There is absolutely nothing we didn`t like.

We liked everything, everything! The most beautiful atmosphere in the hotel, like a fairytale. It is the best hotel we have ever been! We should stay for 3 nights, but we stayed one night longer. They think of every detail. especially for children :) We had everything possible for our child in the room (little sleepers, cosmetics..) Special thanks to the girls from kids club, they were wonderful. Also greetings for waitress Anita, very nice and willing to help :) Thank you very much and see you soon!

Stayed in January 2024

We were satisfied with everything. The hotel had a real Christmas atmosphere during the Advent period, it made the night there even more special. The dinner at the restaurant was fantastic, perfect for any celebration. He proposed to me at this place, it will always be one of our favorite. ❤️ We will definitely come back again and again.

Stayed in December 2023

Luxury and comfort are part of the standard package in such an international chain, but what really made our stay special was the very personal touch of the staff. They were very friendly and each of them aiming to make us feel welcome. That is priceless.

Stayed in August 2023

Nothing

Great location The stuff was very kind The view was just fantastic The room was So comfortable Breakfast was delicious Everything was So perfect

Stayed in July 2023

Loved the classical atmosphere and dining , portion size , very sociable and knowledgeable staff .

Stayed in August 2023

it could use a casual restaurant in addition to the main dining facility

Beautiful hotel.Incredible location. quiet . great staff……

Stayed in May 2023

I loved the spa with an amazing lake-view from the window and helpful staff,. The room was comfortable, clean, with realy huge beautiful bathroom. I enjoyed dinner in their fine dining Grand Restaurant. The breakfast was also delicious and rich. Would definitely visit that hotel again.

Stayed in April 2023

Nothing

The location, it was right next to the lake. The property had Cigar room which was amazing. Coffee lounge, fire places, Game area and world class spa with Sauns, jacuzzi and big pool with chandeliers. the chars in the pool were actuall the mostt comfortable sofas we had ever been to. And the view from pool, was just wow. The most important of all was amazing service the staff offered, it was as if i was transported to a different era where all your needs were taken care of. And the restaurant and its service, we booked a dinner and it felt lile michlen star place and food. We are definitely going to come again.

Stayed in April 2023

Everything was amazing

Best hotel I ever been to! The view was amazing, the staff was kind and helpful.

Stayed in April 2023

The hotel is very nice place, wellnes is perfect.

Stayed in February 2023

We booked a Delux Lake view room but upon arrival, we were told the Booking.com sent out the incorrect confirmations and we were then allocated a room with a view that we did not book nor paid for. Our room had a view of nothing at the back of the hotel. This was a big problem because this is only told at check-in with no ohter suitable hotels for miles in that area as an alternative. I think the hotel was dishonest about this. I think they sell off the rooms for more money and then allocated to poorer rooms to the Booking.com customers, then also blame Booking.com. This is a real problem. This 4 night visit was very expensive and then in an inferior room as well. Also be prepared that nothing, and I mean nothing, is for free at this establishment.

Most beautiful setting in Europe with very high quality accommodation and spa.

Stayed in February 2023

I was really enjoying the stay and the hotel has a beutiful view to the area. Staff was really nice and helpful. Shall be mention the reception & the bellboy service who helped in all of our request. We will deffinetly come back. Breakfast is the classical hotel breakfast with nice variety. Every day we got turn down service what is a nice touch and makes better the stay.

Stayed in January 2023

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This is a wonderful hotel in a beauty area. The service, the restaurant and the wellness are extra good.

Stayed in January 2023

At breakfast eggs were fried on butter , we asked if vegetable oil or olive oil can be used. However they were not able to accommodate. The Hotel has organised a transport pick up from the Poprad-Tatry airport, unfortunately the mini bus was dirty , smelly and old. Would have expected a better , more classier option. However this had no impact on our fantastic stay!

I wanted to stay in this property since I was a child and it was exactly how I imagined it to be if not more. The property itself has a fantastic location with breathtaking scenery. The hotel is super clean and the staff is delivering an outstanding service making you feel very special. Food, service, room service, cleaning ladies all are at the highest level imaginable. Special thanks for Simon and his team to making my husband's and daughter's birthday surprise so special. Going for the extra mile with the ballon decoration, cake and wine. Arranging to have interconnected rooms. The breakfast was not too bad, however needs some compromising attention. For lunch we have been using the Hotels Lobby/bar. It has exceeded our expectations. Was yummy, fresh and cooked to perfection. Also strongly recommend the hotel Grand restaurant for dinner. We decided to have a birthday dinner celebration there.. Was delicius. Their menu is keeping the elements of nature and forest in its food creating a very unique experience. On our departure day we have also been presented with a small goody bag of local , dry tea packs and soft drinks. What a way to finish our stay! Thank you again, we really enjoyed our stay and will make sure to be back! PS. next time hoping to use your award winning SPA experiance :)

Stayed in December 2022

nothing

it was more than perfect. the hospitality is exceptional. cannot wait to go back.

Stayed in December 2022

Unfortunately we had an adjoining room and we could hear every conversation through the door easily.

It was a beautiful hotel. The staff were amazing and very accommodating. The spa was the perfect ending to a day of hiking.

Stayed in October 2022

Save some money is not a cheap but it is worthy 😉we definitely coming back

Hotel is really relaxing comfortable Five star Hotel.We love it very friendly pleasant employees you are feeling really relaxing. Kempinski Hotel Deserve to be Five star plus,probably one of best Hotels in Slovakia well done thank you all people who looking after us 🙏👍

Stayed in September 2022

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Amazing place in the Tatra mountains!! Great restaurant and friendly staff

Stayed in September 2022

Nothing, all was great.

Amazing hotel with a great view of the lake. Breathtaking scenery. Hotel is super clean and staff is very helpful and professional. Food, service, room service, cleaning ladies all are at the highest level imaginable. Spa is definitely worth the visit as well. We enjoyed our stay fully and will be back for sure.

Stayed in September 2022

Beautiful place, room and wellness area. Friendly and kind staff.

Stayed in September 2022

If there were to be a heat wave in that area, one would feel the lack of air-conditioning. .

This is a very classic hotel in a beautiful location. Our room on the second floor overlooked the valley, which was a lovely view. While I didn’t feel the need to pay a premium for a room overlooking the lake, it was nice to be on at least the second floor as we could open our windows and curtains wide to enjoy the fresh mountain air without any sacrifice of privacy. Excellent breakfast. The welcome glass of sparking wine on our arrival after a long drive was much appreciated.

Stayed in August 2022

Bacon wasn’t very nice, would prefer streaky and crispy bacon.

Breakfast was good with good selection.

Stayed in August 2022

I like everything.

Stayed in July 2022

Very good overall experience

Stayed in July 2022