Accessible bathroom and we didn't have any accessible needs. Shower too low

Staff were great, the facilities were good, just tired, the location was good and the breakfast was great

Stayed in November 2023

Rooms are small for the rate.

Location is ideal as far as proximity to places to go.

Stayed in November 2023

Didn’t like that breakfast was the same everyday

Liked the location close to the mall

Stayed in November 2023

It was ok

Didn’t do much it was just for the day

Stayed in October 2023

Very basic room for lots of money

Location

Stayed in October 2023

The room was small.

The bed was very comfortable.

Stayed in October 2023

Some staff were very friendly (front reception) whereas others (concierge desk) were not as willing to assist with certain matters. One of the rooms in our group experienced an overflowing toilet. When we phoned down to reception, it was not acted upon as urgently as we would have liked. Hotel was not walking distance to the main Waikiki district requiring frequent Ubers. Roman bath is very high to climb into, no particularly suitable for elderly visitors with mobility issues.

Excellent pool and gym facility. Was handy to have a Starbucks on the premise and close access to the Ala Moana shopping mall. Cleaning staff were very thorough and attentive.

Stayed in October 2023

Getting to the beach was more difficult than expected both distance and crossing traffic. The elevators were difficult to operate, with a key card needed to go anywhere, even from the pool back to our room. The pool closed at 7PM, as we learned getting there at 6:55pm the first day, even though the gym was open until 10PM. Check in is 4PM, so if you're there for an overnight, swim first and eat late. Not major complaints, but you should know before you go.

The location is good for the shopping center. I realized the second day, they had a sky bridge over to the ala Moana shopping center.

Stayed in October 2023

The hotel wifi is spotty and erratic at times. The room was not entirely clean. It is relatively old and definitely needs to be refurbished. Breakfast at the restaurant is basic but expensive.

Excellent location, 5 min walk to the Hawaii Convention Center. There is a Starbucks on the hotel's lobby floor - convenient for getting coffee and breakfast.

Stayed in October 2023

Nothing enough amenities (Hair blush, Tooth brush and paste, Cotton swab etc.)

Easy access to Ala Moana Center.

Stayed in October 2023

The wonderful view of Hawaii.

Stayed in September 2023

It was a little old looking and the shower had no pressure.

Proximity to the shopping

Stayed in October 2023

The extra charges I seen on my bill for unknown reasons

Convenience

Stayed in October 2023

Uncomfortable bed, had to ask for extra pillows. Bed sheet was torn. Said city view but had a view of carpark. Early morning noise from reversing trucks. All the electrical sockets were loose

Location, clean and spacious lobby. Friendly staff

Stayed in October 2023

I was a little surprised that the rooms did not have an actual balcony or that there wasn’t a bar to buy cocktails or appetizers at the pool. Also - we would have eaten at cafe 410 but it only offered a buffet breakfast.

I liked staying close to the shopping mall and not too far from the beach. The fitness center had a lot of workout equipment and the pool was nice. It was convenient to have Starbucks in the hotel and a trendy bar to have appetizers and a drink. Overall we enjoyed our stay.

Stayed in October 2023

We had a partial ocean view with buildings in the way instead of an ‘ocean view’

Rooms cleaned everyday and staff were really helpful and friendly

Stayed in October 2023

Beds and pillows were very soft. And some staff were helpful while others were not.

Located conveniently right next to the Ala Moana shopping but not really walking distance from the main Waikiki hub. Had to Uber everyday.

Stayed in October 2023

Room was kind of small for the price. No fan to vent bathroom.

Easy to find, staff was very helpful and friendly.

Stayed in October 2023

The cost

Size of the room

Stayed in September 2023

A small comment that the partial ocean view room we had was mostly facing the mall parking lot and other bldgs. You had to lean around the corner of balcony to get a view of ocean. Could be a better room. (Room 1603 - Waikiki Tower). Choose 2313 if you can or other rms above the pool side.

The Hotel amenities and location are wonderful and convenient, the Lobby is beautifully renovated and welcoming. The staff are all nice and friendly. You are just a ramp away from one of the worlds largest open air Shopping Mall!! If you decide to dine in the hotel's Signature Steak house on the top (36th) floor, the views are amazing and go for the Happy hour as prices are 50 % off. Nice list of yummy appetizers and drinks...the best deal as you will tell from the crowds.

Stayed in September 2023

The rug and chair were older can could use a deep cleaning or a replacement.

I loved the location, the staff, the bed was very comfortable.

Stayed in August 2023

Breakfast selections were very limited for vegetarians/vegans. Laundry facility was inadequate, i.e. detergent vending machine was out of order and many users were waiting for access to a dryer.

Convenient location.

Stayed in September 2023

Old coffee machines, that don't fit into the cabinetry, so very hard to use, the free soap and lotion has a strong scent, nothing for drying wet clothes

Proximity to the mall, clean, safe, beautiful views, nice bathroom, starbucks in the lobby, plenty of elevators in the building, laundry facilities, nice balcony

Stayed in September 2023

Low ceilings in hallways. Hallways not very well lit. Dark closed in feeling. Better lighting would make a world of difference. Arrived early and had to wait until room was ready to use Premises. Most hotels will give you access to facilities like pool, gym etc. They did not.

Location next to mall awesome!!! Everything you could need just across street. Longs, Target, Food Lion, restaurants..... View from room stellar!!! Triple slider in both living rooms. Sunset views tremendous!! View of ocean, beach park, and mountain!

Stayed in September 2023

Location. Close to Ala Moana mall. Also loved the buffet breakfast

Stayed in September 2023