129, Observatorului Street, 400352 Cluj-Napoca, Romania
#6 of 73 hotels in Cluj-Napoca
Guests' ChoiceBased on 572 hotel reviews
9.3Cleanliness
9.4
Comfort
9.4
Location
8.7
Facilities
9.2
Staff
9.5
Value for money
9.0
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 June 2024
Ioan
United KingdomClean and tidy. Good breakfast and restaurant.
Stayed in June 2024
Reviewed: 30 May 2024
Nir
United KingdomWalking distance to city!
Breakfast
Stayed in May 2024
Reviewed: 22 May 2024
Albert
Czech RepublicComplicated parking, but managable
All perfect Excellent breakfast
Stayed in May 2024
Reviewed: 3 May 2024
Michal
Czech Republicclean & tidy room delicious breakfast friendly staff
Stayed in April 2024
Reviewed: 1 May 2024
Adriana
RomaniaPet fee should be less and in full transparency.
Everything. Congrats for maintaining hospitality hotel management at such level.
Stayed in April 2024
Reviewed: 27 April 2024
Stela
RomaniaThe carpet
Excelent
Stayed in April 2024
Reviewed: 4 April 2024
Robert
United StatesNot much. Have stayed here several times and never had a bad experience.
Clean, good location, comfortable beds, polite and professional staff. Good breakfast and decent restaurant.
Stayed in April 2024
Reviewed: 10 March 2024
Rohit
LuxembourgPeople and entire city
Hotel staff are very good and room is very clean as entire city
Stayed in March 2024
Reviewed: 1 March 2024
Jorg
BelgiumTo hot in the room
Stayed in February 2024
Reviewed: 28 February 2024
Emanuel
Austriait was quite in the room number 707 and breakfast was good and diverse
Stayed in February 2024
Reviewed: 23 February 2024
Samir
United KingdomThe room I stayed in was very hot three nights average 25c this is with no air conditioning or heating on I had to open the window to get some sleep I have asked at the reception and was told they had faulty air conditioning the room was clean most but a big yogurt stain patch on the carpet floor left uncleaned.
Overall the place is clean and accessible the breakfast was excellent the restaurant is good and clean the staff were very friendly.
Stayed in February 2024
Reviewed: 17 February 2024
Mmkatz
RomaniaDrinks only in the minibar. Located in a residential area can be a minus.
Modern hotel. Good size room. Comfortable bed. Well equipped bathroom. Good breakfast. Good restaurant. Clean room and bathroom.
Stayed in February 2024
Reviewed: 12 February 2024
Ion
Romaniaamazing hotel! the staff were professional,friendly and accommodating. the rooms are beautiful and very clean.
Stayed in February 2024
Reviewed: 9 February 2024
Alex
GermanyLow maintenance and hair in the bed from previous guests which made me switch 3 rooms. Could be nice to change the bed sheets after the guests ;-)
The breakfast is very good and the staff is trying their best to cover for the low maintenance and lack of cleanliness in the rooms and in the spa which is undermaintened.
Stayed in January 2024
Reviewed: 22 January 2024
Tala23
BelgiumBefore our arrival date, I requested if they could prepare a birthday greeting note for my friend's birthday on that day. But when we arrived, they prepared not only the bday greeting note, but there were also complimentary nice cold wine, dessert and fruits waiting for us in our room.! It was a super sweet surprise for us! We loved it! Thanks a lot!
Stayed in January 2024
Reviewed: 21 January 2024
Pan
PolandHotel had all I needed. Most important comfortable mattress, big pillows and superb 10/10 great variety breakfast👍
Stayed in January 2024
Reviewed: 17 January 2024
Madalina
RomaniaThe SPA location was not properly cleaned; showers and locker rooms were not cleaned and quite degraded
Very helpful staff
Stayed in January 2024
Reviewed: 16 January 2024
Paolo
ItalyAmazing hotel, and great restaurant.
Stayed in January 2024
Reviewed: 6 January 2024
Marian
RomaniaThis hotel in Cluj is great! It totally blew me away compared to the other hotels I've stayed in here. Everything was amazing, from the lavish breakfast spread to the comfy rooms. The staff was incredibly attentive and the overall vibe of the hotel was just so inviting. I'm definitely coming back here the next time I'm in Cluj! 💯
Stayed in January 2024
Reviewed: 5 January 2024
Eduard
RomaniaNot very clean. Dirty floor, a curtain full of snot
Spacious rooms
Stayed in January 2024
Reviewed: 15 December 2023
Shabtai
IsraelI The place is far from the center. Something that requires a taxi or public transportation have no negative comment to write about the ho
Very good hotel, courteous staff, large clean rooms, recommend the high floors. Very good breakfast. Excellent hotel, very good service from the staff. Large dining room, a large selection of dishes for breakfast, in the evening the dining room turns into a restaurant, reasonable prices. Large and clean rooms, free parking on site. The hotel is highly recommended.
Stayed in October 2023
Reviewed: 10 December 2023
Roxana
United KingdomAl was great
We loved it
Stayed in November 2023
Reviewed: 5 December 2023
Dorin
RomaniaStayed there for 1 night as a transit option. Room was very big, very clean. Excellent service. I really really liked the breakfast. Excellent options. Excellent variety. The reception staff was ok. Very polite and helpful even if arrival time was late. Parking was available and for free.
Stayed in October 2023
Reviewed: 26 November 2023
Olufemi
IrelandEverything, staff, food, lovely breakfast, facilities, location, everything, truly lovely experience all round. The comfort levels exceeded my expectations
Stayed in November 2023
Playa de Muro, Spain
Fira, Greece
Weinstadt, Germany
Brisbane, Australia
Florence, Italy
Lithia Springs, USA
Lampedusa, Italy
Phnom Penh, Cambodia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content