6200 Melton Road, Portage, IN 46368, United States
Based on 100 hotel reviews
5.7Cleanliness
6.3
Comfort
6.2
Location
7.4
Facilities
6.0
Staff
6.8
Value for money
5.6
Free WiFi
6.2
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End of dialog contentReviewed: 15 June 2023
Deidra
United StatesOther than first staff who checked us in, everyone else was rude and/or unhelpful. Guy in office behind check in desk was rude and kept changing the rules as we checked in. Ended up that no galley items could be charged to room even though their terms said it could be. Despite agreeing to no parties when signing in many rooms were having loud parties. Housekeeping woke us at 8am on check out day when checkout wasn't until 11! Also whenever we left the room staff in hallway would ask us if we were checking out now...felt rushed. Was no breakfast or coffee that morning.
The lady I checked in with was amazing. Nice and courteous and provided us some recommendations that were amazing. The room was clean. Location was great for our trip.
Stayed in June 2023
Reviewed: 30 March 2023
Lillian
United StatesThe fact there was NO WI-FI or CABLE for the kids to watch tv to unwind or Wi-Fi so they could at least watch there iPads , the water in the kiddie pool was very cloudy. Had to ask for towels in the pool area, no one kept it stocked. Had to wait for breakfast because they kept running out of food.
Location was great. Close to several restaurants, the size is the pool area was great.
Stayed in March 2023
Reviewed: 3 December 2022
Aneta
United StatesPool was closed and staff was not helpful. The mirrors were dirty and water was cold.
Stayed in November 2022
Reviewed: 21 August 2022
Knoepflein
United StatesPossibility of not having a room even though we were already charged on our credit card for it. They over booked then first room given was not clean.
The staff was very friendly and apologetic.
Stayed in August 2022
Reviewed: 16 August 2022
Wright
United StatesThe hotel could use some cleaning . The rooms was decent
It was close to where we needed to be .
Stayed in August 2022
Reviewed: 30 July 2022
Emily
United StatesStayed for 3 nights and not one time did a person make up the beds, provide clean towels or toilet paper. Room was not cleaned each day. Ice machine on 4th floor was not working, inches of water all over the floor. No safe in the room to lock up belongings. Fridge did not work.
Easy to find your way around, beautiful pool, great lobby and eating area.
Stayed in July 2022
Reviewed: 5 July 2022
Johan
United StatesBeds and pillows were dirty and smelled bad.
Stayed in July 2022
Reviewed: 5 July 2022
Jose
United StatesFloors were dirty
It was a quiet
Stayed in July 2022
Reviewed: 23 May 2022
Lori
United Statesvery loud
clean, modern rooms.
Stayed in May 2022
Reviewed: 28 March 2022
Valerie
United StatesBed skirt and frame was disgusting. It looked like old vomit. I didn’t see it until I was getting ready to check out so I couldn’t complain but I was very disgusted and do not ever plan to return.
Stayed in March 2022
Reviewed: 21 March 2022
Lisa
United Statestub shower head was broken had to change rooms.
space of room
Stayed in March 2022
Reviewed: 16 November 2021
Carbajal
United StatesPool dirty hallways dirty no blankets for sofa bed no towels for the pool
Stayed in November 2021
Reviewed: 30 September 2021
William
United StatesCheck in was crazy slow
Stayed in September 2021
Reviewed: 1 July 2021
Shauntiara
United StatesThe hallways smell like mildew
The workers were nice
Stayed in June 2021
Reviewed: 28 May 2021
Briana
United StatesThe beds needed to be cleaned Ann’s the floor wasn’t vacuumed properly
The water park for the kids
Stayed in April 2021
Reviewed: 25 March 2024
Mica
United StatesI don’t like how I was greeted and how they not communicate that pool wasn’t working
Breakfast was nasty and it was a lot of food
Stayed in March 2024
Reviewed: 29 February 2024
Jerimiah
United StatesWe drove 2 and a half hours away to stays here and the hotel staff lied about the pool being open when we called before reserving the room
Stayed in February 2024
Reviewed: 17 October 2023
Jody
United StatesThe breakfast needs to improve
The pool
Stayed in September 2023
Reviewed: 1 October 2023
Jasmine
United StatesThe price was too much the pool was never open I did not get my breakfast and the staff was completely rude.
I liked the location of the hotel in proximity to my family that I was visiting.
Stayed in September 2023
Reviewed: 5 September 2023
Samantha
United StatesHad to switch rooms 3 time. Broken AC units. Tv didn’t work. Ruined our whole night with how long it finally took to get a room with 3 kids
Location
Stayed in September 2023
Reviewed: 24 August 2023
Sheila
United StatesStained towels
Friendly staff
Stayed in August 2023
Reviewed: 21 August 2023
Jody
United StatesBreakfast good been better the biscuits wasn't done all the way, and not much selection for kids
Pool
Stayed in August 2023
Reviewed: 25 June 2023
Lisa
United StatesNothing
Clean and friendly staff 👌
Stayed in June 2023
Reviewed: 22 June 2023
Heather
United StatesStaff was rude and walked away while I was speaking. Pool was closed and when asked why, staff person said it wasn't. When shown the sign on pool door, she shrugged and said no one told her. Bed sagged like an old swayback mule. Not very clean. Despite specifically requesting a 1st floor room when making the reservation the day before, I was given a 2nd floor room and told I had NOT requested 1st floor! Then when I said I was a rewards .member, she said that if I wanted my stay to be included in the rewards I gad to say that vhen making the reservation. So this stay would not be recognized as part of the rewards points. This was definitely not what I have learned to expect from Best Western.
Not much
Stayed in June 2023
Reviewed: 14 June 2023
Jones
United StatesMade reservations then were told that they were totally full when we got there. We were not offered any solutions and instead got to hear the receptionist complain about how the booking sites always overbook. I was still charged for the room and am not getting a response from booking.com regarding the matter.
Stayed in June 2023
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