1500 North Sam Houston Parkway East, Houston, TX 77032, United States
#418 of 430 hotels in Houston
Guests' ChoiceBased on 99 hotel reviews
4.6Cleanliness
5.6
Comfort
5.7
Location
6.4
Facilities
5.7
Staff
6.6
Value for money
5.6
Free WiFi
10.0
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End of dialog contentReviewed: 8 November 2023
Darius
United StatesRoom wasn’t cleaned every day hotel had a strange smell, the elevator had a strange smell and the room had ants and roaches
Stayed in November 2023
Reviewed: 30 September 2023
Mark
United StatesEverything
N/a
Stayed in September 2023
Reviewed: 28 July 2023
Christopher
United StatesCard to rooms didn’t work, elevator had stop working…the back door ain’t work with the cards so I have to walk all the way around
Pool ,hot tub , room size , quietness around the property
Stayed in July 2023
Reviewed: 10 September 2022
Kiran
IndiaCockroach
Stayed in September 2022
Reviewed: 13 December 2021
Deangela
United Statescouldn’t cook because it was nothing we could cook with
all the staffs was nice and it was clean
Stayed in December 2021
Reviewed: 4 December 2021
Ashley
United StatesI do not like the fact that the curtains are see through and also I found a roach in my sink
The manager is very understanding and he respects the guest.
Stayed in December 2021
Reviewed: 12 April 2024
Ortiz
United StatesRude boy at front desk
Had issue with front desk. The new employee had rude attitude and personal assumptions due ro his own inexperience in his own job performance Even when I showed proff by my personal and private documents he made a statement of letting ME make it and accused me of wrong doing and receiving free rooms. Had to go and have managers show him again how to receive payment made by me for early booking . Paid in advance was treated like I begged or stole or frauded 'HIM'.
Stayed in January 2024
Reviewed: 13 February 2024
Karen
United StatesLove this place. It’s always clean and it’s so comfortable. Staff always so nice and polite. I recommend this hotel to anyone
Stayed in February 2024
Reviewed: 4 February 2024
Moises
United StatesDON'T WASTE YOUR MONEY. Staff were rude. They did not have some of the things that they advertise to include and place was dirty and full of cockroaches. They did little for me and my family even though I made a big complain about it.
Stayed in January 2024
Reviewed: 23 January 2024
Javier
United StatesEverything. Roaches, trash all over the hotel, no working tv, no working remote. Bed was uncomfortable, mattress was horrible with broken springs, no breakfast options, and cleanliness is horrible , not to mention we waited 30 minutes to be checked in. Took an hour to check us in but has been knocking on door since 10:30 making sure we leave at 11.
Nothing. I thought I was back in the projects.
Stayed in January 2024
Reviewed: 18 January 2024
Mora
United StatesThe lobby guy was suoer sleeping At room we have roaches And barely the first hours Our truck was stolen from the parking lot And the guy at the lobby was super calm Acting like nothing happen When I ask for help he refuses to call the police or show the videos And was super suspicious cuz our Truck was parked at the very front door at the hotel And we ask for a refund cuz we only stay one night and all that happens We have to move to another place
Nothing
Stayed in January 2024
Reviewed: 30 December 2023
Kelvin
United StatesSketchy people , not clean and a plethora of roaches
Stayed in December 2023
Reviewed: 30 October 2023
Christopher
United StatesThe roach infestation
Room size
Stayed in October 2023
Reviewed: 13 October 2023
Trista
United StatesWe had roaches in our room, we were supposed to stay a week but stayed one night. I requested a refund for the rest of the nights, and no one has gotten back with me about my refund. We will not be staying there again.
Stayed in October 2023
Reviewed: 9 October 2023
Garcia
United StatesRoom had roaches
Had kitchen
Stayed in October 2023
Reviewed: 19 September 2023
Andrea
United StatesThey could definitely use some upgrades on appliances at this location..
The staff is accommodating and Friendly. The rooms are spacious and clean. They have two elevators and stair wells for ease of access to your room. Kevin, Miss Dee, Nelda and the rest are always welcoming and friendly even when bogged down.
Stayed in August 2023
Reviewed: 6 September 2023
Lizeth2000
United StatesPrivacy advocates
Someone is using my account
Stayed in September 2023
Reviewed: 4 September 2023
Taylor
United StatesRoaches
Nothing
Stayed in September 2023
Reviewed: 14 August 2023
Patrick
United StatesSet word of a midnight check in !  Concierge did not show up until 1 o’clock in the morning ! No customer skills whatsoever ! He was rude and crude ! He tried to charge me for a late check in ! I had to walk down the street at 2 o’clock in the morning and stay at another hotel down the street ! I demand satisfaction ! Refund !
Location
Stayed in August 2023
Reviewed: 11 August 2023
Reginae
United StatesThey had roaches! Stay away, the money doesn’t refund for up to 5 business days.
Stayed in June 2023
Reviewed: 4 August 2023
Rhetta
United StatesThey have got to spray for bugs. Only saw a couple...but I would like to see none.
Staff is very accommodating. Pricing is fair
Stayed in August 2023
Reviewed: 2 August 2023
Erika
United StatesThe fact that said breakfast was included and there was NO BREAKFAST, just coffee. The fact that when we first open the faucets the water was yellow/muddy before it turned clear. The cockroach in the bathroom in the first two hours. Not clean.
Stayed in July 2023
Reviewed: 25 July 2023
Joshua
United StatesThe first room we were given was infested with roaches. It was so nasty, it was a non-smoking room but smelled absolutely disgusting
The bed was comfortable.
Stayed in July 2023
Reviewed: 21 July 2023
Andrea
United StatesNothing
Everything
Stayed in July 2023
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