1375 North Cassady Avenue, Columbus, OH 43219, United States
#98 of 152 hotels in Columbus
Guests' ChoiceBased on 69 hotel reviews
7.3Cleanliness
8.0
Comfort
8.2
Location
8.1
Facilities
7.4
Staff
8.0
Value for money
7.2
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Showing 1 – 25
Reviewed: 16 May 2024
Dawn
United StatesI was hoping the hotel was closer to the airport. The rooms could use a bit of a “refresh.” Also, elevators were located waaaaay back of the hotel. Not something you want to “hike” after a 4 hr flight and getting in late night.
The staff were extremely friendly and wanting to please.
Stayed in May 2024
Reviewed: 12 April 2024
Jennifer
United StatesFurniture was ahabby, outdated, bed was ok comfort-wise
Quiet, pillows
Stayed in April 2024
Reviewed: 4 April 2024
Patricia
United StatesThe Bartender/ Waitress was rude and inconsiderate. If some of the people sitting at the bar placed an empty glass at the edge of the bar and she would automatically fill it. Others were totally ignored as we were. She gave us dirty looks and was very inconsiderate even though we tipped. Staying at the hotel was nice and the beds were comfortable. We were picked up at the airport in a shuttle but charged for parking 10.00 even though we didn't have a car. We advised the check-in person when she asked and the check-out person when we left. Just a shame that a Marriott would rip customers off like this and give such poor service.
The beds were comfortable.
Stayed in February 2024
Reviewed: 21 October 2023
Michiko
United StatesThe bathtub was clogged. They charged me for parking even though I told them I did not have a car at the time of check in. I got it corrected at the check out.
Professional staff. Clean.
Stayed in October 2023
Reviewed: 7 August 2023
Elizabeth
United StatesThe ac vent was dirty, so I cleaned it up a bit with some hand wipes I had with me. I didn’t like that they charged extra for parking, the breakfast (we didn’t add it), and internet, if you weren’t a member of their club. I had never stayed somewhere that charged for all of those. Also, there is a$35 charge a night to cover any damages, which was cheap for that, but I hadn’t seen that listed when I looked through Booking.com, so it surprised me. It’s supposed to be taken off the charge, though, but not sure how long it will take.
The staff was friendly and the updated bathroom was nice. It was an easy location to travel to and from places, while being in a less busy area. I was glad for the mini fridge and beds were comfortable.
Stayed in August 2023
Reviewed: 4 June 2023
Kaela
United StatesI didn’t like the staff
the room itself was nice
Stayed in May 2023
Reviewed: 30 March 2023
Jimmy
United StatesRoom didnt have a microwave. And the toilet was very loud when flushed.
The room was very clean and spacious. Bed was comfortable.
Stayed in March 2023
Reviewed: 27 December 2021
Allyse
United StatesThe hotel is dated. It needs updating in the main common area near the front desk. Several of the chairs are peeling on the seats. The hotel has seen better days. The pictures of Columbus on display throughout the hotel are far outdated. Just simple things like updating the photography goes a long way. The staff was not overly friendly by any means. on top of that, they had system issues throughout our entire stay. They double charged us, but didn’t have record of the transaction in their system. Leading us to be charged multiple times for the same thing. Overall, not the best interaction with staff that we have received at a Marriott property. I understand the frustration with the systems being down, but there should be back up options in place to be able to fully service your guests efficiently.
location and the grounds were upkept
Stayed in December 2021
Reviewed: 14 December 2021
Stacey
United StatesThe hotel is old and run down, there was stains on the walls of the room. Plus very over priced
Stayed in December 2021
Reviewed: 29 November 2021
Taikwonx
United StatesI wish the restaurant and bar was open. No breakfast
Quiet and clean
Stayed in November 2021
Reviewed: 30 September 2021
Leatrice
United StatesIf the dining area was open.
Dining services were not provided.
Stayed in September 2021
Reviewed: 8 July 2021
Stay
United StatesThe property is very dated, 80's carpet throughout. Elevator carpet needs to be replaced- long overdue.
Great facility- impressive capacity just needs some updates.
Stayed in July 2021
Reviewed: 12 April 2024
Dave
United StatesCleanliness,building is dated , furniture too old , very cheap soap and shampoo
No breakfast was included There is a bar and restaurant but you have to pay for it
Stayed in March 2024
Reviewed: 1 December 2023
Ahmed
CanadaThe price that was previously agreed on, was different from the price that I was final charged
Stop false advertising on the pricing
Stayed in November 2023
Reviewed: 10 November 2023
Matthew
United StatesThere were 6 trucks all around my car that had their windows broken out in the morning. Thankfully mine didn't get hit. Somehow this happened with full time parking lot security...
Everything seemed very clean and well kept. The bed was comfortable. The heat and A/C worked well.
Stayed in November 2023
Reviewed: 2 October 2023
Haico
Netherlandsthe hotel is fairly run down and old. the breakfast is minimal, no cheese. Not explained what can be requested to order like omelette etc. value for money is not balanced, felt like I overpaid by 50%.
friendly staff, airport shuttle
Stayed in September 2023
Reviewed: 13 August 2023
Dicus
United StatesGetting charged for parking in an open lot
Breakfast was awesome. Plenty to choose from.
Stayed in August 2023
Reviewed: 24 July 2023
Charnee
United StatesIt did not have a microwave And I did not like that we had to pay $10 a night for parking
The location was perfect for what I needed
Stayed in July 2023
Reviewed: 12 June 2023
Carl
United Statesnothing
they still upheld my room for me even I was delayed getting in until 2:00 AM due to flight delays
Stayed in June 2023
Reviewed: 27 March 2023
Quisha
United Stateseverything was amazing
Stayed in March 2023
Reviewed: 25 March 2023
Zhengrong
Chinathe fan noisy too loud
Lobby is wonderful
Stayed in March 2023
Reviewed: 6 November 2022
Andrea
United Statesthe heat didn’t work froze the whole night
nice bathroom comfortable bed
Stayed in November 2022
Reviewed: 27 September 2022
Karla
United StatesOut dated but we was just there to catch a flight early in the morning
Close to airport about 4 minutes away
Stayed in September 2022
Reviewed: 5 September 2022
Elad
United StatesFor being a business oriented hotel, and to not offer a free Wife, its kind of ridiculous. They expect you to pay for the wifi in the room.
Close to the airport
Stayed in September 2022
Showing 1 – 25
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