Spotlessly clean and tidy and staff keen to advise/help.

Stayed in April 2024

great breakfast

Stayed in April 2024

It was our first time visiting Krakow and the hotel is centrally located in the old city of Krakow. Within walking distance is so many tourist sites, beautifully decorated, so clean, comfortable and the staff were most helpful and accommodating. They provided us with excellent recommendations for restaurants, as well as arranging airport transfers and trips to local tourist sites. The spa/pool area was an additional asset and we would highly recommend this beautiful hotel to anyone visiting the beautiful historical city of Krakow.

Stayed in April 2024

I would like a kettle for tea

Spa is wonderful candle light

Stayed in April 2024

My partner did not find the bed comfortable, as he requires more support at a heavier weight. The curtains in the room were too see through and there was no way to block the light coming into the room at 6am. Our bathroom was very dark (looks like it is by design), so if you wanted to see yourself properly while applying make up, you would need to find another place to do it. We spotted some cob webs on the bathroom ceiling and noticed that the edge around the pool has not been cleaned forever. Our large mirror in the room was also very dusty. The breakfast buffet was very sad looking with lunch meet and cheeses placed just on a counter for hours, getting dry and unappealing. We saw other guests received breakfast menus and were ordering other things than presented in a buffet, but we were not informed about such option and not given any menus, even thought the staff who greeted us knew we were there the first time. It made us feel weird. Why not get some cooling plates to keep your meets and cheeses on? Why not communicate clearly that some things can be made to order, so every guest is informed? Most of these things are small details, and are easy to fix. I would just expect a 5 star hotel to be on top of it already without me having to point it out :)

It is a very beautiful hotel with a calm vibe. High ceilings, elegant interior, our room and the bathroom were very spacious. All day access to the gym and spa area was mainly the reason we picked to stay at this hotel, and we were happy with our choice. The location is very central, and everything you may need is just around the corner from the hotel. The staff was always available and friendly whenever we had any questions or requests :)

Stayed in March 2024

Breakfast is expensive so we ate outside of hotel. More pillows could be provided as you only get one. Lighting can be very dim in the rooms, but they're so pretty it's not a massive issue. Just be mindful putting on your makeup.

Fantastic spot. Right on the main square. Rooms are spacious, quiet and well appointed. Very atmospheric...a gem of a hotel.

Stayed in March 2024

Lacking of usb chargers at rooms

Everything

Stayed in March 2024

Needed more pillows on the bed

Brilliant setting, lovely and clean, everything we needed and wanted

Stayed in March 2024

Only one thing no kettle, coffee/ tea in rooms that would have made a huge difference

Beautiful hotel. Fabulous room comfy bed, gorgeous bathroom. The staff were lovely, breakfast was wonderful plenty choices perfectly central for all amenities

Stayed in March 2024

Beautifully designed with a great location. Spa was amazing.

Stayed in March 2024

Nothing

Amazing location just off the main square. The spa and pool were beautiful and very relaxing. The building is beautiful and we had a lovely big spacious room.

Stayed in February 2024

There was no kettle in the room for making tea and coffee which was a disappointment. We didn't have breakfast on any of the mornings as the cost was disproportionately hugely expensive.

Room was pleasant and cleaned well every day. The hotel had a nice ambience and the small gym and plunge pool were a bonus. The location is absolutely perfect, right off the central square.

Stayed in March 2024

Our room had no tea/coffee facilities which was disappointing. We asked for a kettle, cups etc but no extra tea/coffee was provided during our stay. Luckily we took some coffee/tea with us and purchased milk. On a city break, this facility is a must for me! Nowhere comfortable to sit around the bar/reception area. A few sofa’s would have been nice.

Great location, just outside the main square. Swimming pool and sauna facilities very nice to have and relaxing after a day of sightseeing.

Stayed in March 2024