316 Fortaleza Street, Old San Juan, 00901 San Juan, Puerto Rico
#30 of 84 hotels in San Juan
Guests' ChoiceBased on 1049 hotel reviews
8.3Cleanliness
8.5
Comfort
8.6
Location
9.5
Facilities
8.3
Staff
9.0
Value for money
8.1
Free WiFi
7.9
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End of dialog contentReviewed: 16 July 2023
Charles
United StatesRoom air conditioning was terrible. Too cold and impossible to adjust, even with help from the staff.
The staff were all very nice and helpful.
Stayed in July 2023
Reviewed: 10 July 2023
Kristin
United StatesWe had some mild internet/connectivity issues in watching TV/streaming, and so we used a cell phone's connection to stream Netflix on a rainy day. Certainly didn't put a damper on the trip, but we noticed the internet wasn't the strongest. Also, our safe in room 1-A was broken/unable to lock, and no one ever came out to remedy it. Lastly, housekeeping passes by *late* (sometimes not until 3:00 or 4:00pm) and so we were returning after a long and hot day to a room that hadn't been tidied. We declined service for this reason, but were then left with hunting down towels, toiletries, and shampoo refills.
My 2nd stay at Casablanca was just as exciting and lovely as the first (hence why I actively sought it out and returned again!) The location of this property *cannot* be beat, as it is on one of the most popular and busy streets in Old San Juan. We did not not have/need a car, we were centrally located to everything, and enjoyed some of the best food I've ever eaten by walking no more than 5-10 minutes. The staff is welcoming, friendly, attentive, and ensured we had everything we needed (even when we were slightly needy and kept asking for towels-we used the rooftop pools twice a day!) Can not recommend this staff or this location enough. Already wondering when time will allow us to return!
Stayed in July 2023
Reviewed: 3 July 2023
Golden
United StatesParking
Location was great and art was unique and beautiful.
Stayed in July 2023
Reviewed: 22 June 2023
Wendy
United StatesThe elevator only worked part of the time, and I spent a lot of time going up and down four flights of stairs. If you want to go to the roof deck that was six flights of stairs!
it’s a beautiful boutique hotel, location could not be better in downtown old San Juan
Stayed in June 2023
Reviewed: 20 June 2023
Mark
United StatesThe finish work on the bathrooms was a little sketchy. No mirror in the bathroom. No towel racks/towel rack in bad location.
Location and roof top.
Stayed in June 2023
Reviewed: 15 June 2023
Sandy
United Statesno parking, rooms are inside but able to hear anyone walking by and using the elevator and no continental breakfast…
convenient location, parking can be a challenge- 24 hour garages are walking distance, rooms were clean, simple and had fantastic a/c. rooftop was also pretty cool- 2 different rooftops, individual tubs on one and jacuzzi’s on another. Being family of girls, we felt safe walking around in the evening from restaurants to hotel.
Stayed in June 2023
Reviewed: 7 June 2023
Jennifer
United StatesWe would suggest ceiling fans over the beds. Inner rooms have no real windows so if that may bother you, maybe request a room overlooking the street.
Location is great! Staff is very friendly and hotel is super eclectic in a great way.
Stayed in June 2023
Reviewed: 7 June 2023
Kit
United Statesthere was THEE LOUDEST party in the basement for an energy drink. what nerve to not offer some kind of accommodation to the price that night. my daughter and I couldn’t get to sleep until after 2am
the stuff we’re outstanding
Stayed in June 2023
Reviewed: 27 May 2023
Carol
United KingdomBetter lighting in the room. Bathroom a little small.
Stayed in May 2023
Reviewed: 27 May 2023
Priya
CanadaThe wifi was very weak on the 5th floor and we could not use it at all.
Nice Lobby area. Great location right in the heart of San Juan. Staff is helpful. 24 hour reception/ water/coffee available.
Stayed in May 2023
Reviewed: 26 May 2023
Gabrielle
United StatesOne of the elevators was a little scary. Everything else was great.
The service was friendly and very helpful. The room cleaning, location and deal with the parking garage were all great. The roof and the jacuzzis were our favorite part of the hotel.
Stayed in May 2023
Reviewed: 22 May 2023
Alfonso
United Statesto much noise ,we just can’t sleep we were at room 1E every body came yelling,laughing..that’s wasn’t pleasant
location,amenities
Stayed in May 2023
Reviewed: 18 May 2023
Ljmarble
United StatesTemperature control
location
Stayed in April 2023
Reviewed: 15 May 2023
Elena
United Stateslocation
Stayed in May 2023
Reviewed: 14 May 2023
Veronica
United StatesNo parking. We had to park in the middle of the street to check in and to unload. no help unloading. we weren’t allowed go check in early.
it was clean and we could walk to the restaurants and venues that were near by. I loved that we were on the first floor.
Stayed in April 2023
Reviewed: 2 May 2023
Diana
United StatesBathroom needs a bit of an upgrade, otherwise room was nice size! We couldn't figure out the TV remote either but we just didn't watch any TV. May want to provide some instructions.
Location was great! We really liked the decor and ambiance of the place. The rooftop lounging area was great too.
Stayed in April 2023
Reviewed: 29 April 2023
Gabriella
United StatesOur room was along a hallway where an elevator was so there was probably more foot traffic outside our door than usual. Our room also didn't have a personal fridge, but there is a communal fridge at the front/lobby. We didn't really mind this as we usually just use the fridge for water.
From the moment you walk into this hotel, you feel like you've stepped into something special. The artwork, furniture, and beautiful chandeliers are just stunning to see as you walk through the lobby! Check in was a breeze, and the front desk staff were among the nicest people we encountered our entire vacation. The location in Old San Juan cannot be beat, and my group was able to get everywhere on foot easily (except Escambron beach, so we ubered there for $7). One underrated part is the free cold water right at the entrance! When my group came back we always downed some water as we were usually pretty hot after spending time in the Old San Juan heat! They also have TWO rooftop terraces, both with ample seating, beautiful views of the city, and one even with three jacuzzis for guests to use!
Stayed in April 2023
Reviewed: 28 April 2023
Iason
Switzerlanddidn't have a proper closet
great location, nice vintage vibe
Stayed in April 2023
Reviewed: 24 April 2023
Davanh
United StatesNot a major issue but the lights from hotel hallway came into window sides in room at night where the bed was, so being able to cover that would have been nice.
Great location, awesome staff!
Stayed in April 2023
Reviewed: 20 April 2023
Caroline
United StatesLobby & elevator could have used a good wipe & dust.
First front desk attendant ignored us while he enjoyed something on his phone. He grudgingly took our bags to storage until our room was ready. The next attendant later in the day was very helpful. Room was comfortable & clean. Only stayed one night as we were passing through. Location excellent to see Old San Juan.
Stayed in April 2023
Reviewed: 20 April 2023
Susan
United StatesWe stayed twice in a jr suite. The 1st time the room was smaller. There is no kettle or coffee pot, microwave, or fridge in the room. There was coffee and a microwave on the lobby and there were folks there deciding on how to improve that area
The location and staff were the best we stayed before and after our cruise. I liked the layout of the 2nd room better. The rooftop was interesting
Stayed in April 2023
Reviewed: 19 April 2023
Kim
United StatesThere wasn't any water or coffee in the lobby when we checked in the morning but it could have been a busy time.
We really found the location to be perfect, it was walking distance to a lot of restraunts and shops. The room was clean and we would stay there again.
Stayed in March 2023
Reviewed: 18 April 2023
Isa
CanadaThe windowless room would be difficult to stay in for longer than one or two days.
Very well located in the heart of Old San Juan. Was within walking distance to many restaurants and local attractions. The hotel provided luggage storage after check-out allowing us to explore the city while we waited to board our cruise.
Stayed in April 2023
Reviewed: 14 April 2023
Bridget
CanadaI loved the quirkiness. There was something to look at in every angle. In visiting San Juan I wanted to feel the vibe of the old town and this hotel was perfect! I felt immersed.
Stayed in March 2023
Reviewed: 10 April 2023
Staples
United StatesStaff was friendly, professional, and exceptionally helpful. Had a lovely breakfast at the restaurant. Room was very well appointed with fun and funky touches.
Stayed in April 2023
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