WiFi is severely bad and disconnecting every 10 minutes. I complained but they don't have a solution.

Distance to Haram and staff

Stayed in November 2023

Nothing

Location is really good with food court just downstairs with most asian varieties. Hotel kindly gave us the room with haramain view and we will be ever grateful for that. The hotel is really quite. Lifts are very fast regardless of how high you stay. Staff amazing. Haram is literally opposite the hotel exit Alhamdulillah. This was second stay in 7 years and they have maintained the standards. Only downside is the bathroom that needs little upgrade but no foul smell or anything. Would defo come again Insha’Allah

Stayed in November 2023

We experienced a fire alarm at our floor (22nd) and there was no guidance from hotel what to do. It seems that emergency rescue processes are not well implemented

Perfect location, breakfast was great Staff was nice and helpful Meeting all facilities

Stayed in November 2023

Arrived at 4.40 but had to wait for about 45 min for check in as the rooms were not ready. They were busy however and he allowed us to check out late. Would recommend the hotel again.

Proximity to the Haram. Nice room

Stayed in November 2023

Toilet layout can be better. The view from the room I stayed in was literally the wall from the next hotel - makes the room darker. Housekeeping staff kept on knocking the door to clean/make the room - even when the do not disturb sign was on.

It's all about the location. Lifts were fairly quick - helps alot especially during peak times. Checking in/out was fast & seemless. Concierge staff were very helpful - taking our luggages out to the tunnel road when the main road was closed.

Stayed in November 2023

location

location is great, room are fine, breakfast is ok

Stayed in October 2023

The safwa tower is messy, and food smells everywhere Because the hotel is above the food court

The location is great, Too close to Haram

Stayed in November 2023

Staff and cleanup workers

Just food only and location rest is okay

Stayed in November 2023

Wife connection is very poor, with the room we got I believe it’s a little expensive.

Very near to the Haram, staff very kind and friendly.

Stayed in November 2023

It is a little dated and could do with a refurb Difficulties using UK plugs and there are limited plugs which meant we were using one port to charge three phones

The location is fantastic it is literally in the Haram, the beds and the shower room are lovely, all in all it was a great experience

Stayed in November 2023

Nothing

Very spacious for 5 people room

Stayed in November 2023

Very poor WiFi could not get WiFi in the hotel room

Is at a very good location. With good shops and restaurants access.

Stayed in November 2023

Poor WiFi facilities Average cleaning

Location

Stayed in November 2023

The service it was very good, spicyaly houscliner Mr Arshad and resaption Amel

Stayed in November 2023

Crowedy the clean service will come late. A bit expensive Noisy bells keeps running from time to time in the room No tuna in the breakfast 😄

The location near Alharam , the beakfast was very good, rooms are clean. The staff were friendly. That's all for now, if you are a group wanna do Umrah i recommend you this hotel.

Stayed in November 2023

Nothing

Location and view of Kaabah

Stayed in November 2023

Everything is ok

The rooms are spacious and the location is very close to the Haram, bery easy access

Stayed in November 2023

Everything was excellent, but enough drinking water fora 5 memers family needs was not provided

Everything was excellent, but enough drinking water fora 5 memers family needs was not provided

Stayed in November 2023

Wi-Fi and TV channels are very few and not covering main famous channels for news

Location is best and closest for Tawaf .. breakfast is good and rooms are spacious and comfortable with good AC .. but Wi-Fi was bad all the 4 nights not sure if related to room location - 1809 (18th floor)

Stayed in November 2023

We separate sleep with my family (wife and small child)

I book for 1 king bed but given 2 small bed

Stayed in November 2023

The most important thing is the location It's supper closed to the Haram, Housekeeping staff are great 👍

Stayed in November 2023

guests were smoking on the floor. Perhaps more strict protocol can be implemented for better no smoking control.

the distance was very convenient and close to the haram

Stayed in November 2023

Restaurant smell

Comfortable mattress, good breakfast

Stayed in November 2023

None

Location, staff, and cleanliness

Stayed in November 2023

The only downside was car access to the hotel is very limited so we did at times have to leave before 1030 as my father is wheelchair bound it was difficult for him. The price of breakfast was a little too dear too

This property was ideal for my family located right in the haram about 3min walk to king Abdul Aziz and king Fahad gate walk in use escalators or stairs to go to the mataf. Perfect for my elderly parents and disabled father I never got the opportunity to thank the staff members for allocating all three rooms next to each other one becoming a interconnecting room. The house keeping staff were amazing always offering assistance and asking if we were ok I could not fault anything about our stay with u really impressed. There is a food court in the safah tower for Bangladeshi and Pakistani cuisine don't have to walk miles most staff there and in the hotel were bengali speaking too.

Stayed in October 2023