6189 Muhlhauser Road, West Chester, OH 45069, United States
#13 of 18 hotels in West Chester
Guests' ChoiceBased on 83 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
8.8
Facilities
8.4
Staff
8.5
Value for money
7.6
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End of dialog contentReviewed: 27 May 2024
Nicole
United StatesWere room was located
The room had no microwave it was not worth the cost I will not be stay again at this location..
Stayed in May 2024
Reviewed: 22 May 2024
Ronesha
United StatesThe price to much for one day
The room and pool
Stayed in April 2024
Reviewed: 18 August 2023
Klumpel
United StatesSee above- a little more clear that breakfast was not included in room fee.
I ended up getting breakfast and had to pay $56 for things we really did not like. So many hotels have complimentary breakfast and I thought this was the case. It was not clearly articulated, so I was disappointed I had to pay that.
Stayed in July 2023
Reviewed: 27 July 2023
John
United StatesFor the price, breakfast should have been included
Clean upscale, beds comfortable
Stayed in July 2023
Reviewed: 25 July 2023
Randall
United StatesLoved having laundry facilities available but a number of machines were out of order during our stay.
Helpful, friendly staff; comfortable and clean room; nice family location with easy access to eats, shopping, and entertainment
Stayed in July 2023
Reviewed: 23 January 2023
Brian
United StatesShower and tub needed an update; slippery. Televison did not bring channels selected.
Spacious clean rooms. Excellent restaurant, bar, and gathering areas. Quiet and restful.
Stayed in January 2023
Reviewed: 19 November 2022
Rachel
United StatesThe bed was very uncomfortable and the pillows were small and had zero support. Very restless nights sleep.
Stayed in October 2022
Reviewed: 10 October 2022
Brittany
United Statespull out sleeper was very uncomfortable and no blanket was given for pull out bed or pillows
clean , updated great location.
Stayed in October 2022
Reviewed: 26 July 2022
Yvette
United Statesclean and close to everything
Stayed in June 2022
Reviewed: 21 May 2022
Bilal99
United KingdomThe staff recognised that I had stayed previously and recommended places for me and my colleagues to dine.
Stayed in May 2022
Reviewed: 16 May 2022
Quire
United States$17 per person for breakfast is a little crazy to me.
very classy looking and comfortable
Stayed in May 2022
Reviewed: 25 April 2022
Ronnie
United StatesThe room didn't have a microwave.
The room was clean and spacious
Stayed in April 2022
Reviewed: 19 February 2022
Bilal99
United KingdomGood location and the staff were very friendly and forthcoming.
Stayed in February 2022
Reviewed: 30 November 2021
Lowell
United StatesDid not have breakfast
Stayed in November 2021
Reviewed: 17 October 2021
Keith
United Statesair conditioning didn’t work well. thermostat set at 65 but it never hit below 74 degrees. it appears the ac unit is controlled by sensing movement in the room
very nice hotel that was clean and well kept
Stayed in October 2021
Reviewed: 19 September 2021
Debra
United StatesThere were 2 full size beds instead of one king and one full, which is how it was advertised. Very uncomfortable for 3 adults. Also, the beds were very hard and uncomfortable. Not what we have typically experienced with Marriott.
Decor was updated and modern. Everything was clean and staff was friendly.
Stayed in September 2021
Reviewed: 26 July 2021
Johnesia
United StatesBed uncomfortable and room wasn’t cool enough. The thermostat wouldn’t allow us to control the temperature
Room Overpriced
Stayed in July 2021
Reviewed: 21 May 2024
Gerald
United StatesRooms were a bit tired , poor lighting in halls Lamp switches in the room were tiny and hard to find . Pop up sink drain would not pop up . I reported it at Checkout
Nothing special , expensive Your residence inns have a better and free breakfast , staff was very attentive Limited selection for $24
Stayed in May 2024
Reviewed: 22 May 2023
Stacy
United Statesmy kids went to the front desk after being in the pool had their towels wrapped around them and were told they were not dressed properly and they would not give them more towels.Paid $252.00 for 1 night,  it was 1050 in the morning and people were banging on the door asking when we were going to leave so they could start cleaning the room. You don’t even get breakfast included with this price. The rooms do not look anything like they do online and the products in the bathroom smelled horribly they claim that they have Bath and body work products that’s a lie. The whole experience was horrible will never go back again and would not recommend to anyone. Way overrated way too expensive for what you get. Not worth it at all. Don’t waste your money.
the shower head
Stayed in May 2023
Reviewed: 22 May 2023
Alaina
United Stateshow the breakfast and dinner wasn’t included
Stayed in May 2023
Reviewed: 16 May 2023
Vincent
United StatesAwsome staff, Great food, Beautiful area.
Stayed in May 2023
Reviewed: 24 October 2022
Alyssaag
United StatesThe television never worked for me. The maintence man tried to fix it two seperate times for me and couldn't figure out how to make it work. I was and am very dissappinted to have spent so much money on a hotel room with no television, not to mention the 2 maintenance interruptions in my stay. My mini fridge also never worked. I was advised to unplug and plug in again the fridge, which was a very challenging and stressful ordeal as the plug in is in a hidden, hard to reach hole in the wall. Also, it still never worked. The toilet stopped working working also. I let the front desk staff know of these issues and they said and did nothing to help me feel better about these issues happeninf to me. I plan to make it very well known on every platform and to everyone I know how uncomfortable, disappointing and frustrating my stay was here.
The beds were comfortable and the room was clean. The lamps and thermostat worked properly. I did not use the shower or bath.
Stayed in October 2022
Reviewed: 12 October 2022
Vanessa
United StatesYou had to pay for everything including breakfast and WiFi. This stuff should have been incuded!! 200 charge for room! The windows were dirty outside our room!!
The actual room.
Stayed in October 2022
Reviewed: 15 August 2022
Mary
United Statesnothing
very nice hotel clean friendly staff
Stayed in August 2022
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