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Reviews of Mercure Belgrade Excelsior 4 stars

Kneza Miloša 5, Vračar, 11000 Belgrade, Serbia

#119 of 210 hotels in Belgrade

Guests' Choice

Review score

Based on 215 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    9.3

  • Facilities

    8.3

  • Staff

    9.3

  • Value for money

    8.3

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 1 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    There is a designated smoking area but that doesn't have a shade. So, it's difficult to stand there in case of rain.

    Breakfast Location

    Stayed in March 2024

  • Reviewed: 9 March 2024

    9.0
    Overall, a great hotel experience leaved a lasting impression and made our eager to return in the future.
    • Leisure trip
    • Couple
    • Privilege Room with Double Bed
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast options might be a little bit more various

    The apartment room was great, comfortable and well-appointed room. The staff was very helpful and friendly, exceptional customer service. From the moment we arrived, we felt welcomed and valued. The hotel's attention to detail and commitment to excellence create a memorable and enjoyable stay.

    Stayed in March 2024

  • Reviewed: 19 February 2024

    9.0
    very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Breakfast started 10 minutes later. We were a little worried that we wouldn't make it in time.

    Everything was fine, it's not the first time we've stayed here.

    Stayed in February 2024

  • Reviewed: 30 January 2024

    9.0
    Superb
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The restaurant could be better

    Professional and friendly staff, good location, nice rooms

    Stayed in January 2024

  • Reviewed: 21 January 2024

    9.0
    Ideal place for a short stay in Belgrade
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Perhaps bathrooms needs some refurbishment, and also may be some problems with audibility from neighbour rooms

    Very convenient location on the edge of Dorcol and Vracar, nice renovated building with well-equipped rooms and good heating, very good variable breakfast, super-helpful and friendly staff, early check-in and free upgrade

    Stayed in January 2024

  • Reviewed: 19 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Cleaning in the rooms can be better.

    Nice hotel located in the city center close to everything

    Stayed in January 2024

  • Reviewed: 4 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The staff were very kind and thoughtful,we were very impressed with their warm approach and intimacy. we would like to express our most sincere gratitude to front officer manager "Milos Naumovic".

    Stayed in January 2024

  • Reviewed: 3 January 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights

    Ther is no parking at hotel or nearby

    Stayed in December 2023

  • Reviewed: 25 December 2023

    9.0
    Happy hours
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Street noise

    Very delicios

    Stayed in December 2023

  • Reviewed: 30 November 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 4 nights

    They closed the AC early and the weather was still hot. If you open the window its very noisy because its on a high way.

    Stayed in October 2023

  • Reviewed: 10 November 2023

    9.0
    A very comfortable hotel at a great location
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    bathroom could have had a better ventilation and better choice of toiletries.

    excellent location, professional and kind staff, very comfortable beds. I especially liked the windows (bay window style), which provided beautiful view and a lot of natural light. The room was facing the park and a busy street, which can be loud, but the windows were sound proof, but could also be opened if needed.

    Stayed in November 2023

  • Reviewed: 9 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The toilet was very small, or more like incorrectly positioned. If you sit on the toiletseat, your knees touch the wall, hard to get up, also the slippers were soft material, teared the next day in the morning.

    The hotel had very good design, luxury, on a very good location, the stuff were very helpful, it was all very nice, perfect place to stay at if you want to feel the heart of Belgrade

    Stayed in November 2023

  • Reviewed: 2 November 2023

    9.0
    All good, I like the stay
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    The hotel stood out for its impeccable cleanliness and the staff's remarkable friendliness. The Wi-Fi connection worked seamlessly, and the hotel's location was fantastic, making it convenient to explore the area. It had that classic, timeless charm, and the room was generously spacious.

    Stayed in October 2023

  • Reviewed: 31 October 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    It is imperative that you provide sockets near the bed! Please DON'T make those open showers! What moron introduced this nonsense?! The shoe cleaning machine was not working

    Nice and spacious single corner room Wi-Fi was working well even in the corner room

    Stayed in October 2023

  • Reviewed: 26 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No parking

    Location

    Stayed in October 2023

  • Reviewed: 24 September 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location and cleanliness

    Stayed in September 2023

  • Reviewed: 7 September 2023

    7.0
    Good layover in Belgrad
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Letting you embrace your inner world. That’s probably why there was no power outlet in the room.

    Stayed in September 2023

  • Reviewed: 20 July 2023

    8.0
    Highly recommended
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Busy lift

    Very clean, rather calm given its surroundings, staff friendly and helpful, nice ambience

    Stayed in July 2023

  • Reviewed: 15 July 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Nice and clean easily accessible but my air conditioning didn’t work and it wasn’t fixed

    Stayed in July 2023

  • Reviewed: 25 May 2023

    8.0
    Good hotel, great staff
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The single lift was total rubbish - at 7, selected 0, stopped at 1, back up to 7, finally down to zero. On the ground floor, selected (4,5,7), it did 0, 3, 2, 0, 4, 5, 7. Crazy. Curtains don't keep the 5am daylight out!

    Milos is the greatest hotel receptionist - knows all the best places in the city. Excellent advice for bars, restaurants, etc. Breakfast was wonderful (if you like savoury breakfasts!) Great location.

    Stayed in May 2023

  • Reviewed: 24 April 2023

    8.0
    Good alternative at the city center
    • Leisure trip
    • People with friends
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We all know minibars are expensive however in a country like serbia, you shouldn't put your customer in the position to buy a 300 ml water from the minibar at the same price as a 70 cl average quality wine in a supermarket ...

    Almost great location at tye centre. Good quality of internet. Staff was great; smiling, capable and helpful ...

    Stayed in April 2023

  • Reviewed: 23 April 2023

    9.0
    A great place to take a walk at nughts in Belgrade
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The room needs a small arrangement and, please, add more power outlets.

    The hotel have a history so it is great to feel it and touch it. Perfect location right in the center of Belgrade. Excellent staff and helpful at any moment. You should visit the restaurant as it have something to impress you

    Stayed in April 2023

  • Reviewed: 23 April 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 2 nights

    Between the reception and the elevator there is a stairway with about 10 stairs. You have to carry your language through stairs.

    Stayed in March 2023

  • Reviewed: 5 February 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Privilege Room with Double Bed
    • Stayed 1 night
    • Submitted via mobile

    The hotel has a long history - for those familiar with Milos Crnjanski, it is this hotel he stayed at when he returned from his London exile. The hotel still commemorates a part of that history. The staff is friendly, able, and up to the task. The location is amazing, the view from the top floors, stunning.

    Stayed in February 2023

Showing 1 – 25

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