tram noise

location , clean and simple

Stayed in February 2023

The hotel was exceptional. Staff were friendly and helpful and attentive. The hotel and room was spotless. The bar was clean and offered any drink you wanted alcohol or no-alcohol. The location was perfect.

Stayed in February 2023

The tram passes right under your window, slept anyway but can be annoying.

Very centrally located, easy to walk to all interesting places.

Stayed in February 2023

access to the car parking.

It was with beautiful old and nostalgic architecture. perfect location.

Stayed in February 2023

The separate 3 beds, double and 1 single would of been better

The room sizes were good

Stayed in January 2023

Location in the center of Krakow

Stayed in February 2023

The size of the room. The photos did not do it justice it was massive and exceeded our expectations.

Stayed in February 2023

This is minor but I’d like to see a little mor color or paintings in the room

beautiful older building and wonderful architecture

Stayed in January 2023

check in staff, no hello, no welcome, no smile what so ever... seems to be a generic problem in Poland...

Stayed in February 2023

Had a room facing the tram, this was rather loud through the night, ear plugs were provided by the hotel.

Spacious rooms with a fantastic location in the old town. Breakfast was good. Staff very helpful and friendly.

Stayed in January 2023

Absolutely nothing, everything was perfect

The room was absolutely stunning. So much character and the bed was super comfortable! And it always smelt beautiful. We were breath taken when we arrived and loved every minute of our stay at hotel Santi. It felt like a home away from home! Also ideally situated being smack bang in the centre of the old town. We walked everywhere we wanted to visit. 100% would return and would highly highly recommend to anybody visiting Krakow!

Stayed in January 2023

the location!!! when you open on the door you are a 2-5 min stroll to many of the sights and restaurants. It is also the street which has the main road for the tram and taxis to the airport. the 24hr reception is also great- we had a late check-in - and we could leave our bags there before having to leave later in the evening for our return flight. The staff were super friendly and thoughtful with recommendations.

Stayed in January 2023

Central location, quick walk to the centre and plenty of restaurants close by. The room was large, clean and very comfortable. Added bonus was me getting engaged during my stay! 🎉

Stayed in January 2023

Location

Stayed in January 2023

n/a

location

Stayed in December 2022

Breakfast has a good selection but none of the gorgeous pastries that are made locally ( a cheesecake did appear on one day but not repeated!)

The position is fantastic...very close to the centre so walking about is splendid.Lots of restaurants and cafes nearby. Tram stops very close so access to all parts of Krakow at hand. Trip and pickup from the airport were very successful and a smooth start to the holiday.

Stayed in November 2022

our room was at the front, it was very noisy

fantastic location

Stayed in November 2022

Walls bedroom scruffy, just take a little care from housekeeping to wash scuff marks off would massively improve visual impact Front bedrooms noisy tram lines 5.30am to midnight, moved to back bedroom can hear rumble trams but no longer an audible problem. Bell ringing woke us 5am 3 of 4 nights though n this transpired to be tram company if something on line

Rooms very spacious Excellent central location to access key sight seeing Adequate breakfast choices Welcome drink Cookie/biscuit selection in reception

Stayed in November 2022

noise from the trams (sorry!). I think secondary glazing with blackout blinds are needed as that was the only negative

great location, spacious room, clean, friendly staff, decent breakfast

Stayed in November 2022

The location of this hotel is great! I would come back here and recommend it to people.

Stayed in November 2022

The only things I can highlight on is a malfunction of the fridge (it gives no cold) and slippers absence (this item is stated in the room description).

Location in the old city center close to the square market! The stuff was kind and helpful. Very good breakfast with a wide selection of food.

Stayed in November 2022

Noise from street and team were very loud, if stayed again would need to request a different room. Also shower head not adjustable, not the worst thing but not great for tall people!

Lovely room, stayed really warm and the staff were all very friendly

Stayed in November 2022

It was very clean, location is excellent and they had parking available. Stuff was very helpful.

Stayed in November 2022

The picture of the bar on the website showed bare brick and looked very cosy, however that was not what the actual bar looked like.

Had a really comfortable stay, there was quite a lot of choice at breakfast which was all fresh. Brilliant location and the staff were friendly and helpful.

Stayed in November 2022

We stayed 2 nights and occupied a family room for 3 adults plus a child and a double room (single occupancy for the Philippine Ambassador) but unfortunately, our rooms were never cleaned nor the used towels replaced or toiletries replenished. I don't know if that's the hotel policy for short stays. We've stayed in 3 other 4 to 5 star hotels during this journey (Warsaw, Wroclaw and Katovice) but they all tended to our rooms daily. I hope the housekeeping will improve their service... 😔😔😔

Santi is not your usual kind of hotel since the facade seems bare that one would think it's just a normal entrance to a residential building. However once you enter, it reveals a distinguishable flair and elegance. The rooms are very spacious, clean, comfortable and well furbished. Wifi is free and fast. The breakfast is always fresh, delicious with varied choices. Reception staff and breakfast personnel are courteous and friendly... 👏👏👏👏👏

Stayed in November 2022