First of all, the hotel is not 5 star! It is quite shabby and needs a lot of renovation. Cracks in the walls (in the room), wet spots etc - all the signs of the lack of renovations are present! Presume, that for the moment 5 star status is pretty much unacceptable to apply. The overall look of the hotel gets us back to Sovjet times. Especially - and this is my BIG question to the hotel - WHY YOU KEEP THE VERY UNFRIENDLY GUARD AT THE ENTRANCE FOR 24 HOURS? Who is always watching every step you make in the lobby so suspiciously, like you are visiting the secured secret NATO object? This would really prevent me from choosing this hotel next time I'm in the city. This is completely ridiculous! We are living in a civilised world, come on! This is a real and huge shame from your side, to be honest! One more things - please do something with the pillows, they are desperately uncomfortable!

Overall the hotel was chosen as one of the three 5 star hotel option in Kazan and this was the first time to visit the city. The hotel made more or less good impression with its drawbacks however. The room (deluxe king-size bed room) was really big and comfortable. Sufficient number of towels. Very big bed. good working conditioning/heating system in the room. A lot of toilet stuff like shower gels, dental kits etc. Full mini-bar (first time I finally get it since the COVID began). Quite nice and comfortable bathroom. Very nice breakfast - full of choice of any kind, where you can find everything you want (also for those who, like me, do not eat sugar, pastry, gluten etc). Nice location if using the taxi, however in the walking distance from the Kremlin). Overall nice.

Stayed in January 2022

Room, breakfast and most stuff

Stayed in December 2021

We were a group of three and booked a taxi from the hotel the night before the day of departure. On the day of departure at 4am we were told that they could not find a big car so we were offered two taxis ( 1 for passengers and 1 for luggages). We could manage to persuade the driver that 1 taxi would be enough but we had to pay more than the amount we were told while booking. But in the end all was ok.

The best packed breakfast I have ever had. On the day of check out I had to leave very early in the morning so I asked for a packed breakfast. I was served a mealbox containing a variety of pastries, fruit and sandwiches. The view of Kazan Kremlin from the room was absolutely amazing. I had no problems while checking in/out. Wi-fi was ok everywhere in the hotel except for the restaurant that is on the first floor. Though, Bauman street (which is a main shopping street with restaurants, cafès etc.) is at a walking distance, the area where the hotel is located is a little quiet. There's a shopping mall accross the street where you can also buy some snacks.

Stayed in December 2021

breakfast was only until 10:30 on Sunday

clean, very central

Stayed in November 2021

Excellent view to the heart of the city, analyzing breakfast

Stayed in May 2021

Unflexible and unpolite staff that could destroy the whole holiday and the great experience that the hotel could offer.

Great location, nice place, clean and comfortable and well equipped room, great breakfast and restaraunt, amaizing coffee :).

Stayed in April 2021

lets start with the wifi that only worked 1 of the 5 days i stayed there and i needed it to work the full 5. they kept telling me they were re-setting it and so on and gave me a cable to plug into the wall which didn't help at all, all in all just a bad experience. the restaurant they have in the hotel which is called Milli is not good at all i would tell you of my experience but there is not enough room. Lets just say they try too hard to be fancy and they cannot even get the food to taste good. The "Free" breakfast i was supposed to receive, no one from the front desk staff told me how to obtain it so i went to a local restaurant every morning and had a good breakfast there. the price for the rooms is way overpriced. they charge like your getting a room in the trump tower add to that the lack of wifi and horrible restaurant food and the value is atrocious, i will not stay here ever again. The front desk does not inform the client(or at least in my case) of such things as where to eat the breakfast they are supposed to give you or another information that you may need to know while in their city. they seem only interested in telling you how much your paying and making sure they collect that money before anything else. there is an extreme lack of friendliness or warmth towards the client at the front desk. You have to pull even the smallest detail from them, and when something goes wrong like the internet or the horrible meal in Milli which i ate about 10% of or the "free" breakfast never being offered there is no compensation back to the client. i'm used to being treated well when i visit places that tout themselves as a 5 star hotel(and charge the 5 star price) as the mirage does.

room was comfortable, the location was excellent the cleaning staff was fantastic and the view of the kremlin from my room was great

Stayed in October 2021

Room service was hardly available, long waiting times for restaurant orders, parking far from the entrance - need to use stairs to lift bags from there, impossible to park near the entrance

Localization, cleanness of rooms, tasty breakfast

Stayed in August 2021

No wifi signal in my room, Overpriced

Location is perfect, breakfast was good

Stayed in August 2021

I love everything.. And breakfast so amazing. Perfect stuff and location.

Stayed in April 2021

There are no comments available for this review

Stayed in February 2022

There are no comments available for this review

Stayed in December 2021

There are no comments available for this review

Stayed in January 2022

There are no comments available for this review

Stayed in December 2021

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Stayed in November 2021

There are no comments available for this review

Stayed in October 2021

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Stayed in October 2021

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Stayed in September 2021

There are no comments available for this review

Stayed in September 2021

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Stayed in August 2021

There are no comments available for this review

Stayed in June 2021

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Stayed in July 2021

There are no comments available for this review

Stayed in July 2021

There are no comments available for this review

Stayed in June 2021