Reviews of Pullman ZamZam Makkah 5 stars
Abraj Albait Complex, 21955 Makkah, Saudi Arabia
#231 of 346 hotels in Makkah
Guests' ChoiceReview score
Based on 11253 hotel reviews
6.7Score breakdown
-
Cleanliness
7.1
-
Comfort
7.2
-
Location
8.8
-
Facilities
6.9
-
Staff
7.6
-
Value for money
6.4
-
Free WiFi
6.4
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 27 April 2024
Humam
Australia10 reviews1 helpful vote8.0“Very spiritual”- • Leisure trip
- • Family with young children
- • Classic Room, 2 Single Size Beds, Partial Kaaba View
- • Stayed 2 nights
The hotel is part of a tower system, and the only way of moving in and out of the hotel is through its elevators. The elevator system was very bad and slow, and there are usually delays in moving around the floors.
The room had a nice view of the holey Kaaba The hotel is part of the clock tower, which had direct access to the Haram. The hotel provided a buffet breakfast and dinner, which was delicious and served a variety of food choices
Stayed in April 2024
-
Reviewed: 25 April 2024
منتصر
Saudi Arabia1 review6.0“They have to take care about the above bad points”- • Group
- • Classic Room, 3 Single Size Beds, Haram View
- • Stayed 5 nights
- • Submitted via mobile
It is very old and the rooms are not clean and the rooms light is very dim light and you can not see well
The front staff are very good especially Mr Fahd , the breakfast is very well and the restaurant staff are also very helpful
Stayed in April 2024
-
Reviewed: 24 April 2024
Atif
Saudi Arabia12 reviews7.0Good- • Leisure trip
- • People with friends
- • Classic Room, 3 Single Size Beds, City View
- • Stayed 3 nights
- • Submitted via mobile
services is not good
Stayed in April 2024
-
Reviewed: 24 April 2024
Mahbub
United Kingdom10 reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Family with young children
- • Classic Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View
- • Stayed 2 nights
- • Submitted via mobile
Too old inside the room facilities
Location
Stayed in April 2024
-
Reviewed: 24 April 2024
Ihussain
Qatar1 review6.0Pleasant- • Family with young children
- • Classic Junior Suite, 2 Single Size Beds, City View
- • Stayed 3 nights
- • Submitted via mobile
Room not ready on time .cleanliness is not up to status
Stayed in April 2024
-
Reviewed: 23 April 2024
Mohammed
United States9 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Classic Room, 2 Single Size Beds, City View
- • Stayed 12 nights
- • Submitted via mobile
I was sick. My wife wanted to get my tea and boiled egg. Guy said they don’t allow that.
Location
Stayed in April 2024
-
Reviewed: 23 April 2024
Hakim
Namibia1 review7.0- • Leisure trip
- • Family with young children
- • Classic Junior Suite, 2 Single Size Beds, City View
- • Stayed 4 nights
- • Submitted via mobile
This review has been hidden because it doesn't meet our guidelines.
-
Reviewed: 23 April 2024
Ramzan
United Kingdom1 review6.0“Good location.”- • Group
- • Classic Room, 3 Single Size Beds, City View
- • Stayed 5 nights
- • Submitted via mobile
The lifts were a nightmare to get. And early morning there would be alot off noise coming from the room above maybe builders. Hard to sleep
It was close
Stayed in April 2024
-
Reviewed: 22 April 2024
Herlambang
Indonesia16 reviews2 helpful votes8.0“Amzing hotel”- • Leisure trip
- • Family with young children
- • Classic Room, 2 Single Size Beds, City View
- • Stayed 3 nights
- • Submitted via mobile
Nothing. Everything is fine and meet with my expectation
Very close to haram and very quick for check in. This is the fifth times I stayed in this hotel. Amazing for my family, the menu of sohoor and breakfast is awesome.
Stayed in April 2024
-
Reviewed: 20 April 2024
Shabaz
United Arab Emirates4 reviews6.0“Over all good choice of mine to choose this Hotel, close to Makkah, inside Mall so all facilities from grocery to shopin”- • Family with young children
- • Classic Room, 2 Single Size Beds, Haram View
- • Stayed 3 nights
- • Submitted via mobile
Cleaning is not upto mark maybe because we visited durring the peak season but its fair
Infront of to Makkah walking distance
Stayed in April 2024
-
Reviewed: 20 April 2024
Najaf
United Arab Emirates42 reviews5 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Classic Room, 2 Single Size Beds, City View
- • Stayed 2 nights
- • Submitted via mobile
Being a 5* hotel the rooms are not upto standards
Location
Stayed in April 2024
-
Reviewed: 19 April 2024
Mohamed
United Arab Emirates3 reviews2 helpful votes6.0“Not a 5 star hotel, only exception is location”- • Leisure trip
- • Family with young children
- • Classic Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View
- • Stayed 3 nights
- • Submitted via mobile
Antiquated rooms, everything looks old and certainly not worth the price we paid.
Instant access to the grand mosque, Clock tower mall
Stayed in April 2024
-
Reviewed: 19 April 2024
Sohail
Pakistan1 review8.0“everything was very good. Just the person at reception was rude. and the wifi was very bad.”- • Leisure trip
- • Family with young children
- • Classic Room, 3 Single Size Beds, City View
- • Stayed 2 nights
wifi was very bad.
location and cleanliness
Stayed in April 2024
-
Reviewed: 19 April 2024
Heena
United Kingdom8 reviews8.0“It’s all about the location! Well worth the money for this alone!”- • Leisure trip
- • Family with young children
- • Classic Room, 3 Single Size Beds, Haram View
- • Stayed 4 nights
- • Submitted via mobile
Needs an update to the decor and cleanliness
Location is fantastic
Stayed in April 2024
-
Reviewed: 18 April 2024
Jumanyazova
United States3 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Classic Room, 2 Single Size Beds, City View
- • Stayed 2 nights
- • Submitted via mobile
Some of the housekeeping staff were not friendly. The interior of the rooms and restaurants were a bit outdated.
Location. Hot breakfast. Restaurant staff. Some of the front desk staff members.
Stayed in April 2024
-
Reviewed: 16 April 2024
Razack
United Arab Emirates12 reviews6.0“Good can be better”- • Family with young children
- • Classic Room, 4 Single Size Beds, City View
- • Stayed 1 night
- • Submitted via mobile
Toilets need refurbishment
Location and breakfast
Stayed in April 2024
-
Reviewed: 15 April 2024
Ayman
Bahrain10 reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Classic Room, 2 Single Size Beds, City View
- • Stayed 5 nights
- • Submitted via mobile
Food
It’s nearly for Haram
Stayed in April 2024
-
Reviewed: 15 April 2024
Wasim
United Kingdom3 reviews1 helpful vote7.0“Close enough”- • Family with young children
- • Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View
- • Stayed 4 nights
- • Submitted via mobile
Not enough clean
Near the haram
Stayed in April 2024
-
Reviewed: 14 April 2024
Soraya
United Kingdom5 reviews1 helpful vote7.0“It’s worth it because of the short walking distance to the masjid”- • Leisure trip
- • Couple
- • Classic Room, 2 Single Size Beds, City View
- • Stayed 4 nights
- • Submitted via mobile
The toilet wasn’t what I expected for a hotel like this. The shower head was bad and it had no attachments. You couldn’t take it off and wash your self properly it was just stuck to the wall. The sink was clogged and had to wait a while for someone to come fix it. Asked for water and no one came and I had to ask again the next day. I came around 2:30 to check in and it took over 2 hours and 20 minutes to check in and get a key. The queues were honestly disgusting. They need to be a bit more strict with people checking out on time because it’s not fair for others to come at check in time and the rooms aren’t available. That’s the only reason I wouldn’t want to come here again other than that it was decent.
The one thing that was good about it was that it was just a 5 minute walk from Masjid Al Haram. It was very convenient. The room was spacious and clean. The breakfast was okay nothing special however, the fresh eggs and pancakes were very good. The little desserts were the highlight of it all. The staff in the kitchen are really friendly and nice. They work so quickly and they’re so clean. Honestly made the vibes so much better. They are much nicer than reception staff. The females that do the check in down in reception have no facial expressions, no emotions, no good customer service and it’s just sad. You’d think you’d get treated a bit better in a hotel that charges this much.
Stayed in April 2024
-
Reviewed: 14 April 2024
Azhar
Saudi Arabia7 reviews1 helpful vote6.0“I like the property becsuse he location is close to Haram”- • Leisure trip
- • Family with young children
- • Classic Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, City View
- • Stayed 1 night
- • Submitted via mobile
Sanitory item was broken, so couldn't get shower bath. Room carpet was not clean
Breakfast was satisfactory,
Stayed in April 2024
-
Reviewed: 14 April 2024
Hairol
Brunei Darussalam48 reviews1 helpful vote6.0“Outdated decent hotel”- • Leisure trip
- • Solo traveller
- • Classic Room, 2 Single Size Beds, Partial Kaaba View
- • Stayed 1 night
Overcrowded and check in was a bit a bit chaos. Room is out dated - there are upgrading but not sure when will it be available. Room was a bit dark Breakfast was again overcrowded, limited food but was tasty. Staff is helpful to get you a table
Locations but dont be fooled with the hassled to go to Haram. The lift to GF is crowded most of the time. I booked a room with partial Kaaba view - probably not worth it, you can get better view at different hotel
Stayed in April 2024
-
Reviewed: 14 April 2024
Zubair
United Arab Emirates2 reviews7.0“It was good, but you definitely do not get a 5 star experience.”- • Leisure trip
- • Family with young children
- • Classic Junior Suite, 2 Single Size Beds, City View
- • Stayed 3 nights
- • Submitted via mobile
Access to the property with limited number of lifts which are always overcrowded
Location
Stayed in April 2024
-
Reviewed: 14 April 2024
Suleiman
Nigeria2 reviews7.0“My stay was good. I am satisfied with the Service Delivery.”- • Leisure trip
- • Couple
- • Classic Room, 2 Single Size Beds, City View
- • Stayed 9 nights
- • Submitted via mobile
The rowdiness. More dining halls recommended.
The breakfast was Excellent. But the halls are very rowdy.
Stayed in April 2024
-
Reviewed: 14 April 2024
Mohammed
United Kingdom12 reviews8.0“Comfortable. Nice to see that the hotel has undergone some renovation since the last stay.”- • Leisure trip
- • Family with young children
- • Classic Room, 2 Single Size Beds, City View
- • Stayed 2 nights
- • Submitted via mobile
As it was the last 10 nights of Ramadan and very close to Eid, the hotel was especially busy and staff seemed stressed and impolite. Long wait for checkin.
Location and breakfast options were great
Stayed in April 2024
Guests also reviewed these properties:
-
Ramoji Film City- Tara Comfort HotelPedda Ambarpet, India
-
Ramada by Wyndham Englewood Hotel & SuitesCentennial, USA
-
Hotel BarakaDakar, Senegal
-
VS King WilliamMarch, UK
-
Ferienwohnung KatiSaalbach Hinterglemm, Austria
-
Portland Marina View Penthouse ApartmentPortland, UK
-
Les Quatre VentsLe Guédéniau, France
-
