5622 Utex Boulevard, San Antonio, TX 78249, United States
#261 of 318 hotels in San Antonio
Guests' ChoiceBased on 424 hotel reviews
6.2Cleanliness
6.5
Comfort
6.8
Location
8.1
Facilities
6.5
Staff
7.3
Value for money
6.7
Free WiFi
6.8
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End of dialog contentReviewed: 12 May 2024
Maria
United StatesLobby hot. Was called particular because I asked if the A/C was working. No functioning laundry room Ice machine not working
The room was clean
Stayed in May 2024
Reviewed: 22 April 2024
Jessica
United StatesThe rooms were cleanish. The bedding was super comfortable and clean. The fridge was unplugged and had mold growing inside. This was tough as my daughter has diabetes and we needed a fridge. The bathroom again was cleanish. The tub looked clean but had hair stuck to the wall and tub. The sink and toiletries were new and fresh but the sink was not clean as it looked at if it had tooth paste stains and other gunk. The breakfast was ok but nothing special. Some of the pastries were stale but the pancake mix was fantastic! Overall the stay was good but I do not think I will stay again unless the price was under $80. The people who are run this place are super nice but I can stay at a cleaner hotel with better breakfast for the same price.
The staff was super friendly and helpful. Everyone had a smile and was willing to help as quickly as they could. They were quick to bring me batteries for the remote even though the remote still not work after.
Stayed in April 2024
Reviewed: 15 April 2024
Yuriko
MexicoWe reported many times the air conditioning was not working and was not reviewed nor fixed.
It includes breakfast.
Stayed in March 2024
Reviewed: 2 April 2024
Cecilia
United StatesNa
Na
Stayed in March 2024
Reviewed: 18 March 2024
Lili
United StatesWas not able to open room with the key card . Staff had to open room with an actual key. They said they would come back to fix it but they never did.
Stayed in February 2024
Reviewed: 22 December 2023
Candy
United StatesDining area- so many noisy people, standing room only for some. Many foods exhausted before we arrived.
Stayed in November 2023
Reviewed: 30 October 2023
Lynda
United StatesElevator broken and we were placed on top floor, floors in our room were dirty, phone didn’t work in our room, no one cleaned our room on our second day of stay. Staff seemed to be overtaxed but friendly.
Breakfast was good and well tended by staff
Stayed in October 2023
Reviewed: 10 October 2023
Camilo
ColombiaThere're roaches in the bedroom we killed st least 6 of them
Stayed in September 2023
Reviewed: 21 August 2023
Gracie
United StatesRoom was musty, Ac took hours to cool the room, carpet was damp, there were roaches in the bathroom & the even in the fridge. Short on towels.
Location
Stayed in August 2023
Reviewed: 10 August 2023
Karina
United StatesThere was a smell like something wet was left in the room and the carpet felt wet not sure if the AC had leaked into the carpet or what but it was humid. The room was a lil tight. There was also no laundry room.
The beds were comfortable and good size restroom
Stayed in August 2023
Reviewed: 7 July 2023
Harish
United StatesRoom , Bed, Bathroom
Breakfast was OK
Stayed in July 2023
Reviewed: 12 May 2023
Mona
United StatesBed was very uncomfortable. A few towels not many. Smallest shower ever
Great location
Stayed in May 2023
Reviewed: 12 April 2023
Caroline
United Statesneeds some updating. shower head in Rm 217 would not stay in holder.
location and good breakfast
Stayed in April 2023
Reviewed: 26 March 2023
Presley
United StatesOlder front desk guy, possible owner/manager? was rude to a guest on the phone and then wouldn't give his name to customer. This kept me waiting too long, as i was trying to check in. Then i reserved 3 rooms under my CC, but put under guest's names. But when guests were trying to check in, he insisted i come to motel in person to check them in. Which was inconvenient, as I was getting ready for my Mother's funeral services!! Then i when i did arrive, he'd already checked them in, but wouldn't give me their room #'s. He gave family of 5 king bed, which was supposed to go to my Dad. So they had to be moved upstairs to double beds. Then upon check out, after $100 deposit inconvenience, which clerk forgot to give cash deposit back to my guest...he charged them $7 more on their upstairs room. After i had reserved all 3 rooms together. Then there were stains on sheets n comforter. Oh and the door was cracked open upon return to room...luckily i didn't have any belongings in it yet. Should have a sign if door needs to be pulled shut from not automatically closing properly.
Breakfast and room good. Front desk younger clerk, Carlos? was very nice and polite.
Stayed in February 2023
Reviewed: 1 March 2023
Danielle
United Statesit’s wasn’t nothing bad when I stayed
it was good, clean bathrooms
Stayed in January 2023
Reviewed: 7 February 2023
Jeremy
United Statesnothing
perfect location right off the highway and not congested
Stayed in February 2023
Reviewed: 19 October 2022
Jerry
United StatesIt a nice place.
Stayed in October 2022
Reviewed: 10 October 2022
Favian
United StatesThey need to be more organized. They said I will receive a refund for giving me the wrong room so will see.
Close to everything I need't to do.
Stayed in October 2022
Reviewed: 27 September 2022
Jonathan
United StatesYou could tell this was a renovated property where some areas still needed work.
Great location. Clean rooms.
Stayed in September 2022
Reviewed: 24 September 2022
Teresa
United Statesthe towels had stains
the price
Stayed in September 2022
Reviewed: 16 September 2022
Sylvia
United StatesThe hotel room and hallway smelled a little musty or like mildew,
I enjoyed the location. The hotel looked clean, the beds were comfortable. The staff was very friendly.
Stayed in September 2022
Reviewed: 23 August 2022
Anil
United StatesAll well except the black dots on the wall Wonder if that was mold
Stayed in August 2022
Reviewed: 3 August 2022
Hector
United StatesMy bed was dirty at time of arrival
Stayed in July 2022
Reviewed: 27 July 2022
Miriam
United StatesOur room was pretty beat up. The AC unit looked like it was falling apart & did not work to it’s full power. The shower had low water pressure. The tub leaked a bit.
It was doable for just one night.
Stayed in July 2022
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