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Reviews of Biovilla Sustentabilidade

Herdade do Pinhal de Bastos, Vale de Barris, 2950-055 Palmela, Portugal

#5 of 7 hotels in Palmela

Guests' Choice

Review score

Based on 44 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    8.9

  • Facilities

    8.1

  • Staff

    9.2

  • Value for money

    8.2

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 1 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Park View
    • Stayed 1 night
    • Submitted via mobile

    Room had some spiderwebs and the shared bathroom was very basic but it had everything we needed.

    Very calming place. We loved it! Road to the hotel is bumpy but once you arrive, it's just amazing! Nice pool with beautiful view. Very good breakfast!

    Stayed in September 2023

  • Reviewed: 2 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room with Private External Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The pool looked a bit dirty

    The peace, the vibe and that it was all vegan

    Stayed in August 2023

  • Reviewed: 31 August 2023

    9.0
    Very good value for money and peaceful accommodation
    • Leisure trip
    • Group
    • Two-Bedroom House
    • Stayed 2 nights
    • Submitted via mobile

    It is in an area with mosquitos

    Nature and peaceful

    Stayed in August 2023

  • Reviewed: 3 August 2023

    9.0
    Charming house in beautiful nature.
    • Leisure trip
    • Couple
    • Double Room with Park View
    • Stayed 1 night

    Very charming house, with very very kind people who are running the building. Very relaxing place in nature. Beautiful place, beautiful house, terras. Very nice experience.

    Stayed in July 2023

  • Reviewed: 25 June 2023

    9.0
    Really good place , nice pool and pet friendly and yummy breakfast
    • Leisure trip
    • Couple
    • Two-Bedroom House
    • Stayed 1 night
    • Submitted via mobile

    .

    Beautiful design of the place

    Stayed in June 2023

  • Reviewed: 25 July 2022

    7.0
    Lovely people and food but a work in process
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Private External Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Looks like they are still building the place, the view from our terrace was mainly old building materials strewn about the place. When we arrived we were afraid they weren’t open as we first couldn’t find the right entrance and then the parking lot looked more like a building site.

    Rreally nice people working there. Lovely breakfast. Nice little swimming pool. I’m sure one day it will be a beautiful place

    Stayed in July 2022

  • Reviewed: 22 June 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room with Private External Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything! The room, the area, the plants/green/nature, views, the dogs, people, pure food, the 'mission' etc.

    Stayed in June 2022

  • Reviewed: 28 August 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room with Private External Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Shared bathrooms can be a bit inconvenient in busy moments. There where some ants in the room. Not enough storage.

    Location. Food is super tasty. Staff is very friendly. Swimming pool is naturally treated and has a great view. The dogs are friendly and I've them was out guide in a hike.

    Stayed in August 2021

  • Reviewed: 30 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Very nice people welcomed us and made our stay very enjoyable. Biovilla is a perfect place for nature lovers who are looking for orchids and birds. A great and healthy breakfast is included, what a great surprise!

    Stayed in March 2024

  • Reviewed: 19 February 2024

    6.0
    Good location, basic. Lots of mosquitoes.
    • Leisure trip
    • Family with young children
    • Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Lots of mosquitoes, we barely slept and had over 20 bites each. Lots of dead mosquitoes on the walls and curtains that hadn't been cleaned.

    Great location for hiking and trail running. Also close to amenities with a car.

    Stayed in February 2024

  • Reviewed: 29 December 2023

    1.0
    a massive disappointment
    • Leisure trip
    • Couple
    • Suite with Garden View
    • Stayed 1 night
    • Submitted via mobile

    When I found this place online I was beyond excited. Having lived and worked on organic and sustainable farms that offered stays, I know how special these places can be and this one looked fantastic. Unfortunately, our experience fell far short of expectations. To begin with, we were told we couldn’t have access to any kitchen or utilities to even make a tea or heat up a soup. Being pregnant, a good ways away from the city and Christmas Day anyhow when most places are closed, this definitely put a damper on our evening. There was no attempt to tell us anything about the place, show us around or make us feel welcome. We were simply shown to our room and told breakfast would be at 9 am the next day. Given we had to leave at 8 am this wasn’t very helpful and unfortunately the breakfast hours were not listed when I booked. I understand the culture here might lend itself to a later breakfast but seems a bit late for a farm and was just another disappointment. Finally, the room was freezing. Again, being pregnant this stuff matters even more so when I booked I chose places that says they have heating. If you call an old plug in heater that barely feels warm to the touch let alone one that heats the small room. We tried to laugh it off saying we felt a little like Mary and Jesus on Christmas night but ultimately it was a grand waste of gas, time and money to go out of our way to this place.

    Stayed in December 2023

  • Reviewed: 1 November 2023

    10
    I would go back any day and have recommended it to friends and family.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Private External Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    What I didn’t like was the amount of mosquitos, but obviously no fault of the accommodation.

    I had the most magical stay here. The grounds and property is absolutely amazing, but what made my stay even more exceptional was the staff. They were absolutely incredible, so welcoming, so caring, I cannot find the words to express my full gratitude. They cooked the best meals and said their secret ingredient was ‘love’ and you could taste that in every bite.

    Stayed in October 2023

  • Reviewed: 18 September 2023

    1.0
    Offered room different from the one booked.
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Private External Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Payed for a room with private bathroom and this option wasn’t available. Therefore, we had to share bathroom for the same price. Poor breakfast with feel options. The room didn’t have air conditioning as described in the booking confirmation.

    Peaceful location.

    Stayed in July 2023

  • Reviewed: 11 September 2023

    6.0
    Very poor customer service
    • Leisure trip
    • Couple
    • Five-Bedroom House
    • Stayed 2 nights
    • Submitted via mobile

    I’ve traveled countless times and Biovilla offered us one of the worst customer services I’ve ever seen. The room I had ‘specifically reserved’ after a long conversation directly with Biovilla staff was given to another guest and the room left for us wasn’t ready (at 6:00pm!). When I asked them what we should do since we couldn’t go to this room, a staff member suggested we sat outside and watched the sunset. They gave us the room keys at 9pm! Absolutely no compensation or proper apology was offered. When we finally got to the room, we saw that the drain in the toilet sink was blocked, so we asked them to fix it. The staff implied that I myself had made it clogged and they didn’t take any action. For 3 days we paid for a hotel where the sink couldn’t be used. We had dinner and breakfast at the hotel, but it was nothing much. One evening they served rice and the side dish was quinoa… and charged 18 euros for that per person. The staff members attitude is poor and they act as if they were doing you a favor. I asked the Booking.com customer service to help me get some form of compensation or apology and after Booking rep tried contact with Biovilla for 10 days without any response from them, Booking customer service rep gave up and gave me a compensation via Booking.com itself. Unfortunately I cannot recommend Biovilla hotel to anyone. If you want to enjoy Arrábida Park choose another hotel where people are professional and know what they are doing in terms of hospitality.

    What I liked was the Arrábida Park, which is not related to the hotel. The park is beautiful by itself and worth visiting. I would choose another hotel in this park though.

    Stayed in August 2023

  • Reviewed: 1 September 2023

    6.0
    Too short to judge, but not impressed
    • Leisure trip
    • Couple
    • Double or Twin Room with Private External Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Weird and bad welcoming from the staff. The main key person when we arrived didn’t speak English and we were guided to our room by someone (random?) we supposed was part of the staff. One hour later a guy entered our room without knocking and said we had been assigned to a wrong room. Breakfast at 9 is way too late, we had to catch a flight so we asked to have something in advance and we were served coffee, bread and fruit at 8:45.

    Very comfortable bed. Interesting location with nature-loving and water-saving concept.

    Stayed in August 2023

  • Reviewed: 27 August 2023

    10
    Lovely place perfect to eat healthy and reconnect to nature. There is very good vibe in the place. People are very nice
    • Leisure trip
    • People with friends
    • Seven-Bedroom House
    • Stayed 1 night
    • Submitted via mobile

    Nothing everything was perfect

    Very good welcoming Food was amazing : very homemade and delicious The place is really good to reconnect to nature Room very clean and good minimalist design

    Stayed in August 2023

  • Reviewed: 14 August 2023

    10
    Meditative place, comfy bed, peaceful environment!
    • Leisure trip
    • Family with young children
    • Seven-Bedroom House
    • Stayed 1 night

    Everyone were so quiet or just maybe in a meditative state, but that's just our observation, not a criticism. I guess that's the whole country problem, but we would love to see more fresh vegetables on our breakfast plate. :)

    Stayed only for a one night but should have stayed for longer because it felt that the place is hiding something great about it. Had a very late check in, but were greeted 23:30 with no problem. The whole place looks so spacious and great. Breakfast was not too much, but very delicious, surprisingly good Humus! Bed was too comfy, that we had one of our best sleeps in a while. Almost tried the pool, but we had to go further on our road!

    Stayed in August 2023

  • Reviewed: 25 July 2023

    10
    The escape heaven that everyone needs, it’s really a place to relax.
    • Leisure trip
    • People with friends
    • Five-Bedroom House
    • Stayed 2 nights
    • Submitted via mobile

    I struggle to leave and come back home 😀

    This is a incredible escape from your day to day life. It’s surrounded by nature, close to the beach and such a peaceful place. Staff are super friendly, I felt connected with them from the beginning. Some are volunteers and very interesting and special people. I practice yoga and felt it was my own retreat. Food was delicious. I absolutely loved it.

    Stayed in July 2023

  • Reviewed: 16 June 2023

    10
    Amazing
    • Leisure trip
    • Group
    • Double or Twin Room with Private External Bathroom
    • Stayed 1 night

    What an amazing place, especially for the price. It's located on a beautiful piece of land surrounded by hills and nature. There's a very nice path through the land, which goes for quite a while with barely anything else than nature in sight. The room was spacious with a beautiful minimalistic interior. The sanitary facility is shared but always next to or across of the room door. Very spacious and comfortable. Definitely recommend reserving for the optional dinner, breakfast is was also very tasty, healthy and plentiful. The staff is very friendly and fun to talk to.

    Stayed in April 2023

  • Reviewed: 22 April 2023

    10
    Loved it and can’t wait to return
    • Leisure trip
    • Couple
    • Double Room with Park View
    • Stayed 1 night

    BioVilla is a retreat location in the Portugal countryside that is visually stunning. There are great hikes right from the retreat. The staff are exceptional. The food, offered by the retreat, (so no need to travel for food) is exceptional.

    Stayed in April 2023

  • Reviewed: 4 October 2022

    10
    Really great stay and very welcoming team.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Shared Bathroom
    • Stayed 1 night

    It's a beautiful project. I like the entire idea of an ecological, sustainable approach to building and living. I also felt very welcomed.

    Stayed in September 2022

  • Reviewed: 29 July 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room with Private External Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Amazing atmosphere, nice people, breakfast and dinner was perfect. People should taste the Biovilla experience

    Stayed in July 2022

  • Reviewed: 2 July 2022

    10
    if you are anywhere near the area we cannot recommend staying here highly enough for home cooked breakfast, along with t
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    nothing

    the location and surroundings are stunning; the room was beautiful - we had the best sleep in nights on the huge bed, and were incredibly well looked after at the property

    Stayed in June 2022

  • Reviewed: 28 March 2022

    10
    can’t wait to go back.
    • Leisure trip
    • People with friends
    • Double or Twin Room with Private External Bathroom
    • Stayed 1 night
    • Submitted via mobile

    nothing

    We loved the wonderful staff and incredible food.

    Stayed in March 2022

Showing 1 – 25

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