Location, the amount of security automatically made me feel unsafe to park or stay there in general, description says downtown and it is but if your looking for “Riverwalk” area. THIS IS NOT IT

Clean and updated

Stayed in February 2024

when we booked the room, we were told that there would be a breakfast and we were also told that there was a sleeper sofa for one of my children. Neither one was actually an option which made my daughter and son have to share a bed and I was not expecting to pay $2 a yogurt or tiny box of $2 cereal which required a tiny $3 milk.

the property was clean and the staff was exceptional

Stayed in March 2023

There was a lot of construction and quite a strong smell of paint on the second floor which is why we moved to the bottom floor. The pool feels like it's right in the middle of a parking lot, perhaps putting up some privacy fencing would make it feel more relaxing.

The room was spacious, clean and quiet. The staff was very helpful in moving out of the first room which was right next to the construction going on in the hotel. The laundry facilities were very convenient. The bathroom was a good size and great water pressure.

Stayed in September 2022

The bathroom was still from the 1980’s. Old worn vanity with a mirror frame that was missing chunks. Really needs work.

Stayed in October 2022

The check-in process was more complicated than it needed to be. No breakfast or coffee in the lobby in the morning

it was clean & conveniently off the freeway, but the surrounding area looked a little sketchy

Stayed in July 2022

Saying goodbye

For it to never end

Stayed in July 2022

Pet fees

Location

Stayed in December 2021

When I made a reservation, I requested a King size bed and the hotel said it was because of Booking.com that I didn't receive my bed of choice. I was upset about that, because the double beds are just too small.

I like that the rooms and facility was very clean! Staff was friendly & helpful.

Stayed in November 2021

Drive up made me nervous because it was only partly repainted and reception area outdated...room and bathroom furniture also outdated and needing some repair and some mold stains in shower.

It was very clean! I always reclean my hotel rooms. Usually I am justified by how dirty my clorox wipes are after. But this time there was nothing on the wipes! Even the bathroom floor didn't make the wipe dirty! I was duly impressed. The beds and pillows were also very comfortable. I loved the full size fridge and freezer (also spotless). The entire staff was friendly and helpful. Location was easy to get to and the room we had was quiet. Heb shopping just around the corner as well.

Stayed in August 2021

The person was clean our room stole something of us

Stayed in July 2021

There was an odor in the room; no breakfast.

Beds were comfortable; kitchen was nice, bathrooms was large. Pool was not operational when we arrived which was a deal breaker. However, they were able get the pool operational again before our leave ended.

Stayed in July 2021

We enjoyed everything!! The pillows were my favorite

We loved the fact that it was so close to Lackland Air Force Base!! It made our early early mornings to watch our daughter graduate so much faster and easier

Stayed in March 2024

Cleanliness of room. Need daily cleaning for rooms with kitchenetttes and vacuum carpets but room service was not available daily and only upon request. Cleanliness of bedsheets/covers stained blood semen No free breakfast

Great location Soap and shower toiletries provided Free coffee 24hrs

Stayed in March 2024

Roaches,hairs everywhere

Stayed in October 2023

Barstools were covered in what looked like sugar. Air conditioner was quite loud.

Large room, good location, comfortable bed, separate bedroom, nice size bathroom.

Stayed in September 2023

the dog area is small and it grossly littered with dog poo from guests that didn’t clean up after their pets.

I chose this hotel because it allows pets. I’ve stayed with this chain before and find them consistently comfortable and clean.

Stayed in October 2022

No breakfast provided. No hand soap in bathroom. No refresh of coffee, popcorn, sheets, or made bed. Sheets smelled. Not clean. Probably not vacuumed.

No breakfast provided. Lite people traffic, ok. TV

Stayed in July 2022

No breakfast, no drinking water, no where to get ice, terrible coffee. Compare to other hotels in the same area, the price is unbelievably high.

Has simple kitchen facilities to cook eggs. Free laundry.

Stayed in July 2022

Cleanliness was not good.

WiFi was working fine

Stayed in April 2022

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breakfast was delicious

Stayed in March 2022

TOO NOISY! Next to elevator. Refrigerator noisy.

clean room

Stayed in February 2022

Cleaning was not up to standard when we compare with similar size hotel. There was a notification " we clean once in a week for safety". One week is very long time, I am not sure how clean it was when I arrived. I could see dust on the fridge and the bath tub was not fully clean. Staff was not so cooperative, there was no cart to carry luggage to room.

Location is close to downtown. It is also rightly priced and room has all necessary amenities. Beds were very comfortable. ``

Stayed in November 2021

The area leaves a bit to be desired and this Candlewood Suites is not up to the standards of other Candlewood Suites locations I have used in the past. The bed seemed a lot smaller than a Queen, more along the lines of a full, the bathroom had dirty grout in the corners of the shower. The room was over all outdated. Prior to my check in the previous customer was difficult to say the least and the receptionist was visibly flustered. She didn’t have the skills to accommodate that difficult customer and it carried over to helping me. She truly appeared to try to satisfy the customer and readjust by having a pleasant encounter with me but she could use either more experience or more training. Not worth the $ I paid.

The hotel is right off the interstate, so that was great.

Stayed in October 2021

Don't show the real pictures on website, everything is old and smell bad, tv and furniture is very old, really was a bad experience

People was great

Stayed in July 2021