Nothing

Can't beat the location and the views from the rooftop of the hotel. It was close to major trailheads and easy to get around via their hotel shuttle.

Stayed in April 2024

- it is an expensive hotel but the hotel itself is quite old and outdated, - breakfast and dinner had lots of options, however, the food was not great.

Location is what you pay for this hotel. It is located in the middle of Alishan forest which is very convenient. Rooms are big. Staff is nice. The park is beautiful - we managed to enjoy it even in the rain.

Stayed in May 2024

Good customer service Perfect location Friendly staff

Stayed in May 2024

The hotel is severly overprized. The buffet at breakfast and dinner was okey but nothing special

The location in the nationalpark The staff was friendly and helpful

Stayed in May 2024

Considering the prestige of this property and the amount we paid, at least they should provide body lotion.

It is conveniently located inside the park, close to all the main trails and no additional shuttle needed.

Stayed in May 2024

Great location, food and sunset inclusive. Especially staying in the traditional building is an exceptional experience.

Stayed in March 2024

Some parts of the hotel are a bit old (but still clean). This hotel is expensive, definitely for Taiwanese standards. But location is key here and that is what you pay for. We were only in Alishan for 1 night so it was worth it for us.

The location of this hotel is amazing, it is close to all the the hikes and tranportation is provided ( from the visitor center/bus stop to the hotel and back) & To the train station to catch the sunrise trail (big advantage!). Since we had Rain we could not enjoy the observation deck but it is nice. Rooms in the modern building are modern and nicely renovated. All staff spoke good English and were a great help figuring out all the hikes in the area!

Stayed in May 2024

Pricey, and usually has a big group of tourists so it gets quite chaotic during peak meal times

Excellent spread for the dinner and breakfast buffet

Stayed in May 2024

food for dinner and breakfast are not impressive, could improve the quality.

Beautiful surroundings, nice setup, big and comfortable room. Staff are friendly and helpful.

Stayed in April 2024

- breakfast selection and quality was modest for the price - dinner buffet selection and quality were modest for the price - rooms were basic for the price

- location - location - location

Stayed in April 2024

Great service at check-in, and they even gave us a bottle of wine since it was our anniversary. The half-board was convenient so that we didn't have to worry about where to find dinner, and the buffet had a lot of options including vegetarian selections, with very good food quality. We came to see the sunrise over the mountain on our anniversary, and they had a convenient early-morning shuttle to the train station that left in time to catch the 5:10am train to the top of the mountain (side note, in the high season be sure you bought your train tickets beforehand, because by the time you get to the station the platform will be very crowded and the train boards soon after you get there on the hotel shuttle).

Stayed in March 2024

Deco a bit dated. Furniture arrangements can be adjusted to make the space feel more roomy. Install doors to the bathroom.

Great location. Friendly and courteous staffs. Prompt response to service calls. Good choices in buffet breakfast and dinner.

Stayed in March 2024

Complementary drinks and snacks aren’t really necessary for me, however it’s still covered in the room charge I believe (along with this many other services which I don’t really make use of, and you don’t have a choice to go without all these and get a cheaper price)

Shuttle bus goes to train station/bus interchange, which is convenient. Excellent location. Staff are nice and helpful. Can go to rooftop to watch the sunset. Buffet dinner and brekkie are delicious, yet slightly underwhelming considering how much it costs for 1 night. About the room itself, really not much to say, everything is fine and lives up to a 4 star.

Stayed in March 2024

Our room in the new building was very warm during our stay in late March. The room's climate control system had very limited effect as the temperature was mostly regulated centrally. When the issue was brought up with the front desk we were told to open the windows instead. Guests were also not able to drive up to the hotel directly and needed to take a transfer shuttle instead.

Fantastic location as it is located right within the national park. Our room in the new building was modern and very nicely furnished. The free in-room water and snacks were also appreciated. The breakfast and dinner buffets were great with very good selections.

Stayed in March 2024

The historical room we booked is bare minimum for the price we paid, perhaps if a coffee table or writing table is included will be expected. Washroom is also minimum, expected a bath tub. We stayed on the ground level facing the old reception area. Not sure if the floors above are any better but we keep on hearing creaking wood sounds as the people in the unit above us moved around whole night.

The free shuttle bus, central location and hotel overall look

Stayed in March 2024

We were in historic building and the mattress was very hard.

Clean and great location

Stayed in March 2024

A central location in the park! Facilities have been renovated so it feels comfortable. Breakfast and dinner are included, and the buffet-style meals were quite enjoyable too. A short bus ride to the parking lot, or maybe a 10-15 minute walk to Alishan Station. Though a bit pricey, understandable for its easy access to the park for the sunrise.

Stayed in March 2024

It is very overpriced.

The location is excellent

Stayed in March 2024

Food is average

Good amenities and location. Good service from staff.

Stayed in March 2024

Separate bath room and toilet is a little odd.

Location is great for exploring within Alishan. Staff were extremely friendly. Shuttle bus makes it convenient and appreciated greatly the sunrise shuttle to the train station. Breakfast and dinner included were excellent. Had a bathtub and wonderful in-room snacks & drinks included in room rate.

Stayed in March 2024

Clean, comfortable, good location and nice staff

Stayed in March 2024

Amazing location. Luxurious, comfortable room to return to after a day's hiking. The rooftop platform to view the sunset is a wonderful bonus. The preserved historical memorabilia on the 6th floor was interesting and charming. The service was excellent. Love the bath with a view too.

Stayed in February 2024

Lobby has very limited free sitting area. Tables with chairs have sign written telling you to spend at least 250 Taiwan dollars if you want to use the tables. This is first time I see something like this in hotel lobby.

Location. This hotel is inside the park. So, it’s convenient to do activities inside the park. Room is large with 2 big beds. It’s very comfortable

Stayed in February 2024

Great location, is close to all the trails, has very helpful staff, the food is very good, rooms are clean. Will stay again next time when we visit.

Stayed in January 2024